Agreements & Policies

Contrat d'utilisation UGREEN NAS

Date d'entrée en vigueur initiale : 17/05/2024

Date de la dernière mise à jour:18/10/2025

 

Bienvenue sur UGREEN NAS ! Le présent Contrat d’utilisation d’UGREEN NAS (ci-après « le présent Contrat ») régit l’utilisation du logiciel UGREEN NAS. Dans le présent Contrat, le terme « UGREEN NAS » désigne les Clients (y compris les applications, les clients PC et les clients Web), les sites Web, les kits de développement logiciel (SDK) pour les sites Web et applications tiers, les interfaces de programmation d’applications (API) et les mini-programmes détenus et exploités légalement par America Ugreen Limited (ci-après « UGREEN » ou « nous ») et ses filiales, qui fournissent des services à l’échelle mondiale. UGREEN NAS permet d’accéder à nos produits et services et de les utiliser, y compris ceux qui émergent grâce aux progrès technologiques (collectivement désignés par « UGREEN NAS »).

 

En vertu de l'accord de l'UE sur les services numériques (DSA),ugreennascss@gmail.com a été désigné comme point de contact unique pour nous permettre de communiquer directement avec les autorités allemandes, la Commission européenne et le Conseil européen des services numériques, ainsi qu'avec les utilisateurs situés dans l'EEE.

 

1. Aperçu

1.1. Le présent Contrat : Le présent Contrat conclu entre vous et UGREEN définit les droits et obligations relatifs au téléchargement, à l'installation, à l'activation, à l'enregistrement, à la connexion et à l'utilisation (ci-après « Utilisation ») du NAS UGREEN. Outre le présent Contrat, veuillez vous référer aux autres documents, notamment les accords, politiques de confidentialité, conditions d'utilisation, annonces, déclarations et mentions légales relatifs au NAS UGREEN, publiés ou à publier par nos soins. Ces documents, susceptibles d'être modifiés, constituent, conjointement au présent Contrat, l'intégralité de l'accord conclu entre vous et UGREEN et ont la même valeur juridique.

1.2. Examen et accord : Veuillez lire attentivement le présent Contrat et vous assurer de le comprendre intégralement avant d’utiliser UGREEN NAS. Nous vous recommandons de porter une attention particulière aux clauses importantes ou spécifiques de ce Contrat, qui sont signalées de manière distinctive ou en gras. Si vous êtes mineur selon la législation de votre pays ou juridiction de résidence, veuillez lire et comprendre ce Contrat avec votre tuteur légal et obtenir son consentement explicite avant d’utiliser UGREEN NAS.

1.3. En utilisant UGREEN NAS, vous êtes réputé avoir lu, compris et accepté le présent Contrat. Si vous n'êtes pas d'accord avec une quelconque clause du présent Contrat ou si vous ne pouvez assumer la responsabilité qui en découle, veuillez cesser d'utiliser UGREEN NAS.

1.4. Questions et signalements : N’hésitez pas à nous faire part de vos commentaires via le client UGREEN NAS, le site web officiel ou en envoyant un e-mail directement à UGREEN à l’adresse ugreennascss@gmail.com si vous avez des préoccupations, des opinions ou des recommandations concernant le présent accord ou UGREEN NAS.

2. Produits et services

2.1. Accès et utilisation : Les produits et services UGREEN NAS sont accessibles de différentes manières, notamment :

(1) Accéder au site officiel d'UGREEN NAS ;

(2) Téléchargement et installation du client UGREEN NAS depuis les boutiques d'applications et les sites web que nous avons autorisés ;

(3) Intégrations de kits de développement logiciel (SDK) ou d'interfaces de programmation d'applications (API) dans des plateformes ou applications tierces.

Nous ne pouvons garantir l'authenticité ni l'intégrité des produits ou services UGREEN NAS obtenus auprès de sources non officielles ou non autorisées. L'utilisation de ces produits et services comporte des risques. Nous déclinons toute responsabilité pour les pertes subies suite à l'utilisation de produits ou services non officiels, sauf disposition légale contraire.

2.2. Personnalisation de la version et de l'appareil : Les applications UGREEN NAS sont personnalisées pour différents appareils. Pour une expérience utilisateur optimale, sélectionnez la version adaptée à votre appareil lors de l'acquisition, du téléchargement et de l'installation du logiciel.

2.3. Autorisation et restrictions : La licence qui vous est accordée est un droit limité, non exclusif, non transférable, non sous-licenciable, mais révocable, d’utiliser légalement UGREEN NAS. Nous nous réservons tous les droits non expressément accordés dans le présent contrat. Sans notre consentement écrit, toute utilisation non autorisée d’UGREEN NAS, notamment sa modification, sa reproduction, sa distribution, son exploration, sa recherche, sa duplication ou sa commercialisation, est interdite.

2.4. Mises à jour et modifications : Nous pouvons périodiquement mettre à jour, modifier ou changer UGREEN NAS afin d’améliorer l’expérience utilisateur, d’optimiser les services et de répondre aux exigences de sécurité et de conformité. Cela inclut, sans s’y limiter, des modifications de produit, la suspension ou l’arrêt du service, l’ajout de nouvelles fonctionnalités et des mises à jour. Des versions mises à jour pourront être fournies pour ces changements. Vous avez le choix de les installer ou non.Toutefois, le défaut de mise à jour peut entraîner la restriction ou l'indisponibilité de certaines fonctionnalités.Vous pouvez choisir de supprimer l'application UGREEN NAS.

3. Gestion de compte cloud UGREEN

3.1. Inscription et connexion au compte

(1) Pour utiliser UGREEN NAS, créez un compte en utilisant votre numéro de téléphone ou d'autres méthodes reconnues par UGREEN NAS (qui peuvent varier selon le pays ou la juridiction).

(2) Nous proposons des fonctionnalités de connexion par autorisation de plateforme tierce, à condition que vous disposiez d'un compte logiciel ou plateforme tiers valide et que vous respectiez les lois applicables.

(3) Votre nom d'utilisateur et votre mot de passe sont vos identifiants d'accès et d'utilisation du NAS UGREEN ; veuillez donc en assurer la sécurité et la confidentialité.

(4) Ce compte, un compte unifié global UGREEN NAS, est nécessaire pour que nous puissions vous fournir des services à l'échelle mondiale.

3.2. Informations et sécurité du compte

(1) Veuillez vous inscrire avec des informations exactes, complètes et véridiques, et les mettre à jour rapidement en cas de changement. Nous nous réservons le droit de restreindre ou de résilier votre compte si vous nous fournissez de fausses informations.

(2) Veillez à la sécurité de vos informations de compte afin d'empêcher tout accès ou utilisation non autorisés. Signalez-nous immédiatement toute anomalie ou faille de sécurité et prenez les précautions nécessaires.

3.3. Comportement relatif au compte : Il est interdit de créer un compte UGREEN Cloud pour le compte d’autrui ou d’utiliser le nom, la raison sociale, la marque ou la photo d’autrui sans son autorisation écrite expresse. Lors de l’utilisation de votre compte, ne trompez pas les utilisateurs quant à la propriété du compte, notamment en ce qui concerne les organisations ou les personnes connues, et évitez toute action susceptible de porter atteinte à la personnalité, aux biens ou aux droits légaux d’autrui. Nous nous réservons le droit d’examiner les informations de compte soumises et d’engager des poursuites judiciaires conformément à la loi, y compris, sans s’y limiter, l’envoi d’avertissements et de rappels, l’exigence de corrections dans un délai précis, la réinitialisation des informations de compte, la restriction des fonctionnalités du compte, la suspension, la fermeture et l’interdiction d’inscription, si les informations que vous soumettez enfreignent les lois, les règlements administratifs, les décrets gouvernementaux ou le présent Contrat.

3.4. Transferts et partages de compte

(1) Le compte UGREEN Cloud est exclusivement réservé à son titulaire initial. Tout transfert, prêt ou partage de ce compte est interdit.

(2) En cas de suspicion ou de constatation d'utilisation abusive du compte par des personnes non inscrites, nous sommes en droit de suspendre ou de résilier les services.

3.5. Sécurité et confidentialité du compte et du mot de passe Vous devez prendre toutes les mesures possibles pour garantir la sécurité et la confidentialité de votre compte et de votre mot de passe UGREEN Cloud.Toutes les opérations effectuées à l'aide de votre compte et de votre mot de passe seront considérées comme vos propres actions, pour lesquelles vous assumerez l'entière responsabilité.Cela inclut, sans limitation, la responsabilité pour tout contenu téléchargé, partagé ou publié sur la plateforme UGREEN NAS. Signalez immédiatement toute utilisation suspecte de votre compte ou de votre mot de passe, ainsi que tout problème de sécurité. Suivez nos instructions et procédures de récupération si vous oubliez vos identifiants de compte ou votre mot de passe. Vous comprenez et reconnaissez que notre processus de récupération de compte repose en grande partie sur la comparaison des informations que vous fournissez avec nos enregistrements système à des fins de vérification. Nous ne pouvons garantir la récupération de votre compte, ni vérifier que le plaignant en est bien le propriétaire. Par conséquent, veuillez fournir des informations exactes, complètes et à jour lors de votre inscription et de l'utilisation de votre compte. Vous serez entièrement responsable des pertes et risques liés à des informations de compte inexactes ou à une protection insuffisante de votre compte.

3.6. Utilisation des versions et services associés : Sauf indication contraire expresse, en vous connectant à votre compte UGREEN Cloud et en utilisant les versions ou fonctionnalités associées, vous acceptez les termes du présent Contrat, les accords d’utilisation des versions associées et tout autre document juridique applicable. En cas de conflit ou de divergence entre le présent Contrat et les accords d’utilisation des versions associées ou tout autre document juridique, l’accord d’utilisation de la version associée ou le document juridique applicable prévaudra.

3.7. Nous pouvons adopter une approche de gestion collaborative pour la gestion d'UGREEN NAS et de ses versions associées. Par exemple, toute violation des lois applicables ou du présent Contrat lors de l'utilisation d'UGREEN NAS peut avoir une incidence sur votre utilisation des versions et services associés, et inversement.

3.8. Vous pouvez demander la résiliation de votre compte UGREEN Cloud. Les demandes de résiliation concernent uniquement votre propre compte et doivent respecter la procédure de vérification de propriété. Après la résiliation, nous supprimerons ou anonymiserons les informations de votre compte, sauf si la loi ou la réglementation impose d'autres méthodes de conservation ou d'élimination. Vous ne pourrez plus utiliser ce compte pour vous connecter à UGREEN NAS ni récupérer de contenu ou d'informations associés. Vous restez responsable des activités effectuées sur UGREEN NAS avant la résiliation de votre compte.

4. Instructions d'utilisation

4.1. Vous comprenez parfaitement que vous êtes responsable de tous les appareils (tels que les ordinateurs personnels, les téléphones portables et autres appareils utilisés pour accéder à Internet ou aux réseaux mobiles) et des coûts associés à votre utilisation du NAS UGREEN (tels que les frais d'accès au téléphone et à Internet et les frais d'accès au réseau mobile).

4.2. UGREEN n'a aucun accès aux fichiers et données stockés par l'utilisateur sur le NAS. De plus, UGREEN NAS ne télécharge, ne copie, ne partage ni ne fournit aucun contenu, et ne peut ni modifier, ni altérer, ni interférer avec le contenu transmis par l'utilisateur. Vous comprenez et acceptez pleinement que toutes les données et tous les contenus que vous téléchargez, stockez et partagez, y compris, sans limitation, les fichiers, documents et autres types d'informations, ainsi que les données que vous téléchargez pour être utilisées sur des serveurs non contrôlés par nous, relèvent de votre entière responsabilité. Ces opérations et décisions sont entièrement sous votre contrôle, y compris celles impliquant des transferts de données transfrontaliers, et vous devez vous assurer de respecter toutes les lois applicables. En tant que responsable de ces données, vous êtes tenu de respecter toutes les obligations légales et les conséquences qui pourraient en découler. Gérez vos données et contenus sur UGREEN NAS avec soin et responsabilité afin d'éviter toute violation de la loi ou des droits de tiers.

4.3. Vous ne devez ni stocker, ni transmettre, ni partager, ni accéder à un contenu ou à des activités de la nature suivante, et vous devez décourager de telles activités et de tels contenus :

(1) Téléverser, télécharger, stocker, copier, publier, transmettre, envoyer par courrier électronique ou rendre disponible de toute autre manière des informations confidentielles dont la divulgation est interdite par les lois, règlements et politiques de votre pays/région régissant le présent accord, ce qui peut inclure, sans toutefois s'y limiter :

1　 Contrairement aux principes fondamentaux établis par la Constitution ;

2　 Tout contenu qui met en danger la sécurité nationale, divulgue des secrets, subvertit le pouvoir de l'État ou compromet l'unité nationale ;

3　 Atteinte à l'honneur et aux intérêts nationaux ;

4　 Contenu incitant à la haine ethnique, à la discrimination ou portant atteinte à l'unité ethnique ;

5　 Informations qui portent atteinte aux politiques religieuses chinoises ou qui promeuvent des cultes ou des superstitions ;

6　 Contenu qui propage des rumeurs, perturbe l'ordre social et compromet la stabilité sociale ;

7　 Tout contenu qui propage l'obscénité, la pornographie, les jeux de hasard, la violence, le meurtre ou la terreur, ou qui incite à des activités criminelles ;

8　 Tout contenu qui insulte ou diffame autrui, ou qui porte atteinte aux droits légaux d'autrui ;

9　 Contenu qui met en péril la moralité sociale ou les traditions culturelles nationales ;

10　 Contenu qui enfreint les droits légaux de tiers, y compris, sans limitation, les droits d'auteur, les droits de marque, les droits de brevet et les droits à la réputation ;

11　 Contenu comportant des informations interdites par la loi ou la réglementation administrative applicable ;

(2) Porter atteinte à la vie privée, aux secrets commerciaux, aux droits de marque, aux droits d'auteur, aux droits de brevet et aux autres droits légaux d'autrui ;

(3) Se livrer à des activités commerciales illégales, telles que le trafic d'armes, de drogues, de médicaments interdits ou d'articles prohibés ;

(4) Commettre ou planifier de commettre des actes illégaux tels que le blanchiment d'argent, les retraits d'espèces et la fraude par virement bancaire ;

(5) Suppression des mentions de droit d'auteur, de marque ou autres mentions de propriété d'UGREEN NAS ;

(6) Copier ou falsifier tout ou partie du contenu UGREEN NAS ou le fusionner avec d'autres applications ;

(7) Accéder ou tenter d'accéder à une quelconque partie du système UGREEN NAS ou des systèmes ou réseaux associés, ou les endommager ;

(8) Décomposer, décoder, procéder à une ingénierie inverse d'UGREEN NAS ou de toute partie de celui-ci, décompiler ses exécutables, créer des œuvres dérivées ou se livrer à des activités similaires interdites par la loi applicable ;

(9) Distribuer, concéder sous licence, louer, vendre, revendre, transférer, afficher publiquement, exécuter publiquement, transmettre, diffuser, disséminer ou utiliser de toute autre manière UGREEN NAS ;

(10) Soumettre ou mettre à disposition d'autres personnes, en tout ou en partie (y compris le code source et le contenu), UGREEN NAS, sans l'autorisation écrite préalable d'UGREEN ;

(11) Se faire passer pour une autre personne, prétendre faussement ou présenter de manière erronée votre relation avec une personne ou une entreprise ;

(12) Utiliser UGREEN NAS (ou l'un de ses composants) de manière illégale, en violation du présent Contrat, ou pour commettre des actes frauduleux ou malveillants, y compris, sans limitation, le piratage ou l'intégration de code malveillant, de virus ou de données nuisibles dans UGREEN NAS (ou sur des sites Web liés à UGREEN NAS) ou ses systèmes d'exploitation ;

(13) Enfreindre les droits de propriété intellectuelle d'UGREEN ou de tiers lors de l'utilisation d'UGREEN NAS ;

(14) Collecte d'informations sur les utilisateurs, utilisation de moyens automatisés pour accéder à UGREEN NAS, ou tentative d'extraction ou de décryptage de tout contenu envoyé vers ou depuis les serveurs UGREEN NAS ;

(15) Développer, prendre en charge ou utiliser des logiciels, des dispositifs, des scripts ou tout autre moyen ou processus (y compris les robots d'exploration, les plug-ins de navigateur ou toute autre technologie ou opération humaine) pour extraire ou copier de quelque manière que ce soit les informations de l'utilisateur et d'autres données de UGREEN NAS ;

(16) Utiliser UGREEN NAS à des fins commerciales sans l'autorisation écrite préalable d'UGREEN ;

(17) Se livrer à des transactions illégales via UGREEN NAS, telles que le trafic d'armes, de drogues, de marchandises illégales, de logiciels piratés ou d'autres articles interdits ;

(18) Fournir des informations sur les jeux de hasard ou encourager les autres à jouer de quelque manière que ce soit ;

(19) Demander des informations de connexion ou accéder au compte d'une autre personne ;

(20) Blanchiment d’argent, retraits illégaux ou systèmes pyramidaux ;

(21) Violer le présent Accord (ou toute partie de celui-ci), ou aider ou encourager une telle conduite ;

(22) Utiliser le NAS UGREEN d'une manière qui endommage, affaiblit ou compromet sa sécurité, le surcharge ou interfère avec d'autres utilisateurs ou systèmes, ou permet un accès non autorisé au NAS UGREEN ou aux données ;

(23) Autres violations des lois, règlements, règles, politiques, décrets nationaux ou du présent Accord.

5. Sécurité du réseau et restrictions d'utilisation

5.1. Restrictions d'utilisation : Pour garantir l'intégrité et la stabilité du NAS UGREEN, vous acceptez les conditions suivantes :

(1) Ne pas utiliser, déployer ou distribuer de plug-ins, de programmes de triche, de systèmes ou d'outils tiers qui interfèrent avec le fonctionnement normal du NAS UGREEN.

(2) Il est interdit d'utiliser des programmes automatisés, des scripts, des logiciels ou des outils similaires pour accéder au NAS UGREEN afin de collecter, stocker, traiter ou transmettre des informations ou du contenu sans notre autorisation écrite préalable.

5.2. Sécurité du réseau : Vous ne devez ni adopter, ni aider quiconque à adopter des comportements compromettant la sécurité du NAS UGREEN ou d’autres réseaux informatiques. Ceci inclut, sans s’y limiter, les situations suivantes :

(1) Toute intrusion, interférence ou perturbation non autorisée d'un réseau, d'un système ou de données, y compris les tentatives en ce sens sans autorisation, ou les tentatives non autorisées d'affecter le fonctionnement normal d'un réseau, d'un système ou de données ;

(2) Fabrication, vente, distribution, fourniture ou promotion de programmes, de codes ou d'outils spécialisés dans l'intrusion, l'interférence ou la perturbation de réseaux, de systèmes ou de données ;

(3) Fournir, directement ou indirectement, un soutien technique, des fonds, de la publicité ou toute autre forme d’assistance à un tiers, que ce dernier sache ou aurait dû savoir qu’il se livre aux actes susmentionnés ;

(4) Accès, copie, modification ou utilisation non autorisés des données, serveurs ou informations de compte d'autrui ;

(5) Sonder, scanner ou tester le réseau NAS UGREEN, ou tenter d'exploiter toute vulnérabilité connue ou inconnue sans autorisation explicite ;

(6) Diffuser, transmettre ou lancer intentionnellement des logiciels malveillants, tels que des programmes malveillants, des virus, des vers et des chevaux de Troie ;

(7) Falsification, modification ou altération de paquets de données, d'informations critiques et de données réseau similaires ;

(8) Toute tentative de rétro-ingénierie, de désassemblage ou de décryptage d'UGREEN NAS, ou toute tentative d'obtention de son code source ;

(9) L’enregistrement malveillant ou fréquent de comptes UGREEN Cloud, ou la création, la vente, la promotion ou l’utilisation en masse de tels comptes ; et

(10) Tout autre acte susceptible d’endommager, de perturber ou de menacer les réseaux, systèmes ou données UGREEN NAS ou ceux de tiers ;

5.3. Utilisation des informations et des données : Les utilisateurs ou les tiers ne doivent ni aider ni encourager autrui à se livrer aux actes suivants sans notre consentement écrit explicite :

(1) Utiliser les informations provenant d'UGREEN NAS pour induire en erreur ou tromper les utilisateurs, ou pour mener des publicités, des promotions, des publications ou des présentations malveillantes dans le but d'obtenir des avantages concurrentiels déloyaux ;

(2) Modifier, altérer, réorganiser, adapter ou altérer de quelque manière que ce soit les informations provenant d'UGREEN NAS sans autorisation et les afficher, les distribuer ou les publier sur tout canal, plateforme ou support autre que la plateforme UGREEN NAS ;

(3) Intervenir, modifier, rediriger, détourner, intégrer, déclencher des pop-ups ou toute autre action qui affecte l'utilisation normale d'UGREEN NAS par quelque technologie, méthode ou moyen que ce soit, y compris, sans limitation, des scripts, codes ou plug-ins spécifiques ;

(4) Le vol, la surveillance, la copie, la distribution, l'affichage, la mise en miroir, le téléchargement ou l'utilisation de toute information provenant d'UGREEN NAS par des moyens illégaux ou inappropriés, tels que des liens malveillants, des requêtes redondantes, l'exploration, les faux téléchargements, les liens profonds et les fausses inscriptions ;

(5) Dissimuler, modifier ou supprimer tout attribut ou marque UGREEN NAS, tels que les noms de domaine, les logos, les déclarations de droit d'auteur ou les informations utilisateur lors de l'affichage ou du partage de contenu UGREEN NAS ;

(6) Réaliser des analyses statistiques non autorisées en utilisant les informations UGREEN NAS, y compris les statistiques de tendances, les taux de succès, les classifications, les volumes de recherche, les taux de clics et les taux de lecture ;

(7) Vendre, louer, distribuer ou transférer les données UGREEN NAS ou les fournir ou les concéder sous licence à des tiers à des fins commerciales ;

(8) Interférer avec, perturber, altérer ou affecter de quelque manière que ce soit l'intégralité, l'exactitude ou la validité des informations UGREEN NAS ;

(9) Tout autre acte susceptible d'enfreindre les lois ou les politiques, ou de porter atteinte au droit d'un tiers d'acquérir, d'utiliser, de traiter ou de partager les informations UGREEN NAS.

6. Conformité légale

6.1. Vous acceptez de respecter toutes les lois locales applicables lors de l'utilisation des services UGREEN NAS, y compris les lois, réglementations, règles et politiques relatives au contrôle des exportations et aux sanctions, notamment la réglementation américaine sur le contrôle des exportations et les sanctions imposées par l'Office of Foreign Assets Control du département du Trésor américain ou de l'Union européenne, ainsi que toutes les autres sanctions nationales ou internationales applicables.

6.2. Vous vous engagez à ne pas exporter, réexporter ou transmettre, directement ou indirectement, les informations relatives à UGREEN NAS à des pays, des personnes ou des entités soumis à des contrôles ou sanctions à l'exportation. Vous vous engagez à ne pas utiliser UGREEN NAS pour des activités impliquant des technologies réglementées, telles que les armes de destruction massive, les missiles ou les armes chimiques ou biologiques.

6.3. Vous acceptez d'assumer l'entière responsabilité et tous les risques, y compris, sans limitation, les poursuites judiciaires, les amendes ou les pénalités, découlant de votre non-respect des clauses du présent Contrat, notamment celles relatives au contrôle des exportations et à la conformité. UGREEN ne pourra en aucun cas être tenue responsable d'un tel non-respect.

6.4. Cette section pourra être mise à jour périodiquement, compte tenu de l'évolution constante des réglementations internationales en matière de contrôle des exportations et de sanctions. Nous vous recommandons de consulter régulièrement le présent accord afin de garantir la conformité de vos actions avec les dernières exigences.

7. Sanctions en cas de violation du présent accord

7.1. Définition de la non-conformité et sanctions

(1) Si vous enfreignez l'une des conditions du présent Contrat lors de l'utilisation des services UGREEN NAS, ou s'il existe des motifs raisonnables de croire que vos actions peuvent causer un préjudice ou avoir des conséquences juridiques pour UGREEN NAS, les autres utilisateurs ou un tiers, ces actions seront considérées comme une violation du Contrat. En cas de violation, nous nous réservons le droit de prendre une ou plusieurs des mesures suivantes, en fonction de la nature, de la gravité et de la fréquence de la violation, afin de protéger les droits d'UGREEN NAS et des autres utilisateurs :

1　 Émettre un avertissement de violation ;

2　 Demande d'explication écrite ;

3　 Suspendre ou résilier tout ou partie des services qui vous sont fournis sans préavis ;

4　 Geler, restreindre ou supprimer votre compte ;

5　 Exigeant la cessation immédiate de l'infraction et des mesures correctives ;

6　 Déposer des rapports auprès des organismes juridiques, administratifs et autres, et coopérer à toute enquête ultérieure ;

7　 Revérification, fixation de délais pour la correction, fermeture du compte et interdiction de réinscription ;

8　 Vous serez tenu responsable conformément à la loi et vous devrez indemniser UGREEN NAS ou tout tiers pour tout dommage subi de ce fait.

9　 Toute autre mesure jugée nécessaire.

(2) Vous serez responsable de toutes les conséquences résultant de votre violation du présent Contrat, y compris, sans limitation, les restrictions de fonctionnalités de votre compte UGREEN Cloud, sa suppression ou toute atteinte aux droits qui y sont associés. Nous ne sommes pas tenus de rétablir le contenu des comptes supprimés ou restreints suite à des sanctions, sauf si la loi ou une décision administrative l'exige.

7.2. Transparence et coopération dans le règlement des violations

(1) Par souci d’équité, d’impartialité et de transparence, nous vous informerons des conséquences de toute violation de données par le biais des plateformes ou canaux appropriés. Cependant, nous nous réservons le droit de ne pas divulguer ces informations dans la mesure permise par la loi.

(2) Si votre violation du présent Contrat constitue un délit ou une infraction à la loi, nous nous réservons le droit de la signaler aux autorités gouvernementales ou administratives compétentes et de leur fournir tous les documents et informations nécessaires. De plus, nous coopérerons pleinement à toute enquête officielle en fournissant les informations nécessaires à son appui.

7.3. Engagement à protéger les droits des tiers et responsabilités des utilisateurs

(1) Respect des droits des tiers : Nous nous engageons à respecter et à protéger les droits de propriété intellectuelle, la réputation, le nom, la vie privée et tous les autres droits légitimes de tous les utilisateurs et des tiers lors de l’utilisation des services UGREEN NAS. Nous mettrons tout en œuvre pour prévenir et traiter toute atteinte aux droits des tiers, conformément à la loi et au présent Contrat.

(2) Responsabilités de l'utilisateur : Vous vous engagez à respecter toutes les lois applicables, les traités internationaux et le présent Contrat lors de l'utilisation des services UGREEN NAS. De plus, vous vous engagez à ne pas adopter de comportement susceptible de porter atteinte aux droits de tiers ni à vous livrer à des activités illégales par le biais de nos services.

(3) Règlement des plaintes de tiers : Si nous recevons des plaintes, des signalements ou des poursuites judiciaires de tiers vous concernant, nous nous réservons le droit de prendre les mesures suivantes :

1　 Vous informer des détails et des sources de la plainte ou du rapport par courriel ou par d'autres moyens ;

2　 Prenez des mesures pour préserver les preuves, notamment en suspendant les services et en gelant temporairement les comptes en fonction des circonstances et des exigences légales ;

3　 Nous vous demanderons des explications écrites, des commentaires et des documents.

(4) Votre responsabilité : Si UGREEN NAS subit des pertes financières, y compris, sans limitation, des indemnités, des pénalités, des frais juridiques, des dommages-intérêts liés à un litige, ou des pertes non financières telles qu'une diminution de son fonds de commerce et de sa réputation commerciale en raison de vos actions, vous serez tenu d'indemniser UGREEN NAS pour toutes ces pertes, y compris les pertes directes et indirectes (telles que les pertes de réputation commerciale ou de parts de marché).

(5) Coopération en matière juridique : Vous vous engagez à coopérer pleinement dans la mesure permise par la loi et dans un délai raisonnable si nous avons besoin de votre aide pour traiter toute plainte, tout rapport ou toute poursuite intentée par un tiers vous concernant.

(6) Interprétation des circonstances : Nous prendrons toute mesure jugée raisonnable en réponse aux plaintes ou signalements de tiers. Aucune de nos actions ne saurait être interprétée comme une reconnaissance ou une contestation de votre conduite ou de votre identité.

(7) Défense de vos droits : Si vous n’êtes pas d’accord avec une décision que nous prenons, vous pouvez formuler des objections ou des réclamations via les canaux officiels d’UGREEN NAS ou les coordonnées fournies. Nous prendrons une décision après avoir examiné toutes les informations que vous nous aurez soumises.

8. Protection des renseignements personnels

Veuillez vous référer à Politique de confidentialité UGREEN NAS etpour plus de détails sur la manière dont nous recueillons, utilisons, stockons et protégeons vos renseignements personnels, ainsi que sur vos droits à cet égard.

9. propriété intellectuelle

9.1. Nous détenons tous les droits de propriété intellectuelle sur tous les produits et services UGREEN NAS, y compris, mais sans s'y limiter, les logiciels, technologies, programmes, pages Web, textes, images, fichiers audio, vidéos, graphiques, mises en page et fichiers électroniques.

9.2. Nous assurons le support technique pour le développement et l'exploitation d'UGREEN NAS et détenons tous les droits sur les données et informations générées au cours de ce processus, dans la mesure permise par les lois et réglementations en vigueur.

9.3. Nous détenons les droits de propriété intellectuelle sur toutes les marques UGREEN NAS et autres marques UGREEN, y compris les marques de commerce, les marques de service, les dénominations commerciales, les noms de domaine et les noms de sites web, collectivement désignés par le terme « Marques ». Vous n'êtes pas autorisé à utiliser, afficher, copier, transférer ou traiter ces Marques sous quelque forme que ce soit, individuellement ou en combinaison avec d'autres Marques, sans notre autorisation écrite. Plus précisément, vous ne devez pas déposer de demande d'enregistrement de marques de commerce ou de noms de domaine, ni déclarer ou laisser entendre à un tiers que vous êtes autorisé à afficher, utiliser ou gérer ces Marques. Vous serez entièrement responsable et vous nous indemniserez, ainsi que tout tiers, de tous dommages et pertes résultant de votre violation du présent article ou de toute utilisation abusive de ces Marques.

10. Conditions générales des services indépendants et tiers

10.1. UGREEN NAS contient des informations et des liens que nous avons obtenus légalement, ainsi que d'autres services indépendants pour lesquels nous sommes autorisés à travailler. Ces services peuvent être présentés comme des fonctionnalités distinctes au sein d'UGREEN NAS (par exemple, le Centre d'applications UGREEN NAS). UGREEN NAS peut également intégrer des contenus tiers ou inclure des liens vers ceux-ci. Nous nous réservons le droit d'ajouter, de réduire ou de modifier à tout moment le contenu et les informations proposés par les services indépendants et autres fonctionnalités, afin d'enrichir notre offre de services ou d'optimiser l'expérience utilisateur. Bien que nous nous efforcions d'informer les utilisateurs de ces modifications à l'avance, certaines d'entre elles peuvent être mises en œuvre immédiatement dans certaines circonstances.

10.2. Vous pouvez activer et utiliser les services et fonctionnalités indépendants mentionnés ci-dessus via UGREEN NAS. L'utilisation de certains services ou fonctionnalités indépendants peut nécessiter la conclusion d'accords supplémentaires ou l'acceptation de conditions distinctes entre vous et le fournisseur de services. Le fournisseur principal des services indépendants est indiqué dans les accords de service ou les informations fournies dans ces services. Le cas échéant, nous mettrons ces accords ou conditions à votre disposition afin que vous puissiez les consulter dans un délai raisonnable. L'utilisation des services susmentionnés vaut acceptation des accords et règles associés.

10.3. Certains services ou fonctionnalités d'UGREEN NAS peuvent être fournis par des tiers, soit indépendamment, soit en partenariat avec nous. Ces services peuvent être soumis à des accords d'utilisation, des politiques de confidentialité ou d'autres règles contraignantes distincts. Avant d'utiliser des services tiers, veuillez examiner attentivement tous les accords et règles, et assurez-vous de les comprendre et de les accepter pleinement, en évaluant les risques encourus. Faites preuve de discernement et évaluez les risques potentiels lorsque vous utilisez des sites web ou des applications tiers. Tout litige, dommage ou perte découlant de l'utilisation de services tiers doit être résolu directement avec les tiers concernés. UGREEN NAS ne saurait être tenu responsable des dommages directs ou indirects causés par des tiers.

10.4. Veuillez noter que certains tiers peuvent utiliser votre identifiant de compte pour la collecte et le traitement de données. Le prestataire de services tiers est responsable de la collecte, du stockage, de l'utilisation et de la transmission de ces données. UGREEN n'intervient pas dans le traitement de ces données et n'y accède pas, ne les contrôle pas et ne les modifie pas. Veuillez choisir et utiliser les services tiers avec soin, car vos informations personnelles et la sécurité de vos données seront soumises aux conditions et politiques du prestataire de services tiers lors de l'utilisation de ces services.

10.5. Nous vous recommandons de consulter un expert juridique ou un professionnel avant d'activer un service tiers si vous avez des doutes concernant le contrat ou les conditions générales du fournisseur. UGREEN NAS ne pourra peut-être pas vous informer directement des modifications apportées aux contrats ou conditions générales des tiers. Par conséquent, nous vous conseillons de consulter régulièrement les contrats ou conditions générales des services tiers que vous utilisez afin de garantir la protection de vos droits.

11. Conditions d'utilisation pour les mineurs

11.1. UGREEN NAS étant principalement destiné aux adultes, les personnes mineures dans leur pays ou juridiction de résidence ne doivent l'utiliser qu'avec l'accord de leur tuteur légal et après avoir pris connaissance du présent contrat. Si un mineur utilise UGREEN NAS sans le consentement de son tuteur légal, nous nous réservons le droit de restreindre les fonctionnalités du compte selon les directives de ce dernier.

11.2. Nous accordons la priorité à la protection de la vie privée et des renseignements personnels des mineurs.Si vous êtes mineur selon la législation de votre pays ou région, ou un tuteur qui enregistre et utilise le compte au nom d'un mineur, veuillez lire nos conditions générales d'utilisation.DANSPolitique de confidentialité GREEN NASet soigneusement. Les tuteurs doivent protéger les renseignements personnels des mineurs lorsqu'ils les communiquent.

11.3. Remarques à l'attention des tuteurs de mineurs : En tant que tuteur, vous devez guider et superviser tout mineur placé sous votre tutelle qui s'inscrit sur UGREEN NAS. Nous sommes en droit de considérer que les mineurs placés sous votre tutelle qui s'inscrivent sur UGREEN NAS ont obtenu votre consentement.

11.4. Veuillez nous contacter par courriel à l’adresse ugreennascss@gmail.com si vous avez d’autres questions concernant la protection des droits des mineurs.

12. Déclaration relative à la limitation et à l'exonération de responsabilité

12.1. Vous reconnaissez et acceptez expressément que les produits et services UGREEN NAS sont fournis « en l’état » et « selon leur disponibilité », en fonction des technologies et conditions actuelles. Afin de définir plus clairement l’étendue de notre responsabilité, nous déclinons expressément toute garantie, expresse ou implicite, concernant :

(1) Les produits et services NAS UGREEN répondent pleinement aux besoins ou attentes spécifiques des utilisateurs, ou à leur disponibilité ininterrompue ;

(2) La fourniture des produits et services UGREEN NAS étant discrète, rapide, stable, sécurisée, sans erreur ou compatible avec la fonctionnalité ou les performances d'autres logiciels, services ou données ;

(3) La correction rapide ou la résolution complète des erreurs techniques, des défauts ou des problèmes des produits et services UGREEN NAS ;

(4) L’exactitude et l’exhaustivité absolues de toutes les données, et l’absence de tout risque de perte, de falsification ou de fuite lors de l’utilisation des produits et services UGREEN NAS ;

(5) La disponibilité et le maintien perpétuels des fonctionnalités ou des composants des produits et services UGREEN NAS ;

(6) Les engagements de performance ou de service des partenaires ou fournisseurs tiers des produits et services UGREEN NAS ;

(7) La compatibilité des produits et services UGREEN NAS avec tous les appareils ou systèmes, et l'absence de tout risque potentiel de dommage ou de risque pour les appareils ou systèmes ;

(8) La validité, l'exactitude ou la fiabilité de tout contenu, matériel ou information dans les produits et services UGREEN NAS.

Il vous incombe exclusivement de déterminer et d'évaluer les risques associés à l'utilisation des produits et services UGREEN NAS, et de prendre toute décision concernant l'utilisation, la méthode et l'étendue de votre utilisation de nos produits et services, en fonction de votre propre jugement.

12.2. Notre objectif est de fournir des produits et services UGREEN NAS de haute qualité, stables et sécurisés. Cependant, en raison de facteurs externes, de la complexité technologique et de l'imprévisibilité, nous ne pouvons garantir un fonctionnement ininterrompu et sans incident des produits et services UGREEN NAS. Par conséquent, vous comprenez et acceptez que, dans toute la mesure permise par la loi, nous ne serons pas responsables des interruptions, suspensions, retards ou instabilités de service, entraînant des pertes pour vous ou des tiers, dans les circonstances suivantes :

(1) Événements de force majeure, y compris, sans limitation :

1　 Les catastrophes naturelles, telles que les inondations, les tremblements de terre, les ouragans, les blizzards, les incendies ou les sécheresses ;

2　 Mesures gouvernementales, changements de politique ou ordonnances d'urgence ;

3　 Conflits internationaux ou nationaux, guerres, attaques terroristes ou émeutes ;

4　 événements de troubles civils, notamment les grèves, les manifestations et les crises de santé publique (y compris les épidémies) ;

5　 Autres événements imprévisibles et incontrôlables.

(2) Événements techniques ou externes, y compris, sans s'y limiter :

1　 Pannes de courant, alimentation électrique instable ou défauts du réseau ;

2　 Défaillances de communication réseau, transmissions de données retardées ou perdues ;

3　 Instabilité, interruptions ou cessations de services tiers ;

4　 Les cyberattaques telles que le piratage, les virus, les logiciels malveillants et l'hameçonnage ;

5　 Pannes matérielles, plantages système ou défauts logiciels inévitables.

(3) Afin d'assurer le fonctionnement stable et à long terme des produits et services UGREEN NAS, nous pouvons :

1　 Effectuer des contrôles, des réparations ou la maintenance du système ;

2　 Mettre à jour, améliorer ou optimiser le logiciel ;

3　 Remplacer, entretenir ou mettre à niveau le matériel ;

4　 Restreindre temporairement certaines fonctionnalités pour des raisons de sécurité ou de performance ;

5　 Effectuez les migrations ou les sauvegardes de données tout en garantissant leur sécurité.

Nous vous informerons à l'avance, dans la mesure du possible, de toute circonstance mentionnée ci-dessus et reprendrons nos services dès que possible.

12.3. Cybersécurité : Soyez prudent avec les informations ou documents trouvés sur Internet et prétendant concerner des transactions financières ou immobilières. Faites preuve d’une vigilance accrue et vérifiez soigneusement l’authenticité de toute information ou document trouvé sur UGREEN NAS relatif aux prêts, aux investissements, au financement, à la gestion financière, ou à toute autre information ou document pouvant impliquer des transactions financières nécessitant la saisie de votre mot de passe ou l’inscription sur un lien. Sauf disposition contraire expresse de la loi applicable, nous déclinons toute responsabilité pour les pertes directes ou indirectes subies du fait de ces informations ou documents, y compris, sans limitation, les pertes de profits, d’image de marque, de données ou autres pertes matérielles ou immatérielles.

12.4. Réserves relatives aux décisions juridiques. Le présent accord vise à garantir le fonctionnement légal d'UGREEN NAS, le respect de la législation applicable, le maintien de l'ordre public et des bonnes mœurs, ainsi que la protection des droits légaux de tous les utilisateurs et des tiers. Nous prendrons des décisions et agirons conformément à la loi, en fonction de notre interprétation et de nos capacités. Toutefois, veuillez noter que nos décisions ou processus décisionnels peuvent différer de l'avis des autorités judiciaires ou administratives. En cas de litige, nous vous recommandons de consulter un avocat ou de vous adresser directement aux autorités judiciaires ou administratives compétentes.

12.5. Limitations géographiques du service et responsabilités de l'utilisateur. Sauf mention contraire expresse ou accord écrit distinct, UGREEN NAS dessert principalement les utilisateurs situés dans les juridictions que nous avons officiellement divulguées. Nous reconnaissons que certains utilisateurs peuvent tenter d'utiliser UGREEN NAS dans des juridictions autres que celles officiellement divulguées, ou continuer à l'utiliser, en raison de la large diffusion de cette technologie. Dans ce cas, vous devez comprendre et accepter clairement que cette utilisation repose sur votre seule décision et que vous assumez tous les risques associés. Il vous incombe de vous assurer du respect intégral des lois, règles et réglementations locales lorsque vous utilisez UGREEN NAS dans des juridictions autres que celles officiellement divulguées. Vous assumez l'entière responsabilité et tous les risques découlant de vos violations des lois locales.

12.6. Nous ne garantissons pas la légalité ni la pertinence de l'utilisation d'UGREEN NAS dans les juridictions autres que celles officiellement mentionnées, sauf accord ou garantie expresse contraire. Vous reconnaissez que l'utilisation d'UGREEN NAS dans ces juridictions se fait à vos propres risques et vous garantissez qu'elle sera conforme à toutes les lois locales applicables. Vous assumez l'intégralité des risques et responsabilités qui en découlent.

12.7. Limitation de responsabilité. Dans toute la mesure permise par la loi, nous déclinons toute responsabilité pour les dommages suivants, quelle qu'en soit la cause et même s'ils étaient prévisibles : dommages indirects, consécutifs, punitifs, spécifiques, accessoires ou toute autre forme de dommages indirects. À titre d'information, les dommages susmentionnés incluent, sans s'y limiter : les pertes de profits, les pertes de données ou d'informations, les interruptions d'activité, l'atteinte à la réputation ou à l'image de marque, les pertes d'investissements et autres dépenses et pertes financières. Les limitations ci-dessus s'appliquent même si nous avons connaissance de la possibilité de tels dommages ou si nous avons été expressément informés de leur existence. Sauf disposition légale contraire, notre responsabilité totale envers vous ou tout tiers ne saurait excéder le montant total des frais (le cas échéant) que vous nous avez versés lors de votre utilisation d'UGREEN NAS, quelles que soient les circonstances et la nature de l'action.

13. Indemnité

13.1. Engagement d'indemnisation Vous acceptez d'assumer l'entière responsabilité et d'indemniser UGREEN et ses sociétés affiliées, y compris ses filiales, sociétés mères, agents, gestionnaires, administrateurs, employés ou consultants, contre toute perte découlant de votre violation, ou de celle de tout utilisateur de votre compte, du présent Contrat, des lois applicables ou d'autres politiques et réglementations.

13.2. Description de l'indemnisation Les pertes et dépenses susmentionnées comprennent, sans limitation, les honoraires d'avocat raisonnables, les frais d'enquête, les frais de poursuite ou d'arbitrage, les paiements de réclamations, les amendes, les frais d'indemnisation et toutes autres dépenses résultant de tels manquements.

13.3. Procédure d'indemnisation : Si UGREEN ou ses sociétés affiliées font l'objet d'une action en justice, d'une réclamation ou de toute autre procédure judiciaire intentée par un tiers et résultant de vos actions ou de celles d'un utilisateur de votre compte, UGREEN est en droit de demander une indemnisation afin de protéger ses intérêts. UGREEN se réserve également le droit de vous informer de telles actions en justice, réclamations ou procédures judiciaires et d'engager des poursuites si vous ne répondez pas rapidement. Le fait de ne pas répondre dans les meilleurs délais ne saurait être interprété comme une renonciation à vos obligations d'indemnisation.

14. Avis et modifications d'accord

14.1. Modifications et mises à jour de l'accord :

(1) Motifs et base des modifications : Afin de garantir la conformité légale, de s'adapter aux évolutions technologiques et d'offrir un service client de qualité supérieure, le présent contrat est régulièrement revu et peut être modifié si nécessaire.

(2) Modifications faisant partie intégrante de l'accord : Toutes les modifications, mises à jour ou tous les suppléments seront considérés comme faisant partie intégrante du présent accord une fois publiés.

(3) Avis et consultation des modifications : Nous publierons la version la plus récente du présent Contrat sur notre application cloud et notre site web officiel après toute modification. Nous pourrons également utiliser d’autres moyens appropriés, tels que des annonces et des notifications dans l’application cloud, afin de vous tenir informé(e) de toute modification. De plus, vous pouvez consulter à tout moment les conditions générales les plus récentes du Contrat sur le client UGREEN NAS ou sur notre site web officiel.

(4) Recommandations concernant l'acceptation ou le refus des modifications : votre utilisation de l'application UGREEN NAS vaut acceptation de l'accord modifié. Si vous n'êtes pas d'accord avec une quelconque disposition de la modification, veuillez cesser d'utiliser les services UGREEN NAS et envisager d'interrompre leur utilisation.

14.2. Méthodes de notification et leur importance :

(1) Moyens et méthodes de notification : Nous pouvons vous envoyer des messages et des notifications importants par différents moyens, notamment : notifications système au sein d’UGREEN NAS, fenêtres contextuelles sur certaines pages, annonces d’applications ou de sites web, messages sur le site, courriels et SMS. Nous sélectionnerons un ou plusieurs moyens de notification en fonction de la nature et de l’importance du message.

(2) Modification des coordonnées : Afin de garantir la bonne réception des notifications, veuillez mettre à jour rapidement vos coordonnées (adresse électronique et numéro de téléphone) dans UGREEN NAS en cas de changement. Vous serez seul responsable des conséquences liées à la non-réception ou à la réception tardive des notifications en raison de votre omission de mettre à jour vos coordonnées.

(3) Importance des avis : Ces avis peuvent modifier vos droits et obligations au sein d’UGREEN NAS. Par conséquent, veuillez vous assurer que vos coordonnées sont à jour et consulter régulièrement les avis ci-dessus afin de bien comprendre vos droits et intérêts.

15. Renonciation aux recours collectifs et à l'arbitrage collectif

15.1. Règlement indépendant des différends Afin de faciliter un règlement équitable et rapide des différends, vous et UGREEN convenez que tout différend, réclamation ou controverse lié au présent Contrat, aux produits et services d'UGREEN ou à votre relation avec UGREEN sera résolu indépendamment et non dans le cadre d'un recours collectif, d'un arbitrage collectif ou de toute autre action en justice intentée par un autre représentant ou groupe, sauf disposition expresse contraire de la loi.

15.2. Vous et UGREEN renoncez expressément à votre droit de participer à un recours collectif ou à un arbitrage. Sauf accord écrit contraire conclu entre vous et UGREEN, aucune des parties ne peut regrouper plusieurs réclamations ou procédures en une action collective ou un arbitrage collectif.

15.3. Vous reconnaissez avoir lu, compris et accepté intégralement la renonciation aux recours collectifs et à l'arbitrage collectif avant de conclure le présent accord, et avoir examiné de manière indépendante les conséquences de ces conditions.

16. Contactez-nous

16.1. Veuillez nous contacter via les coordonnées ci-dessous si vous avez des questions, des commentaires ou des suggestions concernant cet accord ou nos services.

(1) Contactez-nous via « Centre d'aide - Contactez-nous » dans UGREEN NAS ;

(2) Nous avons désigné un délégué à la protection des données, qui peut être contacté par courriel à l'adresse suivante : ugreennascss@gmail.com ;

(3) Contactez-nous par courrier comme suit :

Adresse enregistrée : 108 WEST 13TH ST WILMINGTON, DE 19801, États-Unis, comté de Delaware

(4) Numéros de contact et heures de service :

(Monde/États-Unis) +1 (888) 820-8830 Lun-Dim 9h00-17h00 PST

(DE) +49 800 989 8988 Mon-Fri 8:00-17:00 CET

(Royaume-Uni) +44 808 501 3926 du lundi au vendredi de 7h00 à 16h00 GMT

(MY) +60 18 008 19150 du lundi au vendredi, de 15h00 à minuit MYT

(JP) +81 800 170 8375 Mon-Sun 9:00- 18:00 JST

(KR) +82 2 2158 8397 du lundi au vendredi, de 10h00 à 17h00 KST

(Chine continentale) 0755-21044617 Du lundi au vendredi, de 9h00 à 17h00 (heure centrale)

17. Droit applicable et distributionRésolution ute

17.1. L'efficacité, l'exécution, l'interprétation, le respect et le règlement des différends relatifs au présent Accord sont régis par les lois de la République populaire de Chine.

17.2. Tout différend découlant du présent Accord ou s'y rapportant sera soumis à l'arbitrage de la Cour d'arbitrage international de Shenzhen.

18. Divers

18.1. Si une clause quelconque du présent Accord est jugée invalide en raison d'un conflit avec la loi applicable, elle sera interprétée et appliquée d'une manière aussi proche que possible de l'objectif initial du présent Accord sans enfreindre cette loi, sans affecter le reste de l'Accord.

18.2. Les termes du présent accord seront interprétés et appliqués dans toute la mesure permise par la loi applicable.

18.3. Entités indépendantes Vous et UGREEN êtes des entités indépendantes. Le présent Contrat ne saurait en aucun cas constituer une garantie ou une condition, expresse ou implicite, qui vous est accordée, ni une relation de mandataire, de partenariat, de coentreprise ou d'emploi entre vous et UGREEN.

18.4. UGREEN n'a aucun accès aux fichiers et données stockés par l'utilisateur sur le périphérique NAS. L'utilisateur, ou l'entité qu'il représente, est le responsable légal (sous-traitant en Chine et responsable du traitement des données dans l'UE) de ces fichiers et données. Pour le transfert à l'étranger d'informations personnelles, de données relatives à la sécurité nationale ou à la sécurité publique (telles que des données sensibles et des données critiques), ou de secrets commerciaux, l'utilisateur, ou l'entité qu'il représente, doit prendre les mesures appropriées afin de garantir que le transfert transfrontalier de données est conforme à la législation en vigueur dans les pays ou régions d'exportation et d'importation, et ne porte pas atteinte aux droits et intérêts légitimes de tiers.

 

 

 

UGREEN NAS User Agreement

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

Welcome to UGREEN NAS! This UGREEN NAS User Agreement (hereinafter "this Agreement") governs the use of UGREEN NAS Software. The term "UGREEN NAS" in this Agreement refers to the Clients (including App clients, PC clients, and Web clients), websites, software development kits (SDK) for third party websites and apps, application programming interfaces (API), and mini-programs legally owned and operated by HONG KONG UGREEN LIMITED (hereinafter "UGREEN" or "we") and its affiliates, providing global services. UGREEN NAS enables access and use of our products and services, including those emerging due to technological advancements (collectively referred to as "UGREEN NAS").

 

Under the EU's DSA，ugreennascss@gmail.com has been designated as a single point of contact to enable us to communicate directly with German authorities, the European Commission and the European Board for Digital Services,as also as users located in EEA.

 

  1. 1. Overview
    1. 1.1.This Agreement: This Agreement between you and UGREEN outlines rights and obligations regarding the download, installation, activation, registration, login, and use (hereinafter "Use") of UGREEN NAS. In addition to this Agreement, refer to other documents including, but not limited to, agreements, privacy policies, terms of use, announcements, statements, and site notices related to UGREEN NAS, issued or to be issued by us. These documents, subject to occasional revisions, together with this Agreement, constitute the complete agreement between you and UGREEN and have the same legal effect.
    2. 1.2.Review and agreement: Please read this Agreement carefully and ensure you understand it in full before using UGREEN NAS. We recommend you to pay careful attention to important or specific terms in this Agreement, which are marked in a distinctive manner or in boldface. If you are a minor under the laws of your residence country or jurisdiction, read and understand this Agreement with your guardian and obtain their explicit consent before using UGREEN NAS.
    3. 1.3.You are deemed to have read, fully understood, and accepted this Agreement upon using UGREEN NAS. Discontinue using UGREEN NAS if you disagree with any part of this Agreement or cannot assume the applicable liability.
    4. 1.4.Questions and reports: You are welcome to submit feedback through the UGREEN NAS client, official website, or email UGREEN directly at ugreennascss@gmail.com should you have any concerns, opinions, or recommendations regarding this Agreement or UGREEN NAS.
  2. 2. Products and Services
    1. 2.1.Access and Use: UGREEN NAS's products and services are accessible in various ways, including but not limited to:

(1)Accessing UGREEN NAS's official website;

(2)Downloading and installing the UGREEN NAS Client from app stores and websites authorized by us;

(3)Software Development Kit (SDK) or Application Programming Interface (API) integrations in third party platforms or applications.

We cannot guarantee the authenticity or integrity of UGREEN NAS products or services obtained from unofficial or unauthorized sources. Using such products and services involves risks. We are not liable for any losses incurred from using unofficial products or services unless otherwise provided by law.

2.2.Version and Device Customization: UGREEN NAS apps are customized for different devices. For optimal user experience, select the version tailored to your device when acquiring, downloading, and installing the software to ensure the best user experience.

2.3.Authorization and Restrictions: The license granted to you is a limited, non-exclusive, non-transferable, non-sub-licensable, but revocable right to use UGREEN NAS legally. We reserve all rights not expressly granted in this Agreement. Without our written consent, any unauthorized use of UGREEN NAS, including but not limited to modification, reproduction, distribution, crawling, searching, mirroring, or trading, is prohibited.

2.4.Updates and Changes: We may periodically update, modify, or change UGREEN NAS to enhance user experience, optimize services, and meet security and compliance requirements. This includes, but is not limited to, product modifications, service suspension, termination, new features, and updates. Updated versions may be provided for these changes. You are entitled to the choice to update or not. However, failure to update may result in restricted or unavailable features. You may choose to delete the UGREEN NAS app.

  1. 3. UGREEN Cloud account Management
    1. 3.1.Account Registration and Login

(1)To use UGREEN NAS, register an account using your phone number or other methods recognized by UGREEN NAS (which may vary by country or jurisdiction).

(2)We offer third party platform authorization login features, provided you have a valid third party software or platform account and comply with applicable laws.

(3)Your account name and password are credentials for UGREEN NAS access and use, so please ensure their security and confidentiality.

(4)This account, a UGREEN NAS global unified account, is necessary for us to provide you with services globally.

3.2.Account Information and Security

(1)Register with real, accurate, complete information, and update it promptly if changes occur. We are entitled to restrict or terminate your use of your account if you provide us with false information.

(2)Maintain account information security to prevent unauthorized access or use of your account. Inform us immediately and take appropriate precautions if you detect anomalies or security breaches.

3.3.Account Behavior: Do not create a UGREEN Cloud account on behalf of others or use others' names, company names, trademarks, or photos without their express written permission. Do not mislead users about account ownership when using your account, particularly concerning well-known organizations or individuals, and avoid any actions that may infringe upon others' personality, property, or other legal rights. We are entitled to review submitted account information and take legal action pursuant to law, including without limitation warnings and reminders, demands to make corrections within a specific time limit, account information resetting, account functionality restrictions, suspension, closure, and registration bans, if the information you submit violates laws, administrative regulations, government decrees, or this Agreement.

3.4.Account Transfers and Sharing

(1)The UGREEN Cloud account is exclusively for the original registrant. Transferring, lending, or sharing the account is prohibited.

(2)If account misuse by non-registrants is suspected or evident, we are entitled to suspend or terminate the services.

3.5.Account and Password Security and Confidentiality You must take all possible steps to safeguard the security and confidentiality of your UGREEN Cloud account and password. All operations performed using your account and password shall be deemed as your own actions, for which you assume full liability. This includes without limitation liability for any content uploaded, downloaded, shared, or published on the UGREEN NAS Platform. Immediately report any suspected illegal account or password use or security concerns. Follow our recovery guidelines and procedures if you forget your account or password details. You understand and acknowledge that our account recovery process depends significantly on comparing the information you provide with our system records for verification purposes. We cannot ensure that you will be successful in recovering your account, nor can we verify that the complainant is the true owner of the account. Therefore, please provide accurate, complete, and updated information when registering and using your account. You shall be fully liable for any losses and risks arising from inaccurate account information and poor account safeguarding.

3.6.Use of Related Versions and Services Unless expressly stated otherwise, understand that by logging into your UGREEN Cloud account and using any related versions or features, you are bound by this Agreement, the user agreements for the related versions, and other applicable legal documents. The related version user agreement or applicable legal document shall control in the event of any conflict or discrepancy between this User Agreement and related version user agreements or other legal documents.

3.7.We may employ a collaborative management approach to managing UGREEN NAS and its related versions. For instance, violations of applicable laws or this Agreement while using UGREEN NAS can impact your use of related versions and services, and vice versa.

3.8.You may request cancellation of your UGREEN Cloud account. Cancellation requests are limited to your own account and must follow proper procedures to verify account ownership. Upon cancellation, we will delete or anonymize your account information, unless laws or guidelines mandate different retention or disposal methods. You will be unable to use the account to log into UGREEN NAS or retrieve any related content or information post-cancellation. You remain liable for activities conducted on UGREEN NAS prior to account cancellation.

  1. 4. Usage Guidelines
    1. 4.1.You fully understand that you are responsible for all devices (such as personal computers, mobile phones, and other devices used to access the Internet, or mobile networks) and the costs associated with your use of the UGREEN NAS (such as telephone and internet access fees, and mobile network access fees).
    2. 4.2.UGREEN NAS would not directly upload, download, copy, share, or provide content, nor shall it modify, edit, or interfere with the content you transmit. You fully understand and agree that all data and content you upload, store, and share, including without limitation files, documents, and other types of information, as well as data you upload to be used on servers not controlled by us are under your personal decision-making and control. These operations and decisions are entirely under your control, even those including cross-border data transfers, and you should ensure that you comply with all applicable laws. As the party in full control of such data, you shall be liable for any legal obligations and consequences that may arise therefrom. Manage your data and content on UGREEN NAS carefully and responsibly to avoid violating the law or infringing upon third party rights.
    3. 4.3.You must not store, transmit, share, or access content or engage in activities of the following nature, and should discourage such activities and content:

(1)Uploading, downloading, storing, copying, publishing, transmitting, emailing, or otherwise providing content prohibited by laws, regulations, and policies, including without limitation:

①Content that violates the basic principles specified in the Constitution of the People's Republic of China;

②Content that endangers national security, divulges secrets, subverts state power, or undermines national unity;

③Damages national honor and interests;

④Content that incites ethnic hatred, discrimination, or undermines ethnic unity;

⑤Information that undermines Chinese religious policies or promotes cults or superstitions;

⑥Content that spreads rumors, disrupts social order, and undermines social stability;

⑦Content that spreads obscenity, pornography, gambling, violence, murder, or terror, or instigates criminal activity;

⑧Content that insults or defames others, or infringes upon the legal rights of others;

⑨Content that jeopardizes social morality or national cultural traditions;

⑩Content that infringes upon third party legal rights, including without limitation copyrights, trademark rights, patent rights, and reputation rights;

11Content involving information prohibited by applicable law or administrative regulations;

(2)Infringing upon others' privacy, trade secrets, trademark rights, copyrights, patent rights, and other legal rights;

(3)Engaging in unlawful commercial activities, such as trafficking arms, drugs, banned medicines, or prohibited items;

(4)Committing or planning to commit illegal acts like money laundering, cash withdrawals, and wire fraud;

(5)Removing UGREEN NAS copyright, trademark, or other proprietary notices;

(6)Copying or falsifying all or part of UGREEN NAS content or merging it with other applications;

(7)Accessing or attempting to access or damage any part of UGREEN NAS or related systems or networks;

(8)Decomposing, decoding, reverse engineering UGREEN NAS or any part of it, decompiling its executables, creating derivative works, or engaging in similar activities prohibited by applicable law;

(9)Distributing, licensing, leasing, selling, reselling, transferring, publicly displaying, publicly performing, transmitting, broadcasting, disseminating, or otherwise using UGREEN NAS;

(10)Submitting or making UGREEN NAS available to others, in whole or in part (including the source code and content), without UGREEN's prior written permission;

(11)Impersonating another person, falsely claiming, or otherwise misrepresenting your relationship with an individual or company;

(12)Using UGREEN NAS (or any component thereof) unlawfully, in violation of this Agreement, or to commit any fraudulent or malicious acts, including without limitation hacking or embedding malicious code, viruses, or harmful data into UGREEN NAS (or websites linked to UGREEN NAS) or its operating systems;

(13)Infringing upon UGREEN or third party intellectual property rights when using UGREEN NAS;

(14)Collecting user information, using automated means to access UGREEN NAS, or attempting to extract or decrypt any content sent to or from UGREEN NAS servers;

(15)Developing, supporting, or using software, devices, scripts, or any other means or processes (including crawlers, browser plug-ins, or any other technology or human operation) to extract or otherwise copy user information and other data from UGREEN NAS;

(16)Using UGREEN NAS for commercial purposes without UGREEN's prior written permission;

(17)Engaging in illegal transactions through UGREEN NAS, such as trafficking arms, drugs, illegal goods, pirated software, or other prohibited items;

(18)Providing gambling information or encouraging others to gamble in any way;

(19)Requesting login information or accessing another's account;

(20)Money laundering, illegal withdrawals, or pyramid schemes;

(21)Violating this Agreement (or any part thereof), or aiding or encouraging such conduct;

(22)Using UGREEN NAS in a way that damages, weakens, or compromises its security, overloads it, or interferes with other users or systems, or enables unauthorized access to UGREEN NAS or data;

(23)Other violations of national laws, regulations, rules, policies, decrees, or this Agreement.

  1. 5. Network Security and Use Restrictions
    1. 5.1.Use Restrictions: For UGREEN NAS's integrity and stability, you agree:

(1)Not to use, deploy, or distribute plug-ins, cheating programs, systems, or third party tools that interfere with UGREEN NAS's normal operation.

(2)Not to use automated programs, scripts, software, or similar tools to access UGREEN NAS for collecting, storing, processing, or transmitting information or content without our prior written permission.

5.2.Network Security: You must not engage in or assist others in behaviors compromising UGREEN NAS or other computer networks' security. This includes, but is not limited to, circumstances involving:

(1)Unauthorized intrusion, interference with, or disruption of any network, system, or data, including attempts to do so without authorization, or unauthorized attempts to affect the normal functionality of any network, system, or data;

(2)Manufacturing, selling, distributing, providing, or promoting programs, codes, or tools specialized in intrusion, interference, or disruption of networks, systems, or data;

(3)Providing, directly or indirectly, technical support, funds, advertising or any other form of assistance to a third party, whether known or should have known that such third party engages in the above acts;

(4)Unauthorized access, copying, modification, or use of others' data, servers, or account information;

(5)Probing, scanning, or testing the UGREEN NAS network, or attempting to exploit any known or unknown vulnerability without explicit permission;

(6)Intentionally spreading, transmitting, or launching harmful software, such as malicious programs, viruses, worms, and Trojans;

(7)Falsifying, modifying, or tampering with data packets, critical information, and similar network data;

(8)Attempts to reverse engineer, disassemble, or decrypt UGREEN NAS, or attempts to obtain its source code;

(9)Malicious or frequent registration of UGREEN Cloud accounts, or creating, selling, promoting, or using such accounts in bulk; and

(10)Any other acts that may damage, interfere, disrupt, or pose threats to UGREEN NAS or third party networks, systems, or data;

5.3.Use of Information and Data: Users or third parties must not assist with or encourage others to engage in any of the following acts without our explicit written consent:

(1)Use any information from UGREEN NAS to mislead or deceive users, or to conduct malicious advertising, promotion, publishing, or displays for the purposes of obtaining unfair competitive advantages;

(2)Editing, modifying, rearranging, adapting, or otherwise changing information from UGREEN NAS without authorization and displaying, distributing, or publishing it on any channel, platform, or media other than the UGREEN NAS platform;

(3)Intervening, modifying, redirecting, hijacking, embedding, triggering pop-ups, or any other actions that affect the normal use of UGREEN NAS through any technologies, methods, or means, including without limitation specific scripts, codes, or plug-ins;

(4)Stealing, monitoring, copying, distributing, displaying, mirroring, uploading, downloading, or using any information from UGREEN NAS through illegal or improper means, such as malicious links, redundant requests, crawling, fake downloads, deep links, and fake registrations;

(5)Concealing, modifying, or removing any UGREEN NAS attributes or marks, such as domain names, logos, copyright statements, or user information when displaying or sharing UGREEN NAS content;

(6)Conducting unauthorized statistical analysis using UGREEN NAS information, including trend statistics, hit rates, classifications, search volumes, click-through rates, and read rates;

(7)Selling, renting, distributing, or transferring UGREEN NAS data or providing or licensing it to third parties for commercial purposes;

(8)Interfering, disrupting, tampering with, or otherwise affecting the completeness, accuracy, or validity of UGREEN NAS information;

(9)Any other acts that may violate laws or policies, or infringe upon any third party's right to acquire, use, process, or share UGREEN NAS information.

  1. 6. Legal Compliance
    1. 6.1.You agree to abide by all applicable local laws when using UGREEN NAS services, including export control and sanction laws, regulations, rules, and policies, including the US Export Control Regulations and sanctions imposed by the Office of Foreign Assets Control of the US Department of the Treasury or the European Union, as well as all other applicable national or international sanctions.
    2. 6.2.You covenant not to directly or indirectly export, re-export, or transmit UGREEN NAS information to any countries, individuals, or entities subject to applicable export controls or sanctions. You covenant not to use UGREEN NAS for activities involving restricted technologies, such as weapons of mass destruction, missiles, or chemical or biological weapons.
    3. 6.3.You agree to assume sole liability and all risks, including without limitation legal action, fines, or penalties, resulting from your noncompliance with the covenants in this Agreement, including without limitation those related to export controls and compliance. UGREEN shall not be liable for such noncompliance under any circumstances.
    4. 6.4.We may update this section periodically, given the dynamic nature of global export control and sanctions laws. We recommend reviewing this Agreement periodically to ensure that your actions always comply with the latest compliance requirements.
  2. 7. Penalties for Breach of this Agreement
    1. 7.1.Definition of Noncompliance and Penalties

(1)If you violate any terms of this Agreement while using UGREEN NAS services, or if there are reasonable grounds to believe that your actions may cause harm or legal implications for UGREEN NAS, other users, or any third party, such actions will be deemed a breach of the Agreement. In the event of a breach, we reserve the right to take one or more of the following actions based on the nature, severity, and frequency of the breach to protect UGREEN NAS and other users' rights:

①Issue a breach warning;

②Requesting a written explanation;

③Suspending or terminating some or all services provided to you without prior notice;

④Freezing, restricting, or deleting your account;

⑤Requiring immediate cessation of the breach and corrective action;

⑥Filing reports with legal, administrative, and other agencies, and cooperating in any subsequent investigations;

⑦Re-verification, providing deadlines for correction, account closure, and prohibiting re-registration;

⑧Holding liable pursuant to law, and requiring you to indemnify UGREEN NAS or any third parties against any damages incurred as a result.

⑨Any other actions deemed necessary.

(2)You shall be liable for any consequences resulting from your breach of this Agreement, including without limitation UGREEN Cloud account functionality restrictions, account deletion, or infringement or any rights associated with your account. We are not obligated to restore content in accounts deleted or restricted due to penalties unless required by law or administrative orders.

7.2.Transparency and Cooperation in Resolving Breaches

(1)In the interest of fairness, impartiality, and transparency, we will notify you of the outcomes of any breaches through appropriate platforms or channels. However, we reserve the right to withhold such information to the extent permitted by law.

(2)If your breach of this Agreement constitutes a crime or violation of the law, we reserve the right to report your violation to the appropriate government or administrative agency, and we shall furnish them with any necessary records, documentation, and information. Moreover, we will fully cooperate with all official investigations by providing the necessary information to support such.

7.3.Commitment to Protect the Rights of Third Parties and Users' Responsibilities

(1)Respect for third party rights: We are committed to respecting and protecting the intellectual property rights, reputation, name, privacy, and other legitimate rights of all users and third parties while using UGREEN NAS services. We will strive to prevent and address any infringement of third party rights pursuant to law and this Agreement.

(2)User Responsibilities: You commit to complying with all applicable laws, international treaties, and this Agreement while using UGREEN NAS services. Moreover, you covenant not to engage in any conduct that may infringe upon third party rights or to engage in illegal activities through the use of our services.

(3)Resolving Third Party Complaints: If we receive any third party complaints, reports, or lawsuits involving you, we reserve the right to take the following actions:

①Notify you of the complaint or report details and sources via email or other means;

②Take steps to preserve evidence, including but not limited to suspending services and temporarily freezing accounts based on circumstances at the time and legal requirements;

③Request written explanations, feedback, and documentation from you.

(4)Your Liability: If UGREEN NAS suffers financial losses, including without limitation indemnification, penalties, legal fees, litigation damages, or non-financial losses like diminished goodwill and business reputation due to your actions, you shall be liable to indemnify UGREEN NAS against any such losses, including direct and indirect losses (such as losses of business reputation or market share).

(5)Cooperation in Legal Matters: You shall fully cooperate to the extent permitted by law and within a reasonable timeframe should we require your assistance in addressing any third party complaints, reports, or lawsuits involving you.

(6)Interpretation of Circumstances: We will take any action deemed reasonable in response to third party complaints or reports. None of our actions shall be deemed an acknowledgment or denial of your conduct or identity.

(7)Defending Your Rights: If you disagree with any action we take, you may file objections or complaints via UGREEN NAS's official channels or the contact information provided. We will make further decisions after reviewing all information you submit.

  1. 8. Personal Information Protection

Please refer to the UGREEN NAS Privacy Policy for details on how we collect, use, store, and protect your personal information, as well as your rights in this regard.

  1. 9. Intellectual property
    1. 9.1.We own all intellectual property rights for all UGREEN NAS products and services, including but not limited to software, technology, programs, web pages, text, images, audio, video, graphics, layouts, and electronic files.
    2. 9.2.We provide technical support for the development and operation of UGREEN NAS and have all rights to all data and information generated during this process to the extent permitted by laws and regulations.
    3. 9.3.We own the intellectual property rights to all UGREEN NAS and other UGREEN brand marks, including trademarks, service marks, trade names, domain names, and website names, collectively referred to as "Marks." You shall not use, display, copy, transfer, or otherwise process these Marks in any form, whether individually or in combination with other Marks, without our written authorization. Specifically, you shall not apply for registration of trademarks or domain names, or expressly state or imply to any third party that you are entitled to display, use, or manage with such Marks. You shall be fully liable and indemnify us and any third parties against all damages and losses resulting from your breach of this Section or misuse of such Marks.
  2. 10. Terms for Independent and Third Party Services
    1. 10.1.UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content and information contained within independent services and other features at any time to expand our service offerings or optimize user experiences. While we will endeavor to notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
    2. 10.2.You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
    3. 10.3.Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules before using third party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
    4. 10.4.Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
    5. 10.5.We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.
  3. 11. Terms of Use for Minors
    1. 11.1.As UGREEN NAS is primarily intended for adults, individuals deemed minors in their residence country or jurisdiction should use UGREEN NAS only with their guardian's agreement and understanding of this Agreement. If a minor uses UGREEN NAS without their guardian's consent, we reserve the right to restrict the account's features as directed by the guardian.
    2. 11.2.We prioritize the protection of minors' privacy and personal information. If you are a minor under the laws of your country or area, or a guardian registering and using the account on behalf of a minor, please read our UGREEN NAS Privacy Policy carefully. Guardians should protect minors' personal information when providing it.
    3. 11.3.Notes for Guardians of Minors As a guardian, you should guide and supervise any minors under your guardianship who register on UGREEN NAS. We are entitled to assume that minors under your guardianship registering on UGREEN NAS have obtained your consent.
    4. 11.4.Please email us at ugreennascss@gmail.com if you have any further questions on the protection of minors’ rights.
  4. 12. Limitation and Exemption of Liability Statement
    1. 12.1.You expressly acknowledge and agree that UGREEN NAS Products and Services are provided "as is" and "as available," based on current technology and conditions. In order to more clearly define the scope of liability, we expressly disclaim any express or implied warranty regarding:

(1)UGREEN NAS Products and Services fully meeting specific user needs or expectations, or their uninterrupted availability;

(2)The provision of UGREEN NAS Products and Services being unobtrusive, prompt, stable, secure, error-free, or compatible with the functionality or performance of other software products, services, or data;

(3)The prompt correction or complete resolution of technical errors, defects, or problems in UGREEN NAS Products and Services;

(4)The absolute accuracy and completeness of all data, and the absence of any risk of loss, tampering, or leakage when using UGREEN NAS Products and Services;

(5)The perpetual availability and retention of features or components of UGREEN NAS Products and Services;

(6)The performance or service commitments of third party partners or suppliers of UGREEN NAS Products and Services;

(7)The compatibility of UGREEN NAS Products and Services with all devices or systems, and the lack of any potential for damage or risks to any devices or systems;

(8)The validity, accuracy, or reliability of any content, materials, or information in UGREEN NAS Products and Services.

You are solely responsible for determining and assessing the risks associated with the use of UGREEN NAS Products and Services and for any decisions on the use, method, and extent of your use of our products are services based on your judgment.

12.2.We aim to provide high-quality, stable, and secure UGREEN NAS Products and Services. However, due to external factors, technological complexity, and unpredictability, we cannot guarantee that UGREEN NAS Products and Services will never be uninterrupted or unaffected. Therefore, you should understand and agree that, to the fullest extent permitted by law, we shall not be liable for interruptions, suspensions, delays, or instabilities in services, resulting in any losses to you or third parties under the following circumstances:

(1)Force majeure events, including without limitation:

①Natural disasters, such as floods, earthquakes, hurricanes, blizzards, fires, or droughts;

②Government action, policy changes, or emergency orders;

③International or domestic conflicts, wars, terrorist attacks, or riots;

④Civil unrest events, including strikes, demonstrations, and public health crises (including epidemics);

⑤Other unforeseeable and uncontrollable events.

(2)Technical or external events, including without limitation:

①Power outages, unstable power supply, or grid faults;

②Network communication failures, delayed or lost data transmissions;

③Third party service instability, interruptions, or terminations;

④Cyberattacks such as hacking, viruses, malware, and phishing;

⑤Hardware failures, system crashes, or unavoidable software defects.

(3)To ensure the long-term and stable operation of UGREEN NAS Products and Services, we may:

①Perform system checks, repairs, or maintenance;

②Update, upgrade, or optimize software;

③Replace, maintain, or upgrade hardware;

④Temporarily restrict certain features for security or performance reasons;

⑤Conduct data migration or backups while ensuring data security.

We will provide prior notice when feasible for any of the above circumstances and resume services as soon as possible.

12.3.Cybersecurity Exercise caution with internet information or documents claiming to be related to financial or property transactions. Please maintain a high degree of vigilance and carefully verify the authenticity of any information or documents found on UGREEN NAS involving loans, investment and financing, and financial management, or any other information or documents that may involve financial transactions that request account passwords or require you to click a link. Unless otherwise expressly provided by applicable law, we assume no liability for any direct or indirect losses suffered due to the above information or documents, including without limitation lost profits, business reputation, data, or other tangible or intangible losses.

12.4.Reservations of Legal Decisions This Agreement aims to ensure the legal operation of UGREEN NAS, compliance with applicable law, maintenance of public order and morals, and protection of legal rights of all users and third parties. We will make decisions or take action pursuant to law based on our understanding and capacity. However, please understand that our decisions or decision-making processes may differ from the views of judicial or administrative agencies. We recommend seeking professional legal advice or assistance from appropriate judicial or administrative agencies directly in the event of a legal dispute.

12.5.Service Geographic Limitations and User Responsibilities. Unless expressly stated or agreed upon separately in writing, UGREEN NAS primarily serves those users in jurisdictions we have officially disclosed. We acknowledge that some users may try or continue to use UGREEN NAS in jurisdictions other than those officially disclosed due to the widespread use of the technology. In such cases, you shall clearly understand and acknowledge that such use is based on your sole judgment, and you assume all associated risks. You are liable for ensuring full compliance with local laws, rules, and regulations when using UGREEN NAS in jurisdictions other than those officially disclosed. You shall assume sole liability and all risks arising from your violations of local laws.

12.6.We do not warrant the legality or appropriateness of UGREEN NAS in jurisdictions other than those officially disclosed unless expressly agreed or warranted otherwise. You acknowledge your use of UGREEN NAS in jurisdictions other than those disclosed officially is done so at your own risk, and you warrant that your use of UGREEN NAS shall comply with all applicable local laws, and you assume all risks and liability.

12.7.Limitation of Liability To the fullest extent permitted by law, we will not assume liability for the following damages, regardless of the cause of such damages and regardless of whether such damages were foreseeable: indirect damages, consequential damages, punitive damages, specific damages, incidental damages, or any other form of indirect damages. For the avoidance of doubt, the above damages include without limitation: profit losses, data or information losses, business interruptions, damage to reputation or goodwill, loss of investments, and other expenses and forms of financial losses. The above limitations shall apply even if we are aware of the potential for such damages or have been expressly advised of the possibility of such damages. Except as otherwise required by law, our total liability to you or any third party shall not exceed the total fees (if any) paid to us by you during your use of UGREEN NAS under any circumstances, regardless of the cause or type of action.

  1. 13. Indemnification
    1. 13.1.Indemnification Commitment You agree to assume all liability and indemnify UGREEN and its affiliates, including subsidiaries, parent companies, agents, managers, directors, employees, or consultants against any losses arising from your or any user of your account's breach of this Agreement, applicable laws, or other policies and regulations.
    2. 13.2.Description of Indemnification The aforementioned losses and expenses include without limitation reasonable attorney's fees, investigation fees, lawsuit or arbitration costs, claim payments, fines, indemnification fees, and any other expenses resulting from such breaches.
    3. 13.3.Indemnification Procedure: If UGREEN or its affiliates become the subject of a third party lawsuit, claim, or other legal proceeding resulting from your actions or those of a user of your account, UGREEN is entitled to seek indemnification for such to protect its interests. UGREEN also reserves the right to inform you of such lawsuits, claims, or legal proceedings and take legal action if you fail to respond promptly, which shall not be deemed as a waiver of your indemnification obligations.
  2. 14. Notices and Agreement Amendments
    1. 14.1.Agreement Amendments and Updates:

(1)Reasons and Basis for Amendments: To maintain legal compliance, respond to technological advancements, and provide superior customer service, this Agreement is regularly reviewed and may be amended as necessary.

(2)Amendments as Part of the Agreement: All amendments, updates, or supplements shall be deemed integral parts of this Agreement once issued.

(3)Notice and Review of Amendments: We will publish the latest version of this Agreement on our cloud app and official website following any amendment. We may also use other appropriate methods, such as announcements and notifications in the cloud app, to ensure you are aware of any amendments. Additionally, you may access and review the latest Agreement terms on the UGREEN NAS client or our official website at any time.

(4)Recommendations on Accepting or Objecting to Amendments: your use of the UGREEN NAS app constitutes your acknowledgment and acceptance of the amended agreement. If you disagree with any part of the amendment, you should refrain from accessing UGREEN NAS services and consider discontinuing use.

14.2.Notice Methods and Their Significance:

(1)Notice Means and Methods: We may send important messages and notices through various means, including without limitation: system notifications within UGREEN NAS, pop-ups on specific pages, application or website announcements, site messages, email, and text messages. We will select one or more notification methods based on the nature and importance of the message.

(2)Changes in Contact Information: To ensure effective receipt of notices, please promptly update your contact information, such as email address and phone number, in UGREEN NAS if it changes. You shall be solely liable for any consequences arising from the non-delivery or delayed delivery of any notices due to your failure to update your contact details.

(3)Significance of Notices: Notices may involve changes to your rights and obligations within UGREEN NAS. Therefore, please ensure your contact information is current and regularly check the above notices to fully understand your rights and interests.

  1. 15. Class Action and Class Arbitration Waiver
    1. 15.1.And Independent Dispute Resolution To facilitate fair and prompt dispute resolution, both you and UGREEN agree that any disputes, claims, or controversies related to this Agreement, UGREEN products and services, or your relationship with UGREEN shall be resolved independently and not as a class action, class arbitration, or any other legal action initiated by another representative or group unless otherwise expressly provided by law.
    2. 15.2.You and UGREEN each expressly waive your right to participate in a class action lawsuit or arbitration. Unless otherwise agreed in writing by both you and UGREEN, neither party may consolidate multiple claims or proceedings into any form of class action or class arbitration.
    3. 15.3.You acknowledge that you have fully read, understood, and agreed to the class action and class arbitration waiver before entering into this agreement, and have independently considered the consequences of these terms.
  2. 16. Contact us
    1. 16.1.Please contact us via the contact details below if you have any questions, comments, or suggestions about this agreement or our services.

(1) Contact us via "Help Center - Contact Us" within UGREEN NAS;

(2) We have designated a data protection officer, who can be contacted via email at: ugreennascss@gmail.com;

(3) Contact us by mail as follows:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. 17. Governing Law and Dispute Resolution
    1. 17.1.The effectiveness, execution, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of Hong Kong.
      *HONG KONG UGREEN LIMITED, SAN PO KONG KOWLOON BAY, 19H WAN DI PLAZA 3 TAI YU STREET, KOWLOON BAY, Kowloon Hong Kong SAR
    2. 17.2.Any dispute arising from or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration for arbitration.
  2. 18. Miscellaneous
    1. 18.1.Should any term in this Agreement be deemed invalid due to a conflict with applicable law, it shall be interpreted and enforced in a manner as close as possible to the original purpose of this Agreement without violating such law, without affecting the remainder of the Agreement.
    2. 18.2.The terms of this Agreement shall be interpreted and enforced to the maximum extent permitted by applicable law.
    3. 18.3.Independent Entities You and UGREEN are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition granted to you, nor shall it constitute any agency, partnership, joint venture, or employment relationship between you and UGREEN.

 

 

 

UGREEN NAS User Agreement

Initial Effective Date:17/05/2024

Last Updated Date: 14/08/2024

Welcome to UGREEN NAS! This UGREEN NAS User Agreement (hereinafter "this Agreement") governs the use of UGREEN NAS Software. The term "UGREEN NAS" in this Agreement refers to the Clients (including App clients, PC clients, and Web clients), websites, software development kits (SDK) for third party websites and apps, application programming interfaces (API), and mini-programs legally owned and operated by America Ugreen Limited (hereinafter "UGREEN" or "we") and its affiliates, providing global services. UGREEN NAS enables access and use of our products and services, including those emerging due to technological advancements (collectively referred to as "UGREEN NAS").

 

Under the EU's DSA，ugreennascss@gmail.com has been designated as a single point of contact to enable us to communicate directly with German authorities, the European Commission and the European Board for Digital Services,as also as users located in EEA.

 

  1.       Overview
    1. This Agreement: This Agreement between you and UGREEN outlines rights and obligations regarding the download, installation, activation, registration, login, and use (hereinafter "Use") of UGREEN NAS. In addition to this Agreement, refer to other documents including, but not limited to, agreements, privacy policies, terms of use, announcements, statements, and site notices related to UGREEN NAS, issued or to be issued by us. These documents, subject to occasional revisions, together with this Agreement, constitute the complete agreement between you and UGREEN and have the same legal effect.
    2. Review and agreement: Please read this Agreement carefully and ensure you understand it in full before using UGREEN NAS. We recommend you to pay careful attention to important or specific terms in this Agreement, which are marked in a distinctive manner or in boldface. If you are a minor under the laws of your residence country or jurisdiction, read and understand this Agreement with your guardian and obtain their explicit consent before using UGREEN NAS.
    3. You are deemed to have read, fully understood, and accepted this Agreement upon using UGREEN NAS. Discontinue using UGREEN NAS if you disagree with any part of this Agreement or cannot assume the applicable liability.
    4. Questions and reports: You are welcome to submit feedback through the UGREEN NAS client, official website, or email UGREEN directly at ugreennascss@gmail.com should you have any concerns, opinions, or recommendations regarding this Agreement or UGREEN NAS.
  2.       Products and Services
    1. Access and Use: UGREEN NAS's products and services are accessible in various ways, including but not limited to:
  1. Accessing UGREEN NAS's official website;
  2. Downloading and installing the UGREEN NAS Client from app stores and websites authorized by us;
  3. Software Development Kit (SDK) or Application Programming Interface (API) integrations in third party platforms or applications.

We cannot guarantee the authenticity or integrity of UGREEN NAS products or services obtained from unofficial or unauthorized sources. Using such products and services involves risks. We are not liable for any losses incurred from using unofficial products or services unless otherwise provided by law.

  1. Version and Device Customization: UGREEN NAS apps are customized for different devices. For optimal user experience, select the version tailored to your device when acquiring, downloading, and installing the software to ensure the best user experience.
  2. Authorization and Restrictions: The license granted to you is a limited, non-exclusive, non-transferable, non-sub-licensable, but revocable right to use UGREEN NAS legally. We reserve all rights not expressly granted in this Agreement. Without our written consent, any unauthorized use of UGREEN NAS, including but not limited to modification, reproduction, distribution, crawling, searching, mirroring, or trading, is prohibited.
  3. Updates and Changes: We may periodically update, modify, or change UGREEN NAS to enhance user experience, optimize services, and meet security and compliance requirements. This includes, but is not limited to, product modifications, service suspension, termination, new features, and updates. Updated versions may be provided for these changes. You are entitled to the choice to update or not. However, failure to update may result in restricted or unavailable features. You may choose to delete the UGREEN NAS app.
  1.       UGREEN Cloud account Management
    1. Account Registration and Login
  1. To use UGREEN NAS, register an account using your phone number or other methods recognized by UGREEN NAS (which may vary by country or jurisdiction).
  2. We offer third party platform authorization login features, provided you have a valid third party software or platform account and comply with applicable laws.
  3. Your account name and password are credentials for UGREEN NAS access and use, so please ensure their security and confidentiality.
  4. This account, a UGREEN NAS global unified account, is necessary for us to provide you with services globally.
    1. Account Information and Security
  1. Register with real, accurate, complete information, and update it promptly if changes occur. We are entitled to restrict or terminate your use of your account if you provide us with false information.
  2. Maintain account information security to prevent unauthorized access or use of your account. Inform us immediately and take appropriate precautions if you detect anomalies or security breaches.
    1. Account Behavior: Do not create a UGREEN Cloud account on behalf of others or use others' names, company names, trademarks, or photos without their express written permission. Do not mislead users about account ownership when using your account, particularly concerning well-known organizations or individuals, and avoid any actions that may infringe upon others' personality, property, or other legal rights. We are entitled to review submitted account information and take legal action pursuant to law, including without limitation warnings and reminders, demands to make corrections within a specific time limit, account information resetting, account functionality restrictions, suspension, closure, and registration bans, if the information you submit violates laws, administrative regulations, government decrees, or this Agreement.
    2. Account Transfers and Sharing
  1. The UGREEN Cloud account is exclusively for the original registrant. Transferring, lending, or sharing the account is prohibited.
  2. If account misuse by non-registrants is suspected or evident, we are entitled to suspend or terminate the services.
    1. Account and Password Security and Confidentiality You must take all possible steps to safeguard the security and confidentiality of your UGREEN Cloud account and password. All operations performed using your account and password shall be deemed as your own actions, for which you assume full liability. This includes without limitation liability for any content uploaded, downloaded, shared, or published on the UGREEN NAS Platform. Immediately report any suspected illegal account or password use or security concerns. Follow our recovery guidelines and procedures if you forget your account or password details. You understand and acknowledge that our account recovery process depends significantly on comparing the information you provide with our system records for verification purposes. We cannot ensure that you will be successful in recovering your account, nor can we verify that the complainant is the true owner of the account. Therefore, please provide accurate, complete, and updated information when registering and using your account. You shall be fully liable for any losses and risks arising from inaccurate account information and poor account safeguarding.
    2. Use of Related Versions and Services Unless expressly stated otherwise, understand that by logging into your UGREEN Cloud account and using any related versions or features, you are bound by this Agreement, the user agreements for the related versions, and other applicable legal documents. The related version user agreement or applicable legal document shall control in the event of any conflict or discrepancy between this User Agreement and related version user agreements or other legal documents.
    3. We may employ a collaborative management approach to managing UGREEN NAS and its related versions. For instance, violations of applicable laws or this Agreement while using UGREEN NAS can impact your use of related versions and services, and vice versa.
    4. You may request cancellation of your UGREEN Cloud account. Cancellation requests are limited to your own account and must follow proper procedures to verify account ownership. Upon cancellation, we will delete or anonymize your account information, unless laws or guidelines mandate different retention or disposal methods. You will be unable to use the account to log into UGREEN NAS or retrieve any related content or information post-cancellation. You remain liable for activities conducted on UGREEN NAS prior to account cancellation.
  1.       Usage Guidelines
    1. You fully understand that you are responsible for all devices (such as personal computers, mobile phones, and other devices used to access the Internet, or mobile networks) and the costs associated with your use of the UGREEN NAS (such as telephone and internet access fees, and mobile network access fees).
    2. UGREEN has no access to the files and data stored by the user in the NAS device. In addition, UGREEN NAS will not upload, download, copy, share, or provide any content, nor can it modify, edit, or interfere with the content transmitted by the user.You fully understand and agree that all data and content you upload, store, and share, including without limitation files, documents, and other types of information, as well as data you upload to be used on servers not controlled by us are under your personal decision-making and control. These operations and decisions are entirely under your control, even those including cross-border data transfers, and you should ensure that you comply with all applicable laws. As the party in full control of such data, you shall be liable for any legal obligations and consequences that may arise therefrom. Manage your data and content on UGREEN NAS carefully and responsibly to avoid violating the law or infringing upon third party rights.
    3. You must not store, transmit, share, or access content or engage in activities of the following nature, and should discourage such activities and content:
  1. Uploading, downloading, storing, copying, publishing, transmitting, emailing, or otherwise providing content prohibited by laws, regulations, and policies, including without limitation:

①Content that violates the basic principles specified in the Constitution of the People's Republic of China;

②Content that endangers national security, divulges secrets, subverts state power, or undermines national unity;

③Damages national honor and interests;

④Content that incites ethnic hatred, discrimination, or undermines ethnic unity;

⑤Information that undermines Chinese religious policies or promotes cults or superstitions;

⑥Content that spreads rumors, disrupts social order, and undermines social stability;

⑦Content that spreads obscenity, pornography, gambling, violence, murder, or terror, or instigates criminal activity;

⑧Content that insults or defames others, or infringes upon the legal rights of others;

⑨Content that jeopardizes social morality or national cultural traditions;

⑩Content that infringes upon third party legal rights, including without limitation copyrights, trademark rights, patent rights, and reputation rights;

⑪Content involving information prohibited by applicable law or administrative regulations;

  1. Infringing upon others' privacy, trade secrets, trademark rights, copyrights, patent rights, and other legal rights;
  2. Engaging in unlawful commercial activities, such as trafficking arms, drugs, banned medicines, or prohibited items;
  3. Committing or planning to commit illegal acts like money laundering, cash withdrawals, and wire fraud;
  4. Removing UGREEN NAS copyright, trademark, or other proprietary notices;
  5. Copying or falsifying all or part of UGREEN NAS content or merging it with other applications;
  6. Accessing or attempting to access or damage any part of UGREEN NAS or related systems or networks;
  7. Decomposing, decoding, reverse engineering UGREEN NAS or any part of it, decompiling its executables, creating derivative works, or engaging in similar activities prohibited by applicable law;
  8. Distributing, licensing, leasing, selling, reselling, transferring, publicly displaying, publicly performing, transmitting, broadcasting, disseminating, or otherwise using UGREEN NAS;
  9. Submitting or making UGREEN NAS available to others, in whole or in part (including the source code and content), without UGREEN's prior written permission;
  10. Impersonating another person, falsely claiming, or otherwise misrepresenting your relationship with an individual or company;
  11. Using UGREEN NAS (or any component thereof) unlawfully, in violation of this Agreement, or to commit any fraudulent or malicious acts, including without limitation hacking or embedding malicious code, viruses, or harmful data into UGREEN NAS (or websites linked to UGREEN NAS) or its operating systems;
  12. Infringing upon UGREEN or third party intellectual property rights when using UGREEN NAS;
  13. Collecting user information, using automated means to access UGREEN NAS, or attempting to extract or decrypt any content sent to or from UGREEN NAS servers;
  14. Developing, supporting, or using software, devices, scripts, or any other means or processes (including crawlers, browser plug-ins, or any other technology or human operation) to extract or otherwise copy user information and other data from UGREEN NAS;
  15. Using UGREEN NAS for commercial purposes without UGREEN's prior written permission;
  16. Engaging in illegal transactions through UGREEN NAS, such as trafficking arms, drugs, illegal goods, pirated software, or other prohibited items;
  17. Providing gambling information or encouraging others to gamble in any way;
  18. Requesting login information or accessing another's account;
  19. Money laundering, illegal withdrawals, or pyramid schemes;
  20. Violating this Agreement (or any part thereof), or aiding or encouraging such conduct;
  21. Using UGREEN NAS in a way that damages, weakens, or compromises its security, overloads it, or interferes with other users or systems, or enables unauthorized access to UGREEN NAS or data;
  22. Other violations of national laws, regulations, rules, policies, decrees, or this Agreement.
  1.       Network Security and Use Restrictions
    1. Use Restrictions: For UGREEN NAS's integrity and stability, you agree:
  1. Not to use, deploy, or distribute plug-ins, cheating programs, systems, or third party tools that interfere with UGREEN NAS's normal operation.
  2. Not to use automated programs, scripts, software, or similar tools to access UGREEN NAS for collecting, storing, processing, or transmitting information or content without our prior written permission.
    1. Network Security: You must not engage in or assist others in behaviors compromising UGREEN NAS or other computer networks' security. This includes, but is not limited to, circumstances involving:
  1. Unauthorized intrusion, interference with, or disruption of any network, system, or data, including attempts to do so without authorization, or unauthorized attempts to affect the normal functionality of any network, system, or data;
  2. Manufacturing, selling, distributing, providing, or promoting programs, codes, or tools specialized in intrusion, interference, or disruption of networks, systems, or data;
  3. Providing, directly or indirectly, technical support, funds, advertising or any other form of assistance to a third party, whether known or should have known that such third party engages in the above acts;
  4. Unauthorized access, copying, modification, or use of others' data, servers, or account information;
  5. Probing, scanning, or testing the UGREEN NAS network, or attempting to exploit any known or unknown vulnerability without explicit permission;
  6. Intentionally spreading, transmitting, or launching harmful software, such as malicious programs, viruses, worms, and Trojans;
  7. Falsifying, modifying, or tampering with data packets, critical information, and similar network data;
  8. Attempts to reverse engineer, disassemble, or decrypt UGREEN NAS, or attempts to obtain its source code;
  9. Malicious or frequent registration of UGREEN Cloud accounts, or creating, selling, promoting, or using such accounts in bulk; and
  10. Any other acts that may damage, interfere, disrupt, or pose threats to UGREEN NAS or third party networks, systems, or data;
    1. Use of Information and Data: Users or third parties must not assist with or encourage others to engage in any of the following acts without our explicit written consent:
  1. Use any information from UGREEN NAS to mislead or deceive users, or to conduct malicious advertising, promotion, publishing, or displays for the purposes of obtaining unfair competitive advantages;
  2. Editing, modifying, rearranging, adapting, or otherwise changing information from UGREEN NAS without authorization and displaying, distributing, or publishing it on any channel, platform, or media other than the UGREEN NAS platform;
  3. Intervening, modifying, redirecting, hijacking, embedding, triggering pop-ups, or any other actions that affect the normal use of UGREEN NAS through any technologies, methods, or means, including without limitation specific scripts, codes, or plug-ins;
  4. Stealing, monitoring, copying, distributing, displaying, mirroring, uploading, downloading, or using any information from UGREEN NAS through illegal or improper means, such as malicious links, redundant requests, crawling, fake downloads, deep links, and fake registrations;
  5. Concealing, modifying, or removing any UGREEN NAS attributes or marks, such as domain names, logos, copyright statements, or user information when displaying or sharing UGREEN NAS content;
  6. Conducting unauthorized statistical analysis using UGREEN NAS information, including trend statistics, hit rates, classifications, search volumes, click-through rates, and read rates;
  7. Selling, renting, distributing, or transferring UGREEN NAS data or providing or licensing it to third parties for commercial purposes;
  8. Interfering, disrupting, tampering with, or otherwise affecting the completeness, accuracy, or validity of UGREEN NAS information;
  9. Any other acts that may violate laws or policies, or infringe upon any third party's right to acquire, use, process, or share UGREEN NAS information.
  1.       Legal Compliance
    1. You agree to abide by all applicable local laws when using UGREEN NAS services, including export control and sanction laws, regulations, rules, and policies, including the US Export Control Regulations and sanctions imposed by the Office of Foreign Assets Control of the US Department of the Treasury or the European Union, as well as all other applicable national or international sanctions.
    2. You covenant not to directly or indirectly export, re-export, or transmit UGREEN NAS information to any countries, individuals, or entities subject to applicable export controls or sanctions. You covenant not to use UGREEN NAS for activities involving restricted technologies, such as weapons of mass destruction, missiles, or chemical or biological weapons.
    3. You agree to assume sole liability and all risks, including without limitation legal action, fines, or penalties, resulting from your noncompliance with the covenants in this Agreement, including without limitation those related to export controls and compliance. UGREEN shall not be liable for such noncompliance under any circumstances.
    4. We may update this section periodically, given the dynamic nature of global export control and sanctions laws. We recommend reviewing this Agreement periodically to ensure that your actions always comply with the latest compliance requirements.
  2.       Penalties for Breach of this Agreement
    1. Definition of Noncompliance and Penalties
  1. If you violate any terms of this Agreement while using UGREEN NAS services, or if there are reasonable grounds to believe that your actions may cause harm or legal implications for UGREEN NAS, other users, or any third party, such actions will be deemed a breach of the Agreement. In the event of a breach, we reserve the right to take one or more of the following actions based on the nature, severity, and frequency of the breach to protect UGREEN NAS and other users' rights:

①Issue a breach warning;

②Requesting a written explanation;

③Suspending or terminating some or all services provided to you without prior notice;

④Freezing, restricting, or deleting your account;

⑤Requiring immediate cessation of the breach and corrective action;

⑥Filing reports with legal, administrative, and other agencies, and cooperating in any subsequent investigations;

⑦Re-verification, providing deadlines for correction, account closure, and prohibiting re-registration;

⑧Holding liable pursuant to law, and requiring you to indemnify UGREEN NAS or any third parties against any damages incurred as a result.

⑨Any other actions deemed necessary.

  1. You shall be liable for any consequences resulting from your breach of this Agreement, including without limitation UGREEN Cloud account functionality restrictions, account deletion, or infringement or any rights associated with your account. We are not obligated to restore content in accounts deleted or restricted due to penalties unless required by law or administrative orders.
    1. Transparency and Cooperation in Resolving Breaches
  1. In the interest of fairness, impartiality, and transparency, we will notify you of the outcomes of any breaches through appropriate platforms or channels. However, we reserve the right to withhold such information to the extent permitted by law.
  2. If your breach of this Agreement constitutes a crime or violation of the law, we reserve the right to report your violation to the appropriate government or administrative agency, and we shall furnish them with any necessary records, documentation, and information. Moreover, we will fully cooperate with all official investigations by providing the necessary information to support such.
    1. Commitment to Protect the Rights of Third Parties and Users' Responsibilities
  1. Respect for third party rights: We are committed to respecting and protecting the intellectual property rights, reputation, name, privacy, and other legitimate rights of all users and third parties while using UGREEN NAS services. We will strive to prevent and address any infringement of third party rights pursuant to law and this Agreement.
  2. User Responsibilities: You commit to complying with all applicable laws, international treaties, and this Agreement while using UGREEN NAS services. Moreover, you covenant not to engage in any conduct that may infringe upon third party rights or to engage in illegal activities through the use of our services.
  3. Resolving Third Party Complaints: If we receive any third party complaints, reports, or lawsuits involving you, we reserve the right to take the following actions:

①Notify you of the complaint or report details and sources via email or other means;

②Take steps to preserve evidence, including but not limited to suspending services and temporarily freezing accounts based on circumstances at the time and legal requirements;

③Request written explanations, feedback, and documentation from you.

  1. Your Liability: If UGREEN NAS suffers financial losses, including without limitation indemnification, penalties, legal fees, litigation damages, or non-financial losses like diminished goodwill and business reputation due to your actions, you shall be liable to indemnify UGREEN NAS against any such losses, including direct and indirect losses (such as losses of business reputation or market share).
  2. Cooperation in Legal Matters: You shall fully cooperate to the extent permitted by law and within a reasonable timeframe should we require your assistance in addressing any third party complaints, reports, or lawsuits involving you.
  3. Interpretation of Circumstances: We will take any action deemed reasonable in response to third party complaints or reports. None of our actions shall be deemed an acknowledgment or denial of your conduct or identity.
  4. Defending Your Rights: If you disagree with any action we take, you may file objections or complaints via UGREEN NAS's official channels or the contact information provided. We will make further decisions after reviewing all information you submit.
  1.       Personal Information Protection

Please refer to the UGREEN NAS Privacy Policy for details on how we collect, use, store, and protect your personal information, as well as your rights in this regard.

  1.       Intellectual property
    1. We own all intellectual property rights for all UGREEN NAS products and services, including but not limited to software, technology, programs, web pages, text, images, audio, video, graphics, layouts, and electronic files.
    2. We provide technical support for the development and operation of UGREEN NAS and have all rights to all data and information generated during this process to the extent permitted by laws and regulations.
    3. We own the intellectual property rights to all UGREEN NAS and other UGREEN brand marks, including trademarks, service marks, trade names, domain names, and website names, collectively referred to as "Marks." You shall not use, display, copy, transfer, or otherwise process these Marks in any form, whether individually or in combination with other Marks, without our written authorization. Specifically, you shall not apply for registration of trademarks or domain names, or expressly state or imply to any third party that you are entitled to display, use, or manage with such Marks. You shall be fully liable and indemnify us and any third parties against all damages and losses resulting from your breach of this Section or misuse of such Marks.
  2.   Terms for Independent and Third Party Services
    1. UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content and information contained within independent services and other features at any time to expand our service offerings or optimize user experiences. While we will endeavor to notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
    2. You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
    3. Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules before using third party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
    4. Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
    5. We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.
  3.   Terms of Use for Minors
    1. As UGREEN NAS is primarily intended for adults, individuals deemed minors in their residence country or jurisdiction should use UGREEN NAS only with their guardian's agreement and understanding of this Agreement. If a minor uses UGREEN NAS without their guardian's consent, we reserve the right to restrict the account's features as directed by the guardian.
    2. We prioritize the protection of minors' privacy and personal information. If you are a minor under the laws of your country or area, or a guardian registering and using the account on behalf of a minor, please read our UGREEN NAS Privacy Policy carefully. Guardians should protect minors' personal information when providing it.
    3. Notes for Guardians of Minors As a guardian, you should guide and supervise any minors under your guardianship who register on UGREEN NAS. We are entitled to assume that minors under your guardianship registering on UGREEN NAS have obtained your consent.
    4. Please email us at ugreennascss@gmail.com if you have any further questions on the protection of minors’ rights.
  4.   Limitation and Exemption of Liability Statement
    1. You expressly acknowledge and agree that UGREEN NAS Products and Services are provided "as is" and "as available," based on current technology and conditions. In order to more clearly define the scope of liability, we expressly disclaim any express or implied warranty regarding:
  1. UGREEN NAS Products and Services fully meeting specific user needs or expectations, or their uninterrupted availability;
  2. The provision of UGREEN NAS Products and Services being unobtrusive, prompt, stable, secure, error-free, or compatible with the functionality or performance of other software products, services, or data;
  3. The prompt correction or complete resolution of technical errors, defects, or problems in UGREEN NAS Products and Services;
  4. The absolute accuracy and completeness of all data, and the absence of any risk of loss, tampering, or leakage when using UGREEN NAS Products and Services;
  5. The perpetual availability and retention of features or components of UGREEN NAS Products and Services;
  6. The performance or service commitments of third party partners or suppliers of UGREEN NAS Products and Services;
  7. The compatibility of UGREEN NAS Products and Services with all devices or systems, and the lack of any potential for damage or risks to any devices or systems;
  8. The validity, accuracy, or reliability of any content, materials, or information in UGREEN NAS Products and Services.

You are solely responsible for determining and assessing the risks associated with the use of UGREEN NAS Products and Services and for any decisions on the use, method, and extent of your use of our products are services based on your judgment.

  1. We aim to provide high-quality, stable, and secure UGREEN NAS Products and Services. However, due to external factors, technological complexity, and unpredictability, we cannot guarantee that UGREEN NAS Products and Services will never be uninterrupted or unaffected. Therefore, you should understand and agree that, to the fullest extent permitted by law, we shall not be liable for interruptions, suspensions, delays, or instabilities in services, resulting in any losses to you or third parties under the following circumstances:
  1. Force majeure events, including without limitation:

①Natural disasters, such as floods, earthquakes, hurricanes, blizzards, fires, or droughts;

②Government action, policy changes, or emergency orders;

③International or domestic conflicts, wars, terrorist attacks, or riots;

④Civil unrest events, including strikes, demonstrations, and public health crises (including epidemics);

⑤Other unforeseeable and uncontrollable events.

  1. Technical or external events, including without limitation:

①Power outages, unstable power supply, or grid faults;

②Network communication failures, delayed or lost data transmissions;

③Third party service instability, interruptions, or terminations;

④Cyberattacks such as hacking, viruses, malware, and phishing;

⑤Hardware failures, system crashes, or unavoidable software defects.

  1. To ensure the long-term and stable operation of UGREEN NAS Products and Services, we may:

①Perform system checks, repairs, or maintenance;

②Update, upgrade, or optimize software;

③Replace, maintain, or upgrade hardware;

④Temporarily restrict certain features for security or performance reasons;

⑤Conduct data migration or backups while ensuring data security.

We will provide prior notice when feasible for any of the above circumstances and resume services as soon as possible.

  1. Cybersecurity Exercise caution with internet information or documents claiming to be related to financial or property transactions. Please maintain a high degree of vigilance and carefully verify the authenticity of any information or documents found on UGREEN NAS involving loans, investment and financing, and financial management, or any other information or documents that may involve financial transactions that request account passwords or require you to click a link. Unless otherwise expressly provided by applicable law, we assume no liability for any direct or indirect losses suffered due to the above information or documents, including without limitation lost profits, business reputation, data, or other tangible or intangible losses.
  2. Reservations of Legal Decisions This Agreement aims to ensure the legal operation of UGREEN NAS, compliance with applicable law, maintenance of public order and morals, and protection of legal rights of all users and third parties. We will make decisions or take action pursuant to law based on our understanding and capacity. However, please understand that our decisions or decision-making processes may differ from the views of judicial or administrative agencies. We recommend seeking professional legal advice or assistance from appropriate judicial or administrative agencies directly in the event of a legal dispute.
  3. Service Geographic Limitations and User Responsibilities. Unless expressly stated or agreed upon separately in writing, UGREEN NAS primarily serves those users in jurisdictions we have officially disclosed. We acknowledge that some users may try or continue to use UGREEN NAS in jurisdictions other than those officially disclosed due to the widespread use of the technology. In such cases, you shall clearly understand and acknowledge that such use is based on your sole judgment, and you assume all associated risks. You are liable for ensuring full compliance with local laws, rules, and regulations when using UGREEN NAS in jurisdictions other than those officially disclosed. You shall assume sole liability and all risks arising from your violations of local laws.
  4. We do not warrant the legality or appropriateness of UGREEN NAS in jurisdictions other than those officially disclosed unless expressly agreed or warranted otherwise. You acknowledge your use of UGREEN NAS in jurisdictions other than those disclosed officially is done so at your own risk, and you warrant that your use of UGREEN NAS shall comply with all applicable local laws, and you assume all risks and liability.
  5. Limitation of Liability To the fullest extent permitted by law, we will not assume liability for the following damages, regardless of the cause of such damages and regardless of whether such damages were foreseeable: indirect damages, consequential damages, punitive damages, specific damages, incidental damages, or any other form of indirect damages. For the avoidance of doubt, the above damages include without limitation: profit losses, data or information losses, business interruptions, damage to reputation or goodwill, loss of investments, and other expenses and forms of financial losses. The above limitations shall apply even if we are aware of the potential for such damages or have been expressly advised of the possibility of such damages. Except as otherwise required by law, our total liability to you or any third party shall not exceed the total fees (if any) paid to us by you during your use of UGREEN NAS under any circumstances, regardless of the cause or type of action.
  1.   Indemnification
    1. Indemnification Commitment You agree to assume all liability and indemnify UGREEN and its affiliates, including subsidiaries, parent companies, agents, managers, directors, employees, or consultants against any losses arising from your or any user of your account's breach of this Agreement, applicable laws, or other policies and regulations.
    2. Description of Indemnification The aforementioned losses and expenses include without limitation reasonable attorney's fees, investigation fees, lawsuit or arbitration costs, claim payments, fines, indemnification fees, and any other expenses resulting from such breaches.
    3. Indemnification Procedure: If UGREEN or its affiliates become the subject of a third party lawsuit, claim, or other legal proceeding resulting from your actions or those of a user of your account, UGREEN is entitled to seek indemnification for such to protect its interests. UGREEN also reserves the right to inform you of such lawsuits, claims, or legal proceedings and take legal action if you fail to respond promptly, which shall not be deemed as a waiver of your indemnification obligations.
  2.   Notices and Agreement Amendments
    1. Agreement Amendments and Updates:
  1. Reasons and Basis for Amendments: To maintain legal compliance, respond to technological advancements, and provide superior customer service, this Agreement is regularly reviewed and may be amended as necessary.
  2. Amendments as Part of the Agreement: All amendments, updates, or supplements shall be deemed integral parts of this Agreement once issued.
  3. Notice and Review of Amendments: We will publish the latest version of this Agreement on our cloud app and official website following any amendment. We may also use other appropriate methods, such as announcements and notifications in the cloud app, to ensure you are aware of any amendments. Additionally, you may access and review the latest Agreement terms on the UGREEN NAS client or our official website at any time.
  4. Recommendations on Accepting or Objecting to Amendments: your use of the UGREEN NAS app constitutes your acknowledgment and acceptance of the amended agreement. If you disagree with any part of the amendment, you should refrain from accessing UGREEN NAS services and consider discontinuing use.
    1. Notice Methods and Their Significance:
  1. Notice Means and Methods: We may send important messages and notices through various means, including without limitation: system notifications within UGREEN NAS, pop-ups on specific pages, application or website announcements, site messages, email, and text messages. We will select one or more notification methods based on the nature and importance of the message.
  2. Changes in Contact Information: To ensure effective receipt of notices, please promptly update your contact information, such as email address and phone number, in UGREEN NAS if it changes. You shall be solely liable for any consequences arising from the non-delivery or delayed delivery of any notices due to your failure to update your contact details.
  3. Significance of Notices: Notices may involve changes to your rights and obligations within UGREEN NAS. Therefore, please ensure your contact information is current and regularly check the above notices to fully understand your rights and interests.
  1.   Class Action and Class Arbitration Waiver
    1. And Independent Dispute Resolution To facilitate fair and prompt dispute resolution, both you and UGREEN agree that any disputes, claims, or controversies related to this Agreement, UGREEN products and services, or your relationship with UGREEN shall be resolved independently and not as a class action, class arbitration, or any other legal action initiated by another representative or group unless otherwise expressly provided by law.
    2. You and UGREEN each expressly waive your right to participate in a class action lawsuit or arbitration. Unless otherwise agreed in writing by both you and UGREEN, neither party may consolidate multiple claims or proceedings into any form of class action or class arbitration.
    3. You acknowledge that you have fully read, understood, and agreed to the class action and class arbitration waiver before entering into this agreement, and have independently considered the consequences of these terms.
  2.   Contact us
    1. Please contact us via the contact details below if you have any questions, comments, or suggestions about this agreement or our services.

(1) Contact us via "Help Center - Contact Us" within UGREEN NAS;

(2) We have designated a data protection officer, who can be contacted via email at: ugreennascss@gmail.com;

(3) Contact us by mail as follows:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1.   Governing Law and Dispute Resolution
    1. The effectiveness, execution, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China.
    2. Any dispute arising from or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration for arbitration.
  2.   Miscellaneous
    1. Should any term in this Agreement be deemed invalid due to a conflict with applicable law, it shall be interpreted and enforced in a manner as close as possible to the original purpose of this Agreement without violating such law, without affecting the remainder of the Agreement.
    2. The terms of this Agreement shall be interpreted and enforced to the maximum extent permitted by applicable law.
    3. Independent Entities You and UGREEN are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition granted to you, nor shall it constitute any agency, partnership, joint venture, or employment relationship between you and UGREEN.
    4. UGREEN has no access to the files and data stored by the user in the NAS device, and the user or the entity represented by the user is the legal responsible party (referred to as data processor in China and data controller in the EU) of these files and data. To transmit personal information, data related to national security or public safety (such as important data and core data), or trade secrets overseas, the user or the entity represented by the user shall take appropriate measures to ensure that the cross-border data transfer complies with the legal requirements for data transfer in both the exporting and importing countries or regions, and does not infringe upon the legitimate rights and interests of any third party.

Garantie des Produits NAS UGREEN

Cher client,

Nous vous remercions d'avoir choisi les produits matériels NAS UGREEN fournis par Ugreen Group Limited et ses filiales (ci-après dénommées "UGREEN" ou "Nous"). Nous offrons cette garantie afin d'assurer la qualité du produit et de définir les responsabilités des deux parties en matière de qualité des produits.

La présente garantie (ci-après dénommée la « Garantie ») s'applique à tous les produits NAS qui vous sont fournis par UGREEN. Le fait d'ouvrir l'emballage du produit et/ou de l'utiliser indique que vous acceptez et acceptez d'être lié par les termes de la présente Garantie. UGREEN se réserve le droit d'ajuster et/ou de modifier la garantie du produit à tout moment sans préavis à votre égard. N'utilisez pas le produit si vous n'acceptez pas les termes de la présente Garantie. Vous pouvez retourner le produit au distributeur chez lequel vous l'avez acheté pour demander un remboursement conformément à la politique de retour dudit distributeur.

 

  1. Définitions
    1. Produit : désigne les produits matériels NAS UGREEN (y compris les adaptateurs secteur et câbles réseau nécessaires à leur utilisation) inclus dans leur emballage d'origine tels qu'achetés auprès d'UGREEN ou de ses distributeurs ou revendeurs agréés, ainsi que les disques durs fournis par UGREEN.
    2. Client/Vous : désigne la personne physique ou morale originale ayant acheté les produits auprès d'UGREEN ou de ses distributeurs ou revendeurs agréés.
    3. Boutique en ligne : désigne toute boutique en ligne exploitée ou sous licence par UGREEN, ses distributeurs ou ses revendeurs.
    4. Logiciel : désigne le logiciel UGREEN NAS fourni avec le produit acheté, les logiciels que les clients téléchargent depuis notre site web, ou les logiciels préinstallés dans les produits par UGREEN, y compris toute mise à jour et upgrade logicielle.

 

  1. Services de Garantie
    1. Preuve pour les Services de Garantie

Veuillez conserver le numéro de série (SN) inclus avec le produit en lieu sûr, car il sert de justificatif d'achat pour les services de garantie.

  1. Date de Début de la Garantie
    1. Appareil Principal

Commence lors de la première activation de l'appareil et se termine le deuxième jour suivant l'expiration de la garantie du produit. Vous pouvez lier le logiciel d'exploitation de votre produit, vous inscrire en tant qu'administrateur et vérifier la date d'expiration de la garantie de votre produit à tout moment. La période de garantie commence à la date indiquée sur le reçu d'achat, la facture ou tout autre justificatif d'achat valide dans le cas où votre appareil ne peut pas être connecté à des réseaux externes. Vous devez présenter le reçu, la facture ou tout autre justificatif d'achat valide comme preuve d'achat.

  1. Adaptateur Secteur et Câbles Réseau

La période de garantie commence à la date indiquée sur le reçu d'achat, la facture ou tout autre justificatif d'achat.

  1. Disques Durs Fournis par UGREEN

Vous reconnaissez qu'UGREEN n'est pas un fabricant de disques durs et que les disques durs achetés auprès d'UGREEN sont fournis par des fabricants de disques durs tiers et sont soumis à la période de garantie fournie par le fabricant du disque dur.

 

  1. Période de Garantie et Services de Garantie

Si des dommages ne résultant pas d'un accident ou d'une négligence, tels que des défauts de matériau, de fabrication ou de conception, provoquent un dysfonctionnement du produit dans des conditions d'utilisation et de maintenance normales, nous vous fournirons les services suivants, à condition que vous nous fournissiez toutes les informations nécessaires pendant la période de garantie :

  1. Réparations Pendant la Période de Garantie

Vous pouvez contacter les services après-vente d'UGREEN pour des réparations gratuites en cas de dysfonctionnements de performance non imputables à une cause humaine pendant la période de garantie. Les périodes de garantie des produits sont les suivantes :

Catégorie de Garantie

Modèle

Durée de Garantie

 

Appareil Principal

Série DH / Série DX

2 Ans

Série DXP

（ex. DXP2800/4800/4800Plus/DXP480TPlus）

2 Ans

Série DXP6800 / Série DXP8800

3 Ans

Adaptateur secteur

1 an

Câble réseau

1 an

Disque dur

Soumis à la période de garantie fournie par le fabricant du disque dur

 

  1. La période de garantie des produits remplacés sera recalculée à partir de la date de remplacement. La période de garantie suite à une réparation ou un remplacement de pièces suivra la période de garantie restante de l'appareil entier. Si d'autres plateformes en ligne ou les lois de votre localité stipulent des dispositions différentes, les règles de la plateforme en ligne auprès de laquelle vous avez acheté le produit ou les lois de votre localité prévaudront.
  1. Instructions de retour et d'échange
    1. Veuillez vérifier si les éléments suivants ne sont pas manquants avant tout retour ou échange afin de faciliter le processus. Nous pourrions ne pas être en mesure de vous fournir des services après-vente si des éléments manquent.

 

Appareil principal et accessoires complets

Emballage et apparence intacts

Reçu (non marqué)

Cadeaux (le cas échéant)

Carte de garantie

Retourné

√

√

√

√

√

Échanges

√

√

√

 

√
  1. Les produits doivent être retournés à l'adresse désignée par UGREEN dans le même état que lors de la réception, avec les frais d'expédition prépayés par vos soins et dans un emballage suffisant pour protéger le produit à l'intérieur de la boîte.
  1. En aucun cas, toute garantie implicite ne peut excéder la période de garantie spécifiée dans la présente garantie. Cette restriction peut ne pas s'appliquer à vous si le pays ou la juridiction dont vous dépendez ne permet pas de limitations sur la durée des garanties. Aucun vendeur UGREEN ou autre individu n'est autorisé à offrir une garantie au nom d'UGREEN, autre que celle fournie dans la présente garantie.
  1. Directives de réparation
    1. Veuillez sauvegarder tous les paramètres et configurations du produit en tant qu'administrateur via votre compte UGREEN NAS avant d'envoyer les produits pour réparation ou retour (plus précisément, les paramètres liés aux configurations des permissions, aux paramètres de temps et de langue, aux paramètres de notification, aux paramètres réseau, et aux paramètres de restauration du système pour chaque utilisateur de l'appareil). Vous pourrez restaurer les paramètres précédents après avoir reçu le produit NAS réparé ou échangé. Vous assumerez l'entière responsabilité de tout échec de restauration de vos paramètres précédents si vous ne sauvegardez pas vos données avant de retourner le produit.

Chemin d'opération de sauvegarde : Panneau de configuration - Mise à jour et restauration - Sauvegarde et restauration de configuration - Sauvegarde en cloud.

  1. Avant d'envoyer le produit pour réparation ou retour, veuillez vous assurer de sauvegarder toutes vos données personnelles et de supprimer toutes les données et informations personnelles stockées sur le produit. UGREEN peut supprimer toutes les informations ou données du produit lors de l'exécution des services de garantie pour protéger votre vie privée pendant les réparations, et ne pourra être tenu responsable de toute donnée personnelle endommagée ou perdue pendant le processus de réparation.
    1. Vous devez uniquement renvoyer l'appareil défectueux pour réparation (une confirmation préalable de notre part est requise) et n'avez pas besoin de retourner les pièces qui n'étaient pas préinstallées. UGREEN ne pourra être tenu responsable de la perte de toute pièce non préinstallée incluse.
    2. Le centre de service client d'UGREEN vous informera de tout frais de réparation dû pour les produits ne répondant pas aux conditions de garantie, et nous vous fournirons les services de réparation après avoir obtenu votre consentement.
  2. Informations requises pour la garantie

Veuillez remplir soigneusement les informations requises pour la garantie afin de protéger vos droits.

Informations de garantie : Nom d'utilisateur, adresse, numéro de téléphone, nom du produit, spécification, modèle, numéro de série (SN), période de garantie, et historiques de réparation.

  1. Comment obtenir les services de garantie

Vous pouvez contacter directement UGREEN par les méthodes suivantes :

  1. Contactez directement le service client en ligne si vous avez acheté le produit via notre boutique en ligne.
  2. Numéros de contact et heures d'ouverture :

(États-Unis) +1-888-820-8830           Lun-Ven 9h00-17h00 PST 

(DE) Local : 0800-181-0127       Lun-Ven 9h00-17h00 

(UE) +49-800-181-0127          Lun-Ven 9h00-17h00

   (Chine continentale) 0755-21044617  Lun-Sam 9h00-12h00, 13h30-22h00

  1. Site Web officiel :www.ugreen.com
  2. Email: nas-support@ugreen.com

 

  1. Clause de non-responsabilité de garantie

Les deux parties conviennent qu'UGREEN se réserve le droit de refuser les demandes de garantie ou toute autre réclamation découlant de l'une des circonstances suivantes, et ne pourra être tenu responsable pour celles-ci :

  1. La période de garantie du produit est expirée.
  2. Identification du produit altérée, déchirée ou endommagée (telle que le numéro de série ou le modèle).
  3. Dommages d'origine humaine, intentionnels ou dus à une négligence, y compris, sans limitation, les dommages causés par une utilisation dans des environnements inappropriés ou le non-respect des instructions.
  4. Décoloration normale et usure lors de l'utilisation du produit (telle que l'usure naturelle du boîtier et des connecteurs, vieillissement, et saleté ou blocages causés par l'accumulation de poussière).
  5. Modification non autorisée de l'état d'origine.
  6. Tout dysfonctionnement ou dommage résultant de révisions, modifications ou démontages effectués par un organisme ou un individu non autorisé par UGREEN.
  7. Tout dysfonctionnement ou dommage dû à des événements de force majeure (incluant les catastrophes naturelles telles que les incendies, les tremblements de terre, et les inondations), des surtensions, ou une maintenance inappropriée.
  8. Signes évidents de dommages négligents ou accidentels, tels que les dommages causés par l'utilisation du produit (incluant tous ses composants, comme la carte mère) à des fins de tests spéciaux, et les dommages aux ports ou slots causés par une connexion et déconnexion incorrecte prolongée.
  9. Stockage inapproprié, tel que des défaillances de performances causées par une exposition prolongée du produit à des températures anormales, à l'humidité, à une altitude excessive ou à des substances corrosives.
  10. Vous êtes tenu de sauvegarder régulièrement vos données car la présente garantie ne couvre aucune perte de données du produit, quelle qu'en soit la raison, la récupération des données perdues, ou la récupération des données à partir de produits en stockage. Cela inclut, sans s'y limiter, les circonstances suivantes :
    1. Perte ou corruption de données due à des interruptions ou retards du réseau.
    2. Perte ou corruption de données due à l'utilisation de logiciels non licenciés, non standard ou non publics.
    3. Pertes financières dues à une perte ou corruption de données causée par des virus, des attaques de pirates ou d'autres actes malveillants.
  11. Utilisation d'une manière qui porte atteinte aux droits de propriété intellectuelle (y compris, sans limitation, les brevets, les marques et les droits d'auteur) d'UGREEN ou de tout tiers.

Veuillez noter qu'UGREEN inspectera et vérifiera les produits dans chacune des circonstances ci-dessus et pourra refuser de fournir des services de garantie pour les produits, y compris, sans limitation, les réparations de produits, l'assistance technique et le remplacement de produits en raison de ces circonstances. Les produits rejetés dans les conditions ci-dessus seront renvoyés aux clients à leurs frais.

 

  1. Limitation de responsabilité
    1. Les termes de la présente garantie remplacent et excluent expressément toutes les autres obligations de garantie. Vous comprenez et acceptez que, dans la mesure maximale permise par la loi, UGREEN ne sera pas tenu de assumer aucun frais ou de payer une indemnisation pour des accidents ou des dommages ou réclamations indirects, spécifiques, punitifs, accessoires, ou autres formes (y compris, sans limitation, toute perte de données et d'informations, réduction de revenus ou de bénéfices, perte d'opportunités commerciales, diminution de la réputation commerciale et frais d'achat supplémentaires encourus pour toute raison) découlant de ou en relation avec l'utilisation ou la défaillance d'utilisation des produits fournis dans le cadre de cette garantie ou de tout document et logiciel accompagnant ces produits. Dans le cas où UGREEN serait tenu d'indemniser un client, le montant total de l'indemnisation ne dépassera pas le prix d'achat (hors taxes) payé par le client et reçu par UGREEN indiqué sur le reçu d'achat des produits.
    2. Force majeure : UGREEN ne sera pas responsable des retards ou des manquements à l'exécution de la présente garantie dus à toute raison ou circonstance échappant à son contrôle raisonnable (y compris, sans limitation, l'action ou l'inaction du client), et un tel manquement ne sera pas considéré comme une violation de la présente garantie.
    3. Cette garantie ne limite pas les droits légaux supplémentaires spécifiques que vous pourriez avoir dans différents pays. Cette garantie n'affecte pas les droits légaux spécifiques auxquels vous avez droit. Les termes ici peuvent ne pas s'appliquer aux clients dans les régions où les clauses de non-responsabilité sont limitées ou non applicables.
    4. Veuillez noter qu'UGREEN peut ne pas fournir de support de garantie dans chaque pays/région, et peut refuser le support de garantie s'il n'est pas demandé dans le pays/région où vous avez initialement acheté le produit. Le pays/région où le produit a été acheté est soumis aux registres internes d'UGREEN.

 

  1. Restrictions à l'exportation
  1. Vous reconnaissez et acceptez de vous conformer à toutes les lois applicables lors de l'utilisation des produits et services UGREEN, y compris les lois, réglementations, règles et politiques de contrôle des exportations et des sanctions applicables dans votre pays ou région ou le pays ou région cible où vous tentez d'utiliser les produits ou services UGREEN, y compris les Règlementations américaines de contrôle des exportations et les sanctions imposées par le Bureau du contrôle des avoirs étrangers du Département du Trésor des États-Unis ou de l'Union européenne, et d'autres embargos nationaux ou internationaux applicables.
  2. Vous vous engagez à ne pas exporter, réexporter ou transmettre les produits ou services UGREEN directement ou indirectement à aucun pays, entité ou individu soumis à des contrôles à l'exportation ou sanctions applicables. De plus, vous vous engagez à ne pas utiliser les produits ou services UGREEN pour des activités impliquant des armes de destruction massive, des missiles, des armes chimiques ou biologiques, ou d'autres technologies restreintes.
  3. Vous assumerez l'entière responsabilité et les risques, y compris, sans limitation, des poursuites judiciaires, des amendes ou des pénalités, résultant de votre non-conformité aux engagements de la présente garantie, y compris, sans limitation, ceux liés aux contrôles à l'exportation et aux lois de conformité. UGREEN ne pourra être tenu responsable d'une telle non-conformité en aucune circonstance.
  4. Nous pouvons mettre à jour périodiquement cette section en raison de la nature dynamique des lois mondiales sur le contrôle des exportations et les sanctions. Nous recommandons de consulter régulièrement cette garantie pour vous assurer que vos actions sont toujours conformes aux dernières exigences.

 

  1. Divers
  1. Non-cession : Sans le consentement écrit préalable d'UGREEN, vous ne devez pas céder directement aucun droit en vertu de la présente Garantie par des moyens juridiques ou autres.
  2. Droit applicable : La validité, l'exécution, l'interprétation, la performance et le règlement des différends de cette Garantie seront régis par les lois de la République populaire de Chine continentale.
  3. Règlement des différends : Tout différend découlant de ou en relation avec cette Garantie sera soumis au Cour d'arbitrage international de Shenzhen pour arbitrage, et les résultats de l'arbitrage seront définitifs et contraignants pour les deux parties.
  4. Renonciation à l'action collective et à l'arbitrage collectif
    1. et Règlement indépendant des différends. Pour faciliter un règlement équitable et rapide des différends, vous et UGREEN convenez que tout différend, réclamation ou controverse lié à cette Garantie, aux produits et services d'UGREEN, ou à votre relation avec UGREEN sera résolu indépendamment et non par une action collective, un arbitrage collectif, ou toute autre action judiciaire ou arbitrage initié par un autre représentant ou groupe, sauf disposition expresse contraire de la loi.
    2. Vous et UGREEN renoncez expressément chacun à votre droit de participer à toute action collective ou arbitrage. À moins d'accord contraire écrit entre vous et UGREEN, aucune partie ne peut consolider plusieurs réclamations ou participer à toute forme d'action collective ou d'arbitrage collectif.
  5. Frais d'avocat : En plus de tout autre recours auquel il a droit, la Partie qui obtient gain de cause dans tout arbitrage, médiation, ou autre action judiciaire ou exécution de droits et recours en vertu de cette Garantie a droit au remboursement des frais d'arbitrage et des honoraires raisonnables d'avocat.
  6. Toute partie ou terme de cette Garantie jugé invalide, nul ou inapplicable, ou toute partie ou terme dont l'application est jugée invalide, nulle ou inapplicable pour des individus spécifiques ou dans certaines circonstances, n'affectera pas l'effet juridique ou l'applicabilité de cette Garantie ou de toute autre partie ou terme de cette Garantie. Dans de telles circonstances, l'applicabilité du reste des parties ou termes de cette Garantie sera considérée comme indépendante et valide.
  7. Cette Garantie prévaudra en cas de conflit entre cette Garantie et toute condition ou terme sous tout autre accord entre les Parties pour ce produit, sauf si les termes des autres accords remplacent expressément cette Garantie.

 

Vous reconnaissez avoir lu, compris et accepté les termes de cette Garantie avant de l'accepter, et avoir considéré indépendamment les conséquences de ces termes.

Politique de confidentialité UGREEN NAS

 

Date d'entrée en vigueur initiale :17/05/2024

Dernière mise à jour : 05/12/2025

Bienvenue sur UGREEN NAS ! Créez votre compte unifié global ! UGREEN (ci-après « Nous ») vous remercie de la confiance que vous nous témoignez en nous communiquant vos données personnelles. Nous nous engageons à protéger la confidentialité de vos données et à respecter pleinement les exigences légales en la matière. C’est pourquoi nous avons élaboré la présente Politique de confidentialité UGREEN NAS (ci-après « la Politique ») afin de vous expliquer comment nous collectons, utilisons, partageons, sécurisons et stockons vos informations personnelles, et comment vous pouvez gérer efficacement vos données lors de l’utilisation de nos produits et services pour prendre des décisions plus éclairées. Le responsable du traitement de vos données personnelles est UGREEN (AMERICA UGREEN LIMITED, UGREEN GROUP LIMITED, HONG KONG UGREEN LIMITED, UGREEN GROUP (SINGAPORE) PTE. LTD., UGREEN GROUP GMBH).

 

La présente politique s'applique à UGREEN NAS et aux applications que nous fournissons pour une utilisation avec UGREEN NAS, y compris les applications mobiles, les applications de bureau, les applications TV et les applications WeChat.

 

Cette politique décrit comment Ugreen collecte, utilise, partage, sécurise, protège et stocke vos informations personnelles afin de gérer efficacement vos données et de vous permettre de prendre des décisions plus éclairées lors de l'utilisation de notre NAS et de son application.

 

L’utilisation des informations collectées via nos produits est limitée à la fourniture du service pour lequel nos clients ont fait appel à Ugreen NAS. Notre site web dispose d’une politique de confidentialité distincte. Pour la consulter, cliquez ici.

 

Nous vous invitons à lire attentivement la présente politique, en portant une attention particulière aux passages en gras, et à confirmer votre compréhension et votre accord complets avant d'utiliser nos produits ou services.

 

En complément de la présente Politique, nous pouvons également utiliser des notifications en temps réel (telles que des fenêtres contextuelles et des alertes de page) et des mises à jour de fonctionnalités pour expliquer les objectifs, l'étendue et l'utilisation des informations collectées. Ces notifications et mises à jour en temps réel font partie intégrante de la présente Politique et ont la même valeur juridique. Nous nous efforçons de définir tous les termes utilisés dans la présente Politique de manière claire et accessible afin d'en faciliter la compréhension. Pour toute question, remarque ou suggestion concernant la présente Politique, veuillez nous contacter en utilisant les coordonnées fournies à la fin de la section 10.

 

En acceptant cette Politique, vous reconnaissez les fonctionnalités d'UGREEN NAS et consentez à la collecte des données personnelles nécessaires à leur fonctionnement. Nous traiterons ces informations pour les fonctionnalités ou services que vous sélectionnez, ou conformément à la loi, lors de l'activation ou de l'utilisation d'UGREEN NAS. Outre les données essentielles au fonctionnement et aux services de base d'UGREEN NAS, et les informations exigées par la loi, vous pouvez vous opposer à tout traitement de données supplémentaire. Veuillez noter toutefois que cela pourrait limiter l'accès à certaines fonctionnalités ou certains services.

 

Cette politique vous aidera à comprendre :

1.Champ d'application

2.Comment nous recueillons et utilisons vos renseignements personnels

3.Utilisation des cookies et autres technologies similaires

4.Comment nous stockons et protégeons vos données personnelles

5.Comment nous partageons, cédons et divulguons vos renseignements personnels

6.Comment exercer votre droit de gérer vos informations personnelles

7.Comment nous traitons les données personnelles des mineurs

8.Comment vos informations personnelles sont transférées à l'échelle mondiale

9.Mises à jour des politiques

10.Contactez-nous

Appendice

11.Annexe relative à l'Espace économique européen (EEE), au Royaume-Uni et à la Suisse

12.Annexe pour Singapour

13.Annexe pour le Japon

14.Annexe pour la Californie

15. Annexe concernant le Tennessee, la Virginie, le Colorado, le Connecticut, l'Utah, l'Oregon, le Texas, le Montana, le Nevada, le Delaware, l'Iowa, le Nebraska, le New Hampshire et le New Jersey

16.Annexe pour la République de Corée

 

1.Champ d'application

Aux fins du présent accord, « UGREEN NAS » désigne les produits et services accessibles et utilisés via le Client UGREEN, les sites web, le kit de développement logiciel (SDK) UGREEN pour les sites web ou applications tiers, les interfaces de programmation (API), les mini-programmes, ainsi que tout nouveau produit ou service résultant des avancées technologiques (collectivement, « UGREEN NAS »). Les fonctionnalités peuvent varier d'une version d'UGREEN NAS à l'autre. Nous collectons et traitons vos données personnelles conformément à la présente Politique, sauf indication contraire dans les politiques spécifiques d'autres versions d'UGREEN NAS. Le cas échéant, ces politiques s'appliquent également aux autres versions d'UGREEN NAS. En cas de conflit entre la présente Politique et celles des autres versions d'UGREEN NAS, ces dernières prévalent. Veuillez noter que certains parcours de recherche et opérations peuvent différer selon les versions d'UGREEN NAS et doivent être considérés dans le contexte de l'utilisation réelle.

À l'exception des activités pour lesquelles les informations seraient collectées et utilisées conformément à la présente politique, celle-ci ne couvre pas les services de tiers, et il incombe à ces tiers de décrire comment ils collectent et utilisent vos informations personnelles.

 

2.Comment nous recueillons et utilisons vos renseignements personnels

Nous collectons et utilisons les informations personnelles que vous nous fournissez activement, celles générées lors de votre utilisation d'UGREEN NAS, ou celles obtenues de tiers avec votre consentement. Ceci afin de vous permettre d'utiliser UGREEN NAS de manière optimale, de communiquer avec vous et d'améliorer ou d'optimiser nos produits et services. L'évolution de nos offres peut nous amener à modifier nos produits et services. Si nous devions utiliser vos informations à des fins non couvertes par la présente Politique, ou utiliser des informations collectées à des fins spécifiques à d'autres fins, nous vous en informerions et solliciterions votre consentement, sauf en cas de fondement juridique justifiant le traitement de vos données sans consentement.Liste de contrôle de collecte de renseignements personnels UGREEN NAS pour un aperçu des données personnelles que nous recueillons.

2.1.Contextes de la collecte de données personnelles

(1)Inscription et connexion

Pendant toute la durée d'utilisation de votre NAS, UGREEN n'a aucun accès à vos photos, documents, vidéos, etc. stockés sur votre NAS. Vos données ne sont accessibles qu'à vous et à vos amis qui acceptent le partage. Vous pouvez vous connecter avec votre compte local (en dehors du site web officiel d'UGREEN Cloud). Ce compte local comprend un compte administrateur et un compte non administrateur. Si vous utilisez un compte local, toutes les données sont stockées localement sur votre NAS et votre téléphone (ou ordinateur). UGREEN ne collecte aucune donnée personnelle vous concernant. Vous pouvez également vous connecter à UGREEN NAS via un compte local ; dans ce cas, aucune information personnelle ne sera collectée. Nous collecterons et traiterons vos données personnelles conformément à la présente politique si la loi l'exige.

Si vous avez des difficultés à retrouver vos identifiants de connexion UGREEN NAS, vous pouvez utiliser la fonction de récupération de mot de passe. Pour une sécurité renforcée de votre compte, nous pouvons vous demander une vérification d'identité par l'une des quatre méthodes suivantes : les informations de votre compte cloud UGREEN, les informations de votre appareil, votre compte local et son mot de passe, ou les informations du compte de la personne qui partage l'appareil.

Pour renforcer la sécurité de votre compte, vous pouvez activer l'authentification à deux facteurs. En activant cette fonction, vous pouvez configurer une adresse e-mail de vérification d'urgence comme méthode de connexion alternative pour recevoir les codes de vérification et vous connecter à votre NAS UGREEN si vous perdez l'accès à votre appareil mobile ou si vous oubliez votre mot de passe. Cette adresse e-mail sera chiffrée et stockée localement sur votre NAS. Vous pouvez vous rendre surParamètres du compte>Sécurité>Authentification à deux facteurspour désactiver cette fonctionnalité.

Lorsque vous vous connectez à UGREEN NAS via l'application, accédez à la page d'accueil et scannez le code QR pour vous connecter au client TV/PC ou identifier votre NAS, nous utilisons les données des capteurs de votre appareil mobile (capteur d'orientation, capteur de rotation (accéléromètre, magnétomètre et gyroscope) et capteur de luminosité) afin d'ajuster automatiquement l'orientation et la luminosité de l'interface de scan, améliorant ainsi le confort et la précision de la procédure. Veuillez noter que les données des capteurs de votre appareil ne contiennent aucune information personnelle et ne peuvent être combinées à d'autres informations pour vous identifier.

(2)Compte cloud UGREEN

Lorsque vous êtes connecté avec un compte local, si vous devez utiliser le service UGREENlink, la sauvegarde et la restauration de la configuration ou la fonction d'alerte SMS pour les informations importantes concernant votre périphérique NAS, vous devez lier et utiliser un compte cloud UGREEN pour vous enregistrer et vous connecter.Vous devez maintenant fournir votre numéro de téléphone.(pour les utilisateurs de Chine continentale) oue-mail (pour les utilisateurs d'autres pays ou régions) afin de recevoir un code de vérification pour la vérification d'identité et la définition du mot de passe, ainsi queinformations d'identification supplémentaires (telles qu'une photo de profil et un pseudonyme)Cela nous permet de vous accompagner lors de votre inscription, de compléter les informations de votre compte, d'en assurer la sécurité et de faciliter sa récupération. Nous pouvons associer les informations de base que vous fournissez à votre NAS UGREEN et vous envoyer des notifications importantes par SMS ou e-mail. L'inscription ou la connexion à votre NAS UGREEN est conditionnée par ces informations.

(3)Dispositif de liaison

Pour lier et gérer correctement votre périphérique NAS UGREEN, nous devons collecter les informations suivantes relatives à votre compte cloud UGREEN lors de la liaison et de la gestion du périphérique :Modèle du périphérique NAS UGREEN, version du système, numéro de série (SN), adresse MAC, adresse IP, identifiant UGREENlink (si la fonction UGREENlink est activée), nom personnalisé du périphérique, état de connectivité (en ligne/hors ligne/en veille), rôle de l'utilisateur (propriétaire/partageur) et date d'expiration de la garantie (visible uniquement par les administrateurs).La collecte de ces informations vous permet de lier votre appareil, de l'identifier et de l'associer à votre compte. Vous pouvez ainsi consulter et gérer les appareils liés à votre compte, suivre leur état en temps réel et vous assurer que les droits de gestion sont correctement attribués. Pour les administrateurs d'appareils, nous recueillons également la date d'expiration de la garantie afin d'envoyer des rappels et la version du système à des fins d'analyse statistique, permettant ainsi d'optimiser les produits.

(4)Historique de connexion et gestion des appareils de confiance

①Pour protéger votre compte contre les accès non autorisés, identifier et traiter rapidement les activités anormales et vous prémunir contre les menaces de sécurité, nous collectons les informations suivantes relatives à votre compte cloud UGREEN et à votre historique de connexion lorsque vous accédez à UGREEN NAS :

1)Heure de connexion: Enregistrement précis des heures de connexion, à la seconde près ;

2)Compte rendu d'opération: Documenter vos connexions à votre compte et les actions de déliaison ;

3)Informations sur l'emplacement: Déterminer votre ville de connexion en collectant et en identifiant votre adresse IP ;

4)Adresse IP: Utilisé pour localiser précisément le réseau de connexion (à la ville près) ;

5)Type de système d'exploitation: Identification du système d'exploitation utilisé lors de la connexion, tel que iOS, Android, macOS, Windows ;

6) Méthode d'accès: Déterminer si l'accès à UGREEN NAS se fait via le site web ou d'autres clients.

②Nous autorisons la configuration d'« appareils de confiance » pour contourner la vérification répétée et ainsi faciliter et sécuriser la connexion sur ces appareils. Cette fonctionnalité simplifie le processus de connexion tout en préservant la sécurité et la facilité d'utilisation.

1) Collecte des informations de connexionAfin d'améliorer la sécurité des comptes, nous enregistrons lesmodèle et nom de l'appareil, emplacement de connexion (identifié par adresse IP, précis à la ville)et votredernière connexionCela nous permet d'identifier rapidement les activités de connexion non autorisées et de prendre les mesures de sécurité nécessaires.

2)Gestion des utilisateursVous pouvez consulter votrehistorique de connexionetliste des appareils de confianceVous êtes en droit de supprimer tout appareil suspect. Si vous détectez une activité inhabituelle, nous vous conseillons de modifier votre mot de passe et de supprimer les appareils suspects afin de garantir la sécurité de votre compte.

Objectifs de la collecte d'informations sur les appareils de confiance :

1)Renforcer la sécurité des comptesEn surveillant l'historique de connexion, nous détectons et empêchons efficacement les accès non autorisés, garantissant ainsi la sécurité de votre compte. Nous pouvons intervenir rapidement, notamment en vous informant et en prenant des précautions supplémentaires, dès que notre système détecte une tentative de connexion inhabituelle ou une menace pour la sécurité.

2)Gérer les appareils de confianceVous avez le droit de gérer vos appareils de confiance, de minimiser la vérification sur les appareils fréquemment utilisés et de supprimer facilement de notre système tout appareil suspect ou obsolète.

(5)Ticket d'assistance technique(pour les utilisateurs situés en dehors de la Chine continentale)

La fonction « Ticket » est disponible pour obtenir une assistance technique à tout moment lors de l’utilisation d’UGREEN NAS. Afin de vous fournir une assistance optimale, nous pouvons collecter et utiliser les informations suivantes.

Pour soumettre un ticket, veuillez indiquer le numéro de série (SN) de votre NAS UGREEN, votre pays/région et une description du problème. Afin de faciliter le dépannage, vous pouvez également fournir des informations complémentaires telles que le type de client, le mode de connexion au NAS (via réseau local ou Internet), la catégorie du problème et le module fonctionnel. Lors de la soumission du ticket, votre pseudonyme et votre compte cloud UGREEN seront automatiquement associés. Ces informations nous permettent de mieux comprendre votre utilisation du produit et ainsi de vous proposer une assistance technique et des solutions personnalisées. Notre objectif principal en collectant ces données est d'aider les utilisateurs à identifier les problèmes techniques, à les contacter et à leur apporter des solutions efficaces. Nous garantissons que ces informations sont utilisées exclusivement pour résoudre vos problèmes techniques liés à nos produits et services.

(6)Recherche de périphériques LAN via find.ugnas.com

Lorsque vous utilisez le service WebFind sur find.ugnas.com pour rechercher et activer des périphériques LAN sur le même réseau local, nous collectons des données spécifiques à chaque périphérique, notamment :Nom du périphérique, adresse IP, adresse MAC, numéro de série (SN) du périphérique NAS UGREEN, version du système d'exploitation, état du périphérique (état d'initialisation, en ligne/hors ligne) et état du Wake-on-LAN (WOL).Ces données permettent une identification précise et efficace des périphériques du réseau local pour votre commodité.

(7)Services UGREENlink

L'accès aux services UGREENlink nécessite une première connexion à votre compte cloud UGREEN. Une fois connecté, vous pouvez activer la fonctionnalité UGREENlink pour une connexion rapide et à distance à votre périphérique NAS UGREEN. Pour fournir cette fonctionnalité, nous collecterons certaines informations.Identifiant UGREENlink, numéro de série (SN) du périphérique NAS UGREEN, adresse IP et port de routage UGREENlinkCes informations sont essentielles pour établir une connexion sécurisée et optimiser votre expérience utilisateur. Les numéros de série garantissent une liaison précise et sécurisée avec votre compte cloud UGREEN, vous permettant ainsi d'accéder aux services UGREENlink. Lorsque vous utilisez les fonctionnalités UGREENlink, nous collectons votre adresse IP et les informations relatives à votre port de routage afin de faciliter la connexion à distance à votre appareil et vous permettre d'accéder à votre NAS UGREEN et de le gérer à distance. De plus, votre nom de domaine UGREENlink ou DDNS sera transmis à une autorité de certification tierce, Let's Encrypt ou ZEROSSL, afin de générer un certificat SSL et de garantir la sécurité de la connexion à votre cloud Ugreen via HTTPS. Pour plus d'informations sur l'utilisation de vos données par Let's Encrypt et ZEROSSL, veuillez consulter leurs politiques de confidentialité respectives.Let's Encrypt et ZEROSL.Veuillez noter que ces informations sont collectées uniquement pour les fonctionnalités d'UGREENlink. Si vous choisissez de ne pas utiliser ces fonctionnalités, nous ne collecterons ni n'utiliserons ces informations aux fins susmentionnées.

(8)Déverrouillage biométrique pour coffres-forts NAS UGREEN

Une fois le déverrouillage biométrique activé (y compris l'authentification par reconnaissance faciale et empreinte digitale sur les modèles compatibles), UGREEN utilise les API du système d'exploitation (iOS, Android, etc.) de votre appareil (téléphone mobile, par exemple) pour obtenir des résultats d'authentification anonymes (« Réussi » ou « Échec ») permettant de déverrouiller vos coffres-forts NAS UGREEN. Ces résultats ne sont pas conservés. Ils servent uniquement à lire le jeton d'accès stocké localement sur votre appareil (téléphone mobile, par exemple) et ne sont associés à aucune autre information personnelle. Toutes les données biométriques (empreintes digitales et données faciales, par exemple) sont collectées, stockées et comparées au sein de l'environnement local sécurisé de votre appareil (téléphone mobile, par exemple) par son système d'exploitation. UGREEN n'accède, ne stocke ni ne transmet aucune information biométrique brute.

Vous pouvez désactiver le déverrouillage biométrique dans l'application cliente et opter pour l'authentification par mot de passe. Vous pouvez également désactiver définitivement le déverrouillage biométrique dans les paramètres système de votre appareil. La désactivation du déverrouillage biométrique n'affecte pas les fonctionnalités principales des coffres-forts NAS UGREEN sur votre appareil.

(9)Album bébé

Pour créer un album de bébé dans la Galerie, vous devez entrer dans lesurnom du bébé, date de naissanceVous pouvez également indiquer d'autres détails (date et heure de naissance, sexe, groupe sanguin, taille et poids). Le surnom sert à nommer le bébé dans l'album, tandis que la date de naissance permet de classer et d'afficher ses photos par âge. Ces informations seront uniquement visibles dans l'album de bébé.

(10)Assistance technique

Lorsque vous sollicitez l'assistance de notre équipe de support technique (par exemple, le service client en ligne pour les utilisateurs situés en Chine continentale et par e-mail pour les utilisateurs situés en dehors de la Chine continentale), nous pouvons collecter les informations suivantes :

①Informations relatives à votre compte et à vos coordonnées, telles que votre compte cloud UGREEN ou d'autres moyens de contact que vous fournissez (par exemple, votre adresse e-mail).

②Informations et journaux du périphérique, y compris le numéro de série (SN) du périphérique NAS UGREEN, le modèle du produit et le numéro de version du système, la méthode de connexion NAS, l'adresse IP, les journaux d'exploitation (détaillant les activités du système, les journaux de service, les journaux d'erreurs et les journaux des opérations initiées par l'utilisateur telles que les pages visitées, les comportements de clic, l'utilisation des fonctionnalités, la durée de la session et la fréquence d'opération), et les informations client (y compris le type et la version du système d'exploitation et les informations sur la version du logiciel)..

③Fichiers personnels sur les périphériques NAS UGREENNotre équipe d'assistance technique ne pourra accéder à vos fichiers personnels stockés sur les périphériques NAS UGREEN qu'avec votre autorisation explicite et après avoir accordé les permissions appropriées :

Ces informations sont collectées pour les raisons suivantesobjectifs:

①Services d'assistance technique efficaces : en collectant les informations relatives à votre appareil, nous pouvons identifier et résoudre rapidement les problèmes, vous fournissant ainsi une assistance technique précise.

②Autorisations utilisateur spécifiques : Dans un premier temps, notre équipe d’assistance technique vous demandera des autorisations générales d’accès aux informations de votre appareil. Cela garantit que notre accès à votre appareil est limité à ce qui est strictement nécessaire.

③Diagnostic complet : Pour les problèmes techniques complexes, des autorisations supplémentaires peuvent être requises avec votre accord. Cela implique la création et la mise à disposition d’un compte administrateur pour l’équipe de support technique. L’accès aux fichiers personnels n’est autorisé que dans ces circonstances spécifiques.

(11)Enquête sur l'expérience utilisateur (à l'exclusion des utilisateurs de Chine continentale)

UGREEN peut vous inviter à participer à des enquêtes sur l'expérience utilisateur afin d'optimiser en permanence nos produits et services, dans le but d'offrir une expérience utilisateur plus personnalisée.

①Collecte d'adresses électroniquesNous collectons vosadresse e-mailNous distribuons des questionnaires afin de mieux comprendre votre expérience et vos commentaires concernant UGREEN NAS. Votre participation est volontaire et vous êtes libre de fournir ou non ces informations.

②Répartition des enquêtesSi vous acceptez de participer, nous pourrons vous envoyer des sondages à l'adresse électronique que vous nous avez fournie. et Compte cloud UGREEN. Ces enquêtes nous aident à recueillir vos impressions, vos préférences et vos suggestions concernant les produits UGREEN, afin d'améliorer et d'optimiser nos produits.

③Informations marketing:Outre les enquêtes, nous pouvons égalementutilisez votreNous utilisons votre compte UGREEN Cloud pour vous envoyer des communications marketing par e-mail. Cependant, nous ne vous les enverrons qu'après avoir obtenu votre consentement explicite.

Votre consentement préalable sera requis avant toute enquête de satisfaction ou tout envoi d'informations marketing par courriel. Nous garantissons qu'aucun sondage ni document marketing ne vous sera envoyé sans votre accord explicite.

(12)Services indépendants et tiers

UGREEN NAS contient des informations et des liens que nous avons obtenus légalement, ainsi que d'autres services indépendants pour lesquels nous sommes autorisés à travailler. Ces services peuvent être présentés comme des fonctionnalités distinctes au sein d'UGREEN NAS (par exemple, le Centre d'applications UGREEN NAS). UGREEN NAS peut également intégrer des contenus tiers ou inclure des liens vers ceux-ci. Nous nous réservons le droit d'ajouter, de réduire ou de modifier à tout moment le contenu, la présentation et certaines sections des services indépendants afin d'enrichir notre offre de services ou d'optimiser l'expérience utilisateur. Bien que nous informions les utilisateurs de ces modifications à l'avance, certaines d'entre elles peuvent être mises en œuvre immédiatement dans certaines circonstances.

Vous pouvez activer et utiliser les services et fonctionnalités indépendants mentionnés ci-dessus via UGREEN NAS. L'utilisation de certains services ou fonctionnalités indépendants peut nécessiter la conclusion d'accords supplémentaires ou l'acceptation de conditions distinctes entre vous et le fournisseur de services. Le fournisseur principal des services indépendants est indiqué dans les accords de service ou les informations fournies dans ces services. Le cas échéant, nous mettrons ces accords ou conditions à votre disposition afin que vous puissiez les consulter dans un délai raisonnable. L'utilisation des services susmentionnés vaut acceptation des accords et règles associés.

Certains services ou fonctionnalités d'UGREEN NAS peuvent être fournis par des tiers, soit indépendamment, soit en partenariat avec nous. Ces services peuvent être soumis à des accords d'utilisation, des politiques de confidentialité ou d'autres règles contraignantes distincts. Avant d'utiliser des services tiers, veuillez examiner attentivement tous les accords et règles (le cas échéant) et assurez-vous de les comprendre et de les accepter pleinement, en évaluant les risques encourus. Faites preuve de discernement et évaluez les risques potentiels lorsque vous utilisez des sites web ou des applications tiers. Tout litige, dommage ou perte découlant de l'utilisation de services tiers doit être résolu directement avec les tiers concernés. UGREEN NAS ne saurait être tenu responsable des dommages directs ou indirects causés par des tiers.

 

Les API des services de stockage cloud tiers (tels que Quark Drive, Baidu Cloud, OneDrive et Google Drive) sont intégrées à UGREEN NAS, permettant ainsi aux utilisateurs de transférer des fichiers vers des services tiers ou d'en télécharger depuis leur NAS UGREEN. Pour utiliser cette fonctionnalité sur UGREEN, les utilisateurs doivent configurer les autorisations correspondantes pour les services de stockage cloud tiers. Dans le cas contraire, le transfert de fichiers sera impossible. Lors de votre première connexion à un service de stockage cloud tiers, votre jeton d'accès sera temporairement stocké localement sur votre NAS afin de vous permettre d'accéder directement à vos fichiers stockés sur la plateforme. La durée de conservation varie selon le fournisseur. Pour plus d'informations sur les services de stockage cloud tiers intégrés, veuillez consulter la documentation.Liste des tiers partageant des informations personnelles avec UGREEN NAS. Les autorisations de lecture et d'écriture sont requises pour la migration et la gestion des fichiers entre le NAS UGREEN et les services de stockage cloud tiers. Ces autorisations concernent uniquement le chargement, le téléchargement et la synchronisation des fichiers, et n'ont aucun impact sur leur contenu.Hormis ces autorisations, Ugreen ne partage pas les informations personnelles des utilisateurs avec des fournisseurs de services de stockage cloud tiers.Les utilisateurs peuvent choisir d'installer ou non des services de stockage cloud tiers sur leur NAS UGREEN. Dans le cas contraire, ils pourront toujours utiliser les autres services et fonctionnalités proposés par UGREEN NAS.

 

Veuillez noter que certains tiers peuvent utiliser votre identifiant de compte pour la collecte et le traitement de données. Le prestataire de services tiers est responsable de la collecte, du stockage, de l'utilisation et de la transmission de ces données. UGREEN n'intervient pas dans le traitement de ces données et n'y a aucun accès, contrôle ou modification. Nous vous invitons à choisir et à utiliser les services tiers avec soin, car la sécurité de vos informations personnelles et de vos données est soumise aux conditions générales et politiques de ces prestataires.

Nous vous recommandons de consulter un expert juridique ou un professionnel avant d'activer un service tiers si vous avez des doutes concernant le contrat ou les conditions générales du fournisseur. UGREEN NAS ne pourra peut-être pas vous informer directement des modifications apportées aux contrats ou conditions générales des tiers. Par conséquent, nous vous conseillons de consulter régulièrement les contrats ou conditions générales des services tiers que vous utilisez afin de garantir la protection de vos droits.

(13)Opérations et sécurité

Pour des opérations logicielles et de services sécurisées et efficaces, nouspeut récupérez votre journaux d'incidents, version du système, modèle de l'appareil, numéro de version du logiciel, identifiant du fournisseur (IDFV), identifiant Android, identifiant anonyme ouvert de l'appareil (OAID) et journaux du client (qui peuvent contenir des enregistrements de l'état de l'appareil et de l'activité de l'utilisateur essentiels pour reproduire les problèmes).

(14)Sauvegarde et restauration de la configuration

Pour préserver les paramètres de votre appareil, vous pouvez sauvegarder votre configuration à l'aide de la fonction « Sauvegarde et restauration de la configuration ». Lorsque vous réparez votre appareil ou que vous l'utilisez à l'étranger, vous pouvez restaurer vos données de sauvegarde. Pour cela, nous devons collecter et utiliser les informations de configuration suivantes :

①Connectivité et accès :Utilisateurs et groupes d'utilisateurs (autorisations et paramètres avancés), services de fichiers, données de connexion des périphériques (UGREENlink, DDNS, paramètres du portail), périphériques finaux, domaines et LDAP;

②Paramètres généraux :Services de gestion du temps et de la langue, de notification, de réseau, de configuration de sécurité et d'indexation;

③Services système :Mises à jour du système.

(15)Programme d'analyse et d'amélioration des appareils (Réservé aux utilisateurs de Chine continentale)

Afin d'analyser les habitudes d'utilisation du produit, d'améliorer sa stabilité et de développer et perfectionner ses fonctionnalités, nous avons mis en place le programme d'analyse et d'amélioration des appareils. La participation à ce programme est entièrement facultative. Vous pouvez choisir d'y participer lors de l'initialisation de l'appareil ou ultérieurement.Panneau de contrôle>À propos de cet appareil>Analyse des appareilsVous pouvez vous désinscrire à tout moment. Lorsque vous participez à ce programme et utilisez des fonctionnalités telles que Album, Musique ou Docker, nous pouvons collecter des données comme votre identifiant de compte, l'identifiant de votre appareil, votre adresse IP, des informations sur votre appareil, vos données de localisation, des informations sur votre réseau, des indicateurs de performance, les pages visitées, vos interactions avec l'application, votre activité de navigation, vos requêtes de recherche, les statistiques d'utilisation des fonctionnalités, la durée de vos sessions, la fréquence d'utilisation et les diagnostics de plantage. Ces données sont utilisées exclusivement à des fins d'analyse statistique et ne permettent en aucun cas d'identifier un utilisateur individuel.

2.2.Traitement des données personnelles conformément à la loi

Nous pouvons collecter et utiliser vos données personnelles conformément aux lois applicables dans les circonstances juridiques suivantes :

(1)Avec votre consentement ;

(2)Pour l'exécution du contrat comme vous l'avez demandé ;

(3)Pour se conformer aux obligations légales telles que celles relatives à la lutte contre le blanchiment d’argent, le terrorisme, la fraude aux télécommunications et la gestion des identités réelles ;

(4)La demande est directement liée à la défense et à la sécurité nationale ;

(5)Lorsque cela s’avère nécessaire en réponse à des urgences de santé publique, ou pour protéger la vie, la santé ou les biens d’une personne physique en situation d’urgence ;

(6)Pour les enquêtes criminelles, les poursuites, les procès ou l'exécution des jugements judiciaires ;

(7)Lorsque vous divulguez publiquement vos données personnelles ;

(8)Lorsque les données proviennent d'informations divulguées légalement, notamment de reportages de presse légitimes et de déclarations gouvernementales ;

(9)Pour assurer la sécurité et le bon fonctionnement de nos produits/services, y compris la détection et la résolution des pannes ;

(10)Toute autre circonstance prévue par la loi.

Veuillez noter que, dans les scénarios (2) à (10) ci-dessus, nous pouvons traiter vos données personnelles conformément aux lois applicables sans avoir besoin de votre consentement.

2.3.Autorisations d'utilisation

Pour vous fournir ses services, UGREEN NAS peut avoir besoin de vous demander certaines autorisations, dans la limite des besoins. Rassurez-vous, UGREEN NAS n'activera pas ces autorisations par défaut. UGREEN NAS ne collectera vos informations que si vous confirmez explicitement leur activation, et celles-ci seront utilisées uniquement dans les cas nécessaires qui vous auront été expliqués. Il est important de noter que l'octroi d'une autorisation spécifique à UGREEN NAS n'entraîne pas nécessairement la collecte de vos données. Même si vous avez accordé ces autorisations, vos données ne seront collectées que dans des circonstances licites, valides et nécessaires. Refuser d'accorder certaines autorisations peut rendre indisponibles certaines fonctionnalités qui en dépendent, mais cela n'affectera pas l'utilisation des autres fonctionnalités d'UGREEN NAS. Pour plus d'informations sur les autorisations et leur utilisation, veuillez consulter Description de l'application d'autorisation NAS UGREEN et de son utilisation.

3.Utilisation des cookies et autres technologies similaires

Les cookies et les identifiants d'appareil sont couramment utilisés sur Internet. Nous pouvons utiliser ces technologies pour stocker des cookies ou des identifiants anonymes sur votre appareil lorsque vous accédez à UGREEN NAS et aux services associés, ce qui nous permet de collecter et d'identifier des données pendant votre utilisation de notre produit. Nous garantissons que nous n'utiliserons pas les cookies à d'autres fins que celles énoncées dans la présente politique. Les cookies et les technologies similaires servent principalement à faciliter l'utilisation du produit et du service, à renforcer la sécurité et l'efficacité, à améliorer la vitesse de connexion et de réponse, et à offrir une expérience d'accès plus performante. La plupart des navigateurs permettent aux utilisateurs de supprimer les données du cache, y compris les cookies. Vous pouvez supprimer les données des cookies dans les paramètres de votre navigateur lorsque vous utilisez UGREEN NAS sur le Web. Cependant, la suppression des cookies peut rendre indisponibles certaines fonctionnalités ou certains services qui en dépendent.

4.Comment nous stockons et protégeons vos données personnelles

4.1.Période de conservation des données

Vos données personnelles seront conservées uniquement pendant la durée nécessaire à la réalisation des finalités décrites dans la présente politique lors de l'utilisation de nos services (sauf si une durée de conservation plus longue est requise ou autorisée par la loi). Si vous souhaitez supprimer vos données personnelles, veuillez nous contacter en utilisant les coordonnées indiquées à la section 10 de la présente politique. Après la durée de conservation nécessaire, nous supprimerons ou anonymiserons vos données personnelles, sauf si des obligations légales nous imposent de faire autrement.

Critères de conservation des données :

(1)La durée pendant laquelle nous entretenons une relation continue et vous fournissons des produits et services UGREEN NAS (comme la durée de votre compte cloud UGREEN ou votre utilisation continue de nos produits) ;

(2)Que les informations soient modifiées par le titulaire du compte ou supprimées par les utilisateurs via leurs comptes ;

(3)Obligations légales de conservation des données (par exemple, certaines lois peuvent exiger la conservation de vos enregistrements de transactions pendant une période spécifique avant leur suppression) ;

(4) Si la conservation est conseillée d’un point de vue juridique (par exemple, dans le cadre de l’exécution de nos accords, du règlement des litiges, des délais de prescription applicables, des litiges ou des enquêtes réglementaires).

4.2.Résidence des données

De manière générale, les informations personnelles collectées et générées en République populaire de Chine sont stockées en République populaire de Chine.Cependant, comme UGREEN NAS propose des services internationaux, nous pouvons être amenés à transférer vos données personnelles à nos filiales situées hors de Chine. Pour plus d'informations, veuillez consulter la section « 8. Transfert international de vos données personnelles ».

4.3.Mesures de sécurité

Nous accordons la priorité à la sécurité de vos informations personnelles et respectons les normes de sécurité informatique en vigueur. Notre objectif est de rester à la pointe des bonnes pratiques du secteur. Notre stratégie de sécurité repose sur des technologies avancées telles que le chiffrement des données, le stockage sécurisé des données, la détection d'intrusion, la protection par pare-feu et des analyses régulières de vulnérabilité afin de protéger vos données. Au-delà des solutions techniques, nous mettons en œuvre des systèmes de gestion complets pour renforcer la sécurité de l'information. Cela inclut la formation du personnel à la protection des données ainsi qu'un examen rigoureux et une amélioration continue de toutes les procédures de traitement et de stockage des données. Conscients qu'aucun système n'est infaillible, nous identifions en permanence les risques potentiels et prenons des mesures de précaution pour limiter les risques de fuite, de destruction, d'utilisation abusive, d'accès non autorisé, de divulgation ou d'altération de vos informations personnelles. En cas d'incident de sécurité, nous avons mis en place des protocoles et des mécanismes d'intervention pour informer rapidement les utilisateurs concernés, corriger les failles de sécurité et prendre des mesures préventives.

(1)Vos informations sont collectées et utilisées conformément aux pratiques de sécurité standard du secteur, et vous serez informé(e) des finalités et de la portée de l'utilisation des données par le biais de notre accord d'utilisation et de notre politique de confidentialité.

(2)Nos services réseau utilisent des technologies de chiffrement, telles que des protocoles de sécurité de transmission, afin de protéger vos données lors de leur transmission.

(3)Vos informations personnelles sont cryptées et stockées à l'aide d'un cryptage avancé et isolées grâce à une technologie de pointe.

(4)Lors du traitement des informations personnelles, notamment lors de la divulgation d'informations personnelles et de la mesure du degré d'association, nous appliquons des techniques de désensibilisation des données, y compris des méthodes basées sur la substitution et le chiffrement, afin d'améliorer la sécurité de toutes les données personnelles que nous traitons.

(5)Nos systèmes rigoureux de contrôle d'accès aux données et d'authentification multiple sont conçus pour prévenir toute utilisation abusive des données personnelles et garantir la conformité à la réglementation. Le personnel autorisé à accéder aux informations personnelles est soumis à une vérification d'identité et à des mesures de contrôle d'accès, et signe des accords de confidentialité, garantissant ainsi que seules les personnes autorisées ont accès à vos données.

Bien que nous mettions en œuvre des mesures de sécurité robustes, nous reconnaissons qu'aucun système ne peut garantir une sécurité absolue. Par conséquent, nous ne pouvons assurer une sécurité complète des données, notamment en cas de circonstances indépendantes de notre volonté. Veuillez noter que malgré tous nos efforts, des problèmes de sécurité indépendants de notre volonté, tels que des attaques malveillantes, peuvent survenir lors de l'utilisation de nos produits et services.

4.4.Nous vous remercions de votre coopération !

Malgré la mise en œuvre de ces mesures efficaces et le respect des normes légales, nous ne pouvons garantir la sécurité de vos informations personnelles lorsqu'elles sont transmises par des canaux non sécurisés.Par conséquent, nous vous encourageons vivement à prendre des précautions pour protéger vos informations personnelles, notamment en utilisant des mots de passe complexes, en changeant régulièrement votre mot de passe, en gardant confidentiel le mot de passe de votre compte et en nous aidant à maintenir la sécurité de votre compte et de vos données personnelles.

4.5.Résolution des incidents de sécurité de l'information

Nous avons mis en place des plans d'intervention d'urgence pour les incidents de cybersécurité. En cas de violation de la sécurité de vos données personnelles, nous activerons immédiatement ces plans et constituerons une équipe d'intervention d'urgence afin d'en identifier la cause, de minimiser les pertes et de signaler l'incident aux autorités compétentes, conformément à la loi. Nous vous informerons également des éléments essentiels de l'incident de sécurité, de ses impacts potentiels, de nos plans d'intervention, de nos suggestions pour atténuer les risques et des mesures correctives que nous pouvons vous proposer. Les communications se feront via les moyens de contact dont vous disposez, tels que les notifications sur notre plateforme, les messages, les appels ou les courriels.

 

5.Comment nous partageons, cédons et divulguons vos renseignements personnels

5.1.Interfaces de programmation d'applications (API) et kits de développement logiciel (SDK)

Afin de garantir le fonctionnement sécurisé et stable de nos produits et services, UGREEN NAS intègre des kits de développement logiciel (SDK) et des interfaces de programmation d'applications (API). Lorsque vous utilisez des produits et services compatibles avec ces SDK/API, des SDK/API tiers peuvent collecter et traiter vos données personnelles. Nous effectuons une surveillance et des évaluations de sécurité des SDK/API tiers et respectons scrupuleusement les exigences légales et réglementaires afin de garantir la sécurité des données. Pour une protection optimale de vos données personnelles, nous vous invitons à prendre connaissance des politiques de confidentialité de ces SDK/API tiers avant toute utilisation, car ces entités sont seules responsables de vos données conformément à leurs politiques respectives de confidentialité et de protection des données. La présente politique ne couvre pas les produits ou services tiers auxquels vous pourriez accéder ou que vous pourriez utiliser. Nous ne sommes pas responsables de la collecte, de l'utilisation et du traitement de vos données personnelles par ces tiers lorsque vous utilisez leurs produits ou services. Si vous êtes préoccupé par les risques associés à ces SDK ou API, nous vous conseillons d'en cesser l'utilisation et de nous contacter rapidement. Pour les cas où UGREEN NAS utilise des SDK/API tiers pour le traitement des données personnelles, veuillez consulter :Liste de partage d'informations personnelles avec des tiers de NAS UGREEN.

5.2.Partage

Vos informations personnelles ne seront partagées avec aucune entité autre que UGREEN ou ses sociétés affiliées, sauf dans les circonstances suivantes :

(1)Nous recevons votre autorisation ou votre consentement explicite, ou celui de votre tuteur.

(2)Les organismes judiciaires ou administratifs exigent la divulgation dans le cadre de procédures judiciaires ;

(3)Nous engageons des poursuites judiciaires ou des procédures d'arbitrage contre un utilisateur afin de protéger nos droits légaux ;

(4)Ce partage est rendu nécessaire par le contrat de service ou les règles d'utilisation conclus entre vous et UGREEN ;

(5)Afin de prévenir toute atteinte aux droits légaux d'UGREEN, de ses sociétés affiliées, des utilisateurs de notre service et du public dans la mesure permise par la loi ;

(6)Ce partage est conforme aux accords conclus entre vous et des tiers.

(7)Ces informations sont utilisées à des fins de recherche universitaire.

5.3.Affectation

Nous ne transférerons pas vos informations personnelles à une entreprise, une organisation ou une personne extérieure aux filiales d'UGREEN, sauf dans les circonstances suivantes :

(1)Avec votre autorisation et votre consentement exprès préalables ;

(2)Pour se conformer aux obligations légales, aux procédures judiciaires, aux directives gouvernementales obligatoires et aux ordonnances des tribunaux ;

(3) Si nous ou nos sociétés affiliées sommes impliqués dans une opération telle qu'une fusion, une scission, une liquidation ou une acquisition ou vente d'actifs ou d'entreprise, vos données personnelles peuvent être transférées dans le cadre de cette opération. Nous garantissons la confidentialité de ces données au moment du transfert et nous nous efforcerons de faire en sorte que la nouvelle société ou organisation détenant vos données personnelles continue d'être liée par la présente Politique ; à défaut, nous exigerons de ladite société ou organisation qu'elle sollicite à nouveau votre autorisation et votre consentement.

5.4.Divulgation

Nous ne divulguerons publiquement vos renseignements personnels que dans les circonstances suivantes :

1. Avec votre consentement exprès préalable ;

2. Conformément aux lois, aux procédures judiciaires, aux poursuites ou aux ordres gouvernementaux.

5.5.Exceptions à l'obtention de votre consentement lors du partage, de la cession ou de la divulgation de vos données personnelles

Veuillez noter que, dans certains cas, nous pouvons partager, céder ou divulguer vos données personnelles sans autorisation ni consentement préalables :

(1)La demande est directement liée à la défense et à la sécurité nationale ;

(2)La demande est liée à la sécurité publique, à la santé publique et à d'autres intérêts publics importants ;

(3)Dans les circonstances impliquant directement des enquêtes criminelles, des poursuites, des procès ou l'exécution d'une ordonnance judiciaire ;

(4)Pour protéger des droits légaux essentiels, tels que la vie et les biens de la personne concernée ou d’autres personnes, lorsque l’obtention du consentement n’est pas possible ;

(5)Si les données personnelles ont été divulguées publiquement par la personne concernée ;

(6)Données personnelles obtenues à partir de sources d'information légalement divulguées, y compris, sans s'y limiter, les articles de presse, les informations divulguées par le gouvernement et d'autres canaux légaux.

 

6.Comment exercer votre droit de gérer vos informations personnelles

6.1.Lorsque vous vous inscrivez ou vous connectez avec un compte local, toutes les données sont stockées sur votre périphérique NAS UGREEN et sur votre téléphone mobile (ou ordinateur). Nous ne collectons aucune donnée personnelle vous concernant. Pour faciliter la gestion de vos informations, vous pouvez effectuer les opérations correspondantes en suivant les instructions ci-dessous :

(1)Chemin d'accès :Photo de profil - Page d'accueil (accès à la photo de profil et à l'adresse e-mail) ou Panneau de contrôle - Gestion des utilisateurs (accès à la photo de profil, au nom d'utilisateur, au rôle, à l'adresse e-mail, etc.)

(2)Chemin de correction :Photo de profil - Page d'accueil (pour modifier la photo de profil et l'adresse e-mail) ou Panneau de contrôle - Gestion des utilisateurs (pour modifier la photo de profil, le nom d'utilisateur, le rôle, l'adresse e-mail, etc.)

(3)Modifier ou retirer votre autorisation de consentement :

① Chemin pour modifier la portée des applications d'autorisation et d'utilisation associées : Photo de profil personnel - Gestion de la confidentialité - Gestion des autorisations système.

② Chemin pour retirer l'autorisation de la politique de confidentialité sur les appareils mobiles : Photo de profil personnel - Gestion de la confidentialité - Déclaration de confidentialité - Retirer le consentement.

(4)Chemin de suppression :Connectez-vous avec un compte administrateur, accédez à Panneau de configuration - Gestion des utilisateurs pour supprimer un utilisateur, ou accédez à Panneau de configuration - Mise à jour et restauration pour réinitialiser l'appareil aux paramètres d'usine (les comptes locaux sont stockés sur l'appareil, l'administrateur de l'appareil peut donc gérer et supprimer les comptes locaux, ou même réinitialiser les paramètres d'usine pour supprimer tous les comptes d'utilisateurs).

6.2.Lorsque vous liez et utilisez un compte cloud UGREEN pour l'inscription et la connexion, nous vous assurons que vous pouvez exercer les droits suivants concernant vos informations personnelles :

(1)Accès à vos informations personnelles

Site officiel : https://web.ugnas.com/account/login/#/login
Parcours du compte en ligne : Page d’accueil – compte et sécurité (accès à la photo de profil, au nom d’utilisateur, au mot de passe, au numéro de téléphone et à l’adresse électronique)

Pour toute information non accessible par ces moyens, vous pouvez nous contacter à tout moment en utilisant les coordonnées figurant à la section 10 de la présente politique. Nous répondrons aux demandes d'accès dans un délai de 15 jours ouvrables après vérification de votre identité.

(2)Correction des informations de votre compte personnel

Site officiel : https://web.ugnas.com/account/login/#/login

Chemin d'accès au compte en ligne : Page d'accueil - compte et sécurité (modifier la photo de profil, le nom d'utilisateur, le mot de passe, le numéro de téléphone, l'adresse e-mail)

Pour toute information non modifiable par ces moyens, veuillez nous contacter à tout moment en utilisant les coordonnées figurant à la section 10 de la présente politique. Nous répondrons aux demandes de correction dans un délai de 15 jours ouvrables après vérification de votre identité.

(3)Modification du périmètre d'autorisation ou retrait du consentement

①Pour modifier le périmètre d'autorisation des permissions : Photo de profil - gestion de la confidentialité - gestion des permissions système.

②Pour retirer votre consentement à cette politique sur mobile : Photo de profil - Gestion de la confidentialité - Déclaration de confidentialité - Retirer mon consentement.

③Refus des communications marketing ou retrait du consentement (non applicable aux utilisateurs résidant en Chine continentale) : Nous vous enverrons des informations marketing uniquement conformément à la législation en vigueur et avec votre consentement. Vous avez le droit de nous demander de ne pas utiliser vos données personnelles à des fins de marketing. Vous pouvez vous désabonner de nos e-mails en suivant les instructions de désabonnement figurant dans ces e-mails.

④ Vous pouvez vous retirer du programme à tout moment en choisissantPanneau de contrôle>À propos de cet appareil>Analyse des appareilset en désélectionnant l'option de participation.

Suite au retrait de votre consentement, nous cesserons de traiter les données personnelles concernées. Toutefois, ce retrait n'affectera pas le traitement des données personnelles effectué antérieurement avec votre autorisation. Si vous rencontrez des difficultés durant cette procédure, vous pouvez nous contacter à tout moment en utilisant les coordonnées indiquées à la section 10 de la présente politique.

(4)Suppression de vos informations personnelles

Vous pouvez supprimer vos informations comme suit :

Pour supprimer les informations de l'appareil :

Site officiel : https://web.ugnas.com/account/login/#/login

Chemin d'accès au compte en ligne : Appareils NAS UGREEN - dissocier l'appareil.

Si nous traitons vos données personnelles de manière illicite, si nous les collectons ou les utilisons sans votre consentement, ou si vous souhaitez les supprimer suite à la fermeture de votre compte et à l'arrêt de l'utilisation de notre produit ou service, vous pouvez en faire la demande. Contactez-nous à tout moment en utilisant les informations de la section 10 de la présente politique. Nous traiterons votre demande de suppression dans un délai de 15 jours ouvrables. Une fois supprimées, vos données personnelles ne seront plus utilisées. Cependant, la suppression immédiate peut être différée afin de respecter les obligations légales ou les politiques internes, ou pour conserver les données nécessaires au bon fonctionnement de nos activités. Nous conserverons ou sauvegarderons vos données pendant la durée requise, après quoi elles seront définitivement supprimées.

(5)Fermeture du compte

Vous avez le droit de fermer votre compte cloud UGREEN en utilisant les méthodes suivantes :

https://web.ugnas.com/account/login/#/login

Page d'accueil - compte et sécurité - fermer ce compte ;

Pour obtenir une assistance supplémentaire, contactez-nous en utilisant les informations de la section 10. Nous traiterons la fermeture de votre compte en supprimant vos informations personnelles associées au téléphone portable enregistré dans un délai de 15 jours ouvrables après vérification de votre identité.

(6)Obtenir une copie de vos informations personnelles

Vous avez le droit d'obtenir une copie de vos renseignements personnels. Pour ce faire, veuillez utiliser la méthode suivante :

Adresse électronique pour les candidatures : ugreennascss@gmail.com

(7) Système d'information basé sur les contraintes : prise de décision automatisée

Certaines fonctions impliquent des décisions prises par des systèmes automatisés, notamment des systèmes d'information et des algorithmes. Si vous estimez que ces décisions automatisées ont une incidence significative sur vos droits, vous pouvez demander des explications ou des corrections ; nous vous proposerons alors des solutions adaptées. Pour toute question, veuillez nous contacter à l'adresse ugreennascss@gmail.com.

(8) Réponse à vos demandes

Pour des raisons de sécurité, il se peut que vous deviez soumettre une demande écrite ou fournir des pièces d'identité supplémentaires. Nous pourrions vous demander de vérifier votre identité avant de traiter votre demande.

Nous nous engageons à vous répondre dans un délai de 15 jours ouvrables après vérification de votre identité.

Les demandes raisonnables sont généralement traitées gratuitement. Nous nous réservons le droit de refuser les demandes qui sont indûment répétitives, techniquement complexes (par exemple, si elles nécessitent le développement de nouveaux systèmes ou une modification fondamentale des pratiques actuelles), qui portent atteinte aux droits légaux d'autrui ou qui sont irréalisables (comme les demandes concernant des données sur bandes de sauvegarde).

Conformément à la loi applicable, nous ne sommes pas en mesure d'accepter les demandes dans les circonstances suivantes :

①La demande implique les obligations légales du responsable du traitement des données personnelles ;

②La demande est directement liée à la défense et à la sécurité nationale ;

③La demande est liée à la sécurité publique, à la santé publique et à d'autres intérêts publics importants ;

④La demande est directement liée à une enquête criminelle, à des poursuites, à un procès ou à l'exécution d'un jugement ;

⑤Si le responsable du traitement des données personnelles dispose de preuves que la demande a été faite de mauvaise foi ou constitue un abus de droits ;

⑥Pour protéger des droits légaux essentiels, tels que la vie et les biens de la personne concernée ou d’autres personnes, lorsque l’obtention du consentement n’est pas possible ;

⑦lorsque le fait de répondre à une demande formulée par une personne concernée par les informations personnelles porte atteinte de manière substantielle aux droits légaux de cette personne ou d'autres personnes ou organisations ;

⑧Il s'agit d'un secret commercial.

La présente politique n'a pas pour objet et n'a pas pour but de créer, d'étendre ou de modifier les droits des personnes concernées et des consommateurs en Chine continentale, à Hong Kong, en Chine, dans l'Union européenne, dans un État américain (y compris la Californie), ni les obligations d'UGREEN, sauf si le RGPD, le CCPA ou d'autres lois sur la protection de la vie privée l'exigent.

 

7.Comment nous traitons les données personnelles des mineurs

Nos produits et services sont principalement destinés aux adultes. Si vous êtes mineur selon la législation de votre pays ou région, veuillez vous assurer que votre parent ou tuteur prenne connaissance de la présente Politique. Nous exigeons que vous n'utilisiez nos services ou ne partagiez d'informations avec nous qu'avec le consentement explicite de votre parent ou tuteur.

Nous nous engageons à protéger les données personnelles des mineurs. Si vous êtes un parent ou un tuteur, veuillez vous assurer que tout enfant sous votre responsabilité utilise nos services avec votre consentement explicite. Pour toute question concernant les données personnelles d'un enfant, veuillez contacter notre service dédié à la protection des données. Si vous êtes mineur selon la législation en vigueur dans votre région, il est important de consulter cette politique avec votre tuteur avant d'utiliser notre produit ou service. Veuillez vous assurer d'avoir obtenu le consentement explicite de votre tuteur pour l'utilisation de ce produit et pour le partage de vos données personnelles avec nous. Une fois les données personnelles d'un enfant collectées avec le consentement parental, nous les utiliserons ou les divulguerons uniquement avec l'accord explicite du parent ou du tuteur, conformément à la législation applicable, ou lorsque cela est nécessaire à la protection de l'enfant. Si un tuteur a des raisons de croire que nous avons collecté les données personnelles d'un mineur sans consentement, veuillez nous contacter à l'adresse ugreennascss@gmail.com ; nous supprimerons les données concernées dans les plus brefs délais sur simple demande.

 

8.Comment vos informations personnelles sont transmises à l'échelle mondiale

8.1.À ce jour, nous disposons de serveurs à Hong Kong (Chine), à Singapour, en Allemagne, aux États-Unis, au Japon, en République de Corée et en Chine continentale. Lorsque vous utilisez votre NAS UGREEN, le système vous connecte automatiquement au serveur le plus proche en fonction de votre pays/région. (Le centre de données de Hong Kong sert uniquement à garantir l'unicité mondiale de votre compte cloud UGREEN et à localiser votre NAS UGREEN). Concrètement, après l'enregistrement de votre compte cloud UGREEN, nous transférons la valeur hachée de votre compte (votre numéro de téléphone haché pour les utilisateurs de Chine continentale ou votre adresse e-mail hachée pour les utilisateurs des autres pays/régions) ainsi que les informations de localisation de votre NAS UGREEN vers le serveur de Hong Kong afin de garantir l'unicité mondiale de votre compte. Lorsque vous activez la fonctionnalité UGREENlink, la valeur hachée de votre identifiant UGREENlink (un surnom que vous définissez pour votre périphérique NAS UGREEN) et le numéro de série (SN) de votre périphérique NAS UGREEN sont transmis entre le serveur le plus proche de l'endroit où vous effectuez votre requête d'accès et le serveur de Hong Kong. Ce dernier détermine ensuite le pays/la région d'origine de votre compte UGREEN Cloud afin de vous connecter au serveur correspondant. Ces traitements de données sont conçus pour vous garantir un accès efficace à votre périphérique NAS UGREEN depuis n'importe où dans le monde, notamment lors de vos déplacements internationaux.

8.2. Les transferts de fichiers que vous initiez entre UGREEN NAS et des services de stockage cloud tiers peuvent impliquer des transferts de données transfrontaliers. Ces opérations sont entièrement sous votre contrôle et nous n'avons aucun moyen d'y accéder ni de les surveiller. Il vous incombe de vous assurer que ces transferts de données transfrontaliers sont conformes aux lois et réglementations applicables.

 

9.Mises à jour des politiques

Nous pouvons être amenés à modifier cette politique périodiquement. Sans votre consentement explicite, nous ne réduirons pas vos droits en vertu de la présente politique de confidentialité. Toute modification apportée à cette politique sera publiée sur cette page.Pour les mises à jour importantes, nous vous en informerons par notifications push, pop-ups, e-mails, etc., et vous demanderons à nouveau votre consentement.

Après la mise à jour de cette Politique, si vous cliquez pour accepter et continuez à utiliser le Service, cela signifie que vous acceptez le contenu de cette Politique (y compris la version mise à jour) et que vous consentez à la collecte, à l'utilisation, au stockage, à la divulgation et au transfert de vos informations pertinentes conformément à cette Politique.

Le NAS Ugreen peut être connecté et utilisé simultanément par plusieurs utilisateurs, mais seul le compte administrateur dispose d'un contrôle total. L'administrateur gère la finalité, le périmètre, la politique de confidentialité et les mises à jour des informations du NAS. Ses décisions affectent directement tous les comptes non administrateurs connectés au même NAS. Veuillez noter que nous déclinons toute responsabilité en cas de problème ou d'impact potentiel sur les utilisateurs non administrateurs suite à une mise à jour décidée par l'administrateur.

 

10.Contactez-nous

10.1.Pour toute question, remarque ou suggestion concernant cet accord ou nos services, veuillez nous contacter en utilisant les coordonnées ci-dessous.

(1)Contactez-nous via la fonction « Centre d'aide - Contactez-nous » de UGREEN NAS ;

(2)Vous pouvez contacter notre responsable de la protection des données personnelles à l'adresse suivante :ugreennascss@gmail.com

(3)Vous pouvez nous contacter par courrier à l'adresse suivante :

Adresse enregistrée : 108 WEST 13TH ST WILMINGTON, DE 19801, États-Unis, comté de Delaware

(4) Numéros de contact et heures de service :

(Monde/États-Unis) +1 (888) 820-8830 Lun-Dim 9h00-17h00 PST

(DE) +49 800 989 8988 Mon-Fri 8:00-17:00 CET

(Royaume-Uni) +44 808 501 3926 du lundi au vendredi de 7h00 à 16h00 GMT

(MY) +60 18 008 19150 du lundi au vendredi, de 15h00 à minuit MYT

(JP) +81 800 170 8375 Mon-Sun 9:00- 18:00 JST

(KR) +82 2 2158 8397 du lundi au vendredi, de 10h00 à 17h00 KST

(Chine continentale) 0755-21044617 Du lundi au vendredi, de 9h00 à 17h00 (heure centrale)

10.2.Pour un traitement efficace de vos demandes et une réponse rapide, veuillez fournir une pièce d'identité, des coordonnées valides, une demande écrite et les justificatifs pertinents. Nous nous engageons à traiter votre demande dans un délai de 15 jours ouvrables après vérification de votre identité.

10.3.Si vous avez une préoccupation non résolue concernant la confidentialité ou l'utilisation des données que nous n'avons pas traitée de manière satisfaisante, veuillez contacter notre fournisseur tiers de résolution des litiges basé aux États-Unis (gratuitement) à l'adresse https://feedback-form.truste.com/watchdog/request.

 

 



Appendice

11.Annexe relative à l'Espace économique européen (EEE), au Royaume-Uni et à la Suisse

Cette section s'adresse exclusivement aux résidents de l'EEE, du Royaume-Uni et de la Suisse (vous). La présente annexe complète les informations contenues dans le corps principal de la présente politique. En cas de conflit ou d'incohérence entre la présente annexe et le corps principal de la présente politique, l'annexe prévaudra.

11.1. Collecte, utilisation, divulgation et conservation

Pour connaître les catégories de données personnelles que nous traitons, les finalités du traitement, les catégories de destinataires des données personnelles et les critères utilisés pour déterminer la durée de conservation des données personnelles, veuillez vous référer aux sections suivantes :le corps principal de cette politique, respectivement :

2. Comment nous recueillons et utilisons vos renseignements personnels

4. Comment nous stockons et protégeons vos données personnelles

5. Comment nous partageons, cédons et divulguons vos renseignements personnels

Nous sommes tenus par la loi de disposer d'un fondement juridique pour traiter vos données personnelles. Vous trouverez ci-dessous, pour chaque catégorie de données, le fondement juridique spécifique sur lequel nous nous appuyons. Nous vous informerons également des conséquences éventuelles d'un défaut de communication de ces données.

Fonctionnalité

Les données que nous collectons et utilisons

Bases juridiques

(1) Inscription et connexion

• Numéro de téléphone, adresse e-mail, code de vérification, photo de profil, pseudonyme etetCourriel de vérification d'urgenceadresse (lorsque vous activez et configurez la fonction d'authentification à deux facteurs)).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Si vous ne fournissez pas ces données, nous ne pourrons pas créer votre compte, activer la connexion, enregistrer les paramètres de votre compte, lier votre périphérique NAS UGREEN, assurer la sécurité de votre compte ni vous fournir d'autres services liés à votre compte.

(2) Dispositif de liaison

• Compte cloud UGREEN, modèle de l'appareil, version du système de l'appareil, numéro de série de l'appareil (SN), adresse MAC, adresse IP, ID UGREENlink, nom personnalisé de l'appareil, état de connectivité de l'appareil (en ligne/hors ligne/veille), rôle d'accès à l'appareil (propriétaire/utilisateur partagé) et date d'expiration de la garantie (visible uniquement par les administrateurs).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Si vous ne fournissez pas ces données, vous ne pourrez pas lier le périphérique NAS UGREEN à votre compte ni le gérer via votre compte conformément à vos demandes.

(3) Historique de connexion et gestion des appareils de confiance

• Compte cloud UGREEN, heure de connexion, historique des opérations, informations de localisation, lieu de connexion, adresse IP, type de système d'exploitation, méthode d'accès, modèle d'appareil, nom de l'appareil, heure de la dernière connexion, historique des connexions et liste des appareils de confiance.

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne pourrons pas empêcher les connexions non autorisées, effectuer la surveillance de la sécurité ni prévenir la fraude.

(4) Ticket d'assistance technique

•Votre surnom, UGREEN nuagecompte, numéro de série du périphérique NAS, pays/région, description du problème, type de client, méthode de connexion NAS, catégorie du problème et module fonctionnel.

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de vous fournir une assistance technique efficace pour vous aider à résoudre vos problèmes techniques conformément à vos demandes.

(5) Recherche de périphérique LAN

•Nom de l'appareil, adresse IP, adresse MAC,UGREENnuagecompte, numéro de série (SN) du périphérique NAS, version du système d'exploitation, état du périphérique (état d'initialisation, état en ligne/hors ligne) et état Wake-on-LAN (WOL).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de localiser ou d'identifier le périphérique LAN conformément à vos demandes.

(6) Services UGREENlink

•Identifiant UGREENlink ,UGREENnuagecompte, numéro de série (SN) du périphérique NASAdresse IP et port de routage UGREENlink.

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de vous fournir une connexion à distance sécurisée et efficace conformément à vos demandes.

(7) Déverrouillage biométrique

• Jeton d'accès permettant de déverrouiller les coffres-forts NAS UGREEN, stocké localement sur votre appareil (par exemple, votre téléphone portable). UGREEN ne télécharge ce jeton sur aucun serveur autre que votre NAS et ne traite aucune donnée biométrique brute.

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de fournir la fonction de déverrouillage biométrique conformément à vos demandes.

(8) Album bébé

• Le surnom du bébé, sa date de naissance et d'autres détails facultatifs que vous fournissez (y compris la date et l'heure de naissance, le sexe, le groupe sanguin, la taille et le poids).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

• Sans ces données, nous ne pourrons pas créer l’album de bébé ni organiser et afficher les photos de votre bébé par âge conformément à vos demandes.

• Les autres informations facultatives que vous nous fournissez ne seront traitées qu'avec votre consentement.

• Sans ces données, nous ne pourrons pas afficher ces informations dans l'album bébé.

(9) Enquête sur l'expérience utilisateur

• Adresse e-mail et UGREEN nuage compte

• Nous recueillons ces données avec votre consentement.

Sans ces données, nous ne pourrons pas vous inviter à participer à des enquêtes sur l'expérience utilisateur ni vous envoyer de communications marketing.

(10) Exploitation et sécurité

• Journaux de plantage, version du système, modèle de l'appareil, numéro de version du logiciel, identifiant du fournisseur (IDFV), identifiant Android, identifiant anonyme ouvert de l'appareil (OAID) et journaux du client (qui peuvent contenir des enregistrements de l'état de l'appareil et de l'activité de l'utilisateur essentiels pour reproduire les problèmes).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de détecter efficacement les problèmes techniques, de maintenir la fonctionnalité du produit ou de prévenir les incidents de sécurité.

(11) Sauvegarde et restauration de la configuration

• Utilisateurs et groupes d'utilisateurs, services de fichiers, informations de connexion des appareils (y compris UGREENlink, DDNS et paramètres du portail), appareils finaux, domaines, LDAP, heure et langue, notifications, réseau, sécurité, services d'indexation et mises à jour système

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

Sans ces données, nous ne serons pas en mesure de fournir les fonctionnalités de sauvegarde et de restauration conformément à vos demandes.

(12) Assistance technique

Vos informations de compte et vos coordonnées (par exemple, votre compte cloud UGREEN ou d'autres informations de contact que vous fournissez, telles qu'une adresse e-mail), les informations et les journaux de l'appareil (y compris le numéro de série (SN) de votre périphérique NAS UGREEN, le modèle du produit et le numéro de version du système, la méthode de connexion NAS, l'adresse IP, les journaux d'exploitation (détaillant les activités du système, les journaux de service, les journaux d'erreurs et les journaux des opérations initiées par l'utilisateur, telles que les pages visitées, les comportements de clic, l'utilisation des fonctionnalités, la durée de la session et la fréquence d'opération)) et les informations client (y compris le type et la version du système d'exploitation et les informations sur la version du logiciel).

• Nous collectons ces données car cela est nécessaire à l'exécution de nos obligations contractuelles.

• Sans ces données, nous ne serons pas en mesure d'identifier les problèmes ni de fournir une assistance technique efficace.

 

11.2. Droits des personnes concernées

En tant que résidents de l'EEE, du Royaume-Uni et de la Suisse, vous bénéficiez des droits suivants concernant les données personnelles que nous traitons en tant que responsable du traitement des données personnelles :

Accès et portabilité. Vous pouvez nous demander de confirmer si nous traitons vos données personnelles, de vous fournir des détails sur ce traitement et de vous en remettre une copie. Vous pouvez également nous demander de vous fournir vos données personnelles dans un format structuré, couramment utilisé et lisible par machine, ou demander leur transfert direct à un autre responsable du traitement.

l Effacement ou suppression. Vous pouvez nous demander de supprimer les données personnelles que nous détenons vous concernant.

Rectification ou correction. Vous pouvez nous demander de corriger toute donnée personnelle inexacte ou incomplète vous concernant que nous détenons.

Droit d’opposition au traitement. Vous pouvez demander que nous cessions de traiter vos données personnelles à des fins spécifiques, notamment le marketing et le profilage.

l Limitation du traitement. Vous pouvez demander que nous limitions le traitement de vos données personnelles dans certaines circonstances (par exemple, si vous estimez que les données personnelles que nous détenons à votre sujet sont inexactes ou ne sont pas détenues légalement).

Déposez une plainte auprès de votre autorité locale de protection des données. Vous pouvez également déposer une plainte auprès de votre autorité nationale de protection des données ou d'un organisme de réglementation équivalent.

Retrait de votre consentement : Si nous traitons vos données personnelles sur la base de votre consentement, vous avez le droit de le retirer à tout moment. Vous pouvez le faire en nous contactant ou en mettant à jour vos préférences. Veuillez noter toutefois que ce retrait n’affectera pas la licéité du traitement effectué avant ce retrait ni, lorsque la loi applicable le permet, le traitement de vos données personnelles fondé sur un autre fondement juridique que le consentement.

Prise de décision automatisée. Nous n'avons pas recours systématiquement à la prise de décision automatisée, c'est-à-dire à des décisions automatisées (y compris le profilage) ayant des conséquences juridiques ou vous affectant de manière significative. Les décisions automatisées sont des décisions prises automatiquement par des ordinateurs (à l'aide d'algorithmes), sans intervention humaine. Si vous êtes concerné par une décision automatisée, nous vous en informerons clairement et vous aurez le droit de la contester, d'exprimer votre point de vue et d'exiger un examen humain.

Pour exercer ces droits, vous pouvez suivre les procédures décrites à la section 6.2 (« Comment exercer votre droit de gérer vos renseignements personnels ») de la présente politique, ou nous contacter en utilisant les coordonnées fournies à la section 10 (« Contactez-nous »).

11.3.Transfert international de données

.UGREEN opère à l'échelle mondiale. À ce jour, nous disposons de serveurs à Hong Kong (Chine), à Singapour, en Allemagne, aux États-Unis, au Japon, en République de Corée et en Chine continentale. Lorsque vous utilisez votre NAS UGREEN, le système vous attribue automatiquement le serveur le plus proche en fonction de votre pays/région. (Le centre de données de Hong Kong sert uniquement à garantir l'unicité de votre compte cloud UGREEN à l'échelle mondiale et à identifier votre pays/région d'origine.)

Lorsque vous activez la fonctionnalité UGREENlink, afin de nous permettre de vous attribuer un serveur dans votre pays/région d'origine et de garantir l'unicité globale des comptes cloud UGREEN, la valeur hachée de votre identifiant UGREENlink, le numéro de série (SN) de votre périphérique NAS UGREEN, votre adresse e-mail hachée et les informations de localisation de votre périphérique NAS UGREEN peuvent être transférés à Hong Kong (Chine). La Commission européenne n'a pas rendu de décision d'adéquation concernant Hong Kong (Chine)..

Nous protégeons vos données afin de garantir un niveau de protection équivalent à celui en vigueur dans l'EEE, au Royaume-Uni et en Suisse après leur transfert, en concluant des clauses contractuelles types (CCT) de l'EEE, du Royaume-Uni et de la Suisse avec le destinataire des données (HONG KONG UGREEN LIMITED) et en réalisant une analyse d'impact relative au transfert de données. Si vous souhaitez obtenir une copie des CCT, veuillez nous contacter aux coordonnées indiquées dans la section 10 (« Nous contacter »).

11.4. Droit de l'utilisateur de déposer une plainte en vertu de la loi sur la protection des données

Conformément au règlement (UE) 2023/2854 relatif à la protection des données, vous avez, en tant qu'utilisateur, le droit de déposer une plainte si vous estimez que vos droits en vertu de ce règlement ont été enfreints.

Cette réclamation peut être déposée, individuellement ou collectivement, auprès de l'autorité compétente désignée en vertu de l'article 37 de la loi relative à la protection des données dans l'État membre où se trouve votre résidence habituelle, votre lieu de travail ou votre établissement. Ce droit s'exerce sans préjudice de tout autre recours administratif ou juridictionnel dont vous disposez.

L’autorité compétente auprès de laquelle la plainte a été déposée vous informera du déroulement de la procédure et de la décision prise, conformément à la législation nationale.

 

12. Annexe pour Singapour

Cette section s'adresse exclusivement aux résidents de Singapour (vous). La présente annexe complète les informations contenues dans le corps principal de la présente politique. En cas de conflit ou d'incohérence entre la présente annexe et le corps principal de la présente politique, l'annexe prévaudra.

12.1.Pour en savoir plus sur la collecte, l’utilisation et la divulgation de vos données personnelles, veuillez vous référer à la section 2 (Comment nous collectons et utilisons vos renseignements personnels).

12.2.En acceptant la présente Politique, vous consentez au transfert transfrontalier de vos informations vers tout pays ou région où nous disposons de centres de données ou de filiales, et notamment vers les sites mentionnés à la section 8 (Transfert international de vos données personnelles). Nous nous engageons à respecter des normes de protection des données équivalentes à celles prévues par la législation singapourienne, garantissant ainsi l'uniformité des mesures de protection.

12.3.Vous avez le droit d'accéder à vos données personnelles et de savoir comment nous les utilisons et les divulguons. Vous avez le droit de corriger toute erreur ou omission dans vos données personnelles. Vous avez également le droit de retirer tout consentement donné ou réputé donné à tout moment.

12.4.Notre délégué à la protection des données désigné conformément à la loi de 2012 sur la protection des données personnelles peut être contacté comme indiqué dans la section 10 (Contactez-nous).

 

13. Annexe pour le Japon

Cette section s'adresse exclusivement aux résidents du Japon. La présente annexe complète les informations contenues dans le corps principal de la présente politique. En cas de contradiction ou d'incohérence entre la présente annexe et le corps principal de la présente politique, l'annexe prévaudra.

13.1.Pour en savoir plus sur la manière dont nous recueillons vos renseignements personnels, veuillez vous référer à la section 2 (Comment nous recueillons et utilisons vos renseignements personnels).

13.2.Sauf disposition contraire de la loi applicable, nous ne traiterons pas vos données personnelles au-delà de ce qui est nécessaire à la réalisation de la finalité initiale du traitement décrite dans les présentes, sans avoir obtenu votre consentement préalable. Veuillez noter toutefois que nous pouvons modifier la finalité du traitement des données pseudonymisées à des fins d'analyse interne sans votre consentement préalable, conformément à la loi.

13.3.Les catégories de renseignements personnels mentionnées à la section 2 (Comment nous recueillons et utilisons vos renseignements personnels) peuvent inclure des renseignements sensibles, tels que définis par les lois applicables. Le traitement de ces renseignements personnels sensibles ne sera effectué qu'après avoir obtenu votre consentement explicite, sauf disposition contraire des lois applicables.

13.4.Dans le cadre de nos activités, nous pouvons être amenés à communiquer vos données personnelles à nos prestataires de services tiers, à nos filiales ou sociétés apparentées, et/ou à d'autres tiers. Ces destinataires peuvent être situés au Japon ou à l'étranger. Pour plus d'informations sur la manière dont nous communiquons vos données personnelles, veuillez consulter la section 2 (Collecte et utilisation de vos données personnelles).

13.5.En acceptant cette politique, vous consentez à la communication de vos données personnelles à des tiers, y compris à l'étranger. Plus précisément, vos données personnelles seront transférées et stockées dans nos centres de données situés au Japon et à Singapour. Le centre de données japonais est exclusivement dédié au transfert de données, afin d'accélérer l'accès à distance pour les utilisateurs au Japon. La loi japonaise sur la protection des données personnelles (PDPA) garantit une protection renforcée de vos données personnelles en définissant les obligations légales relatives à leur collecte, leur utilisation, leur divulgation et leurs transferts transfrontaliers. Pour plus d'informations sur les mesures prises pour protéger vos données personnelles, veuillez consulter la section 8 (Transfert international de vos données personnelles).

13.6.Vous avez le droit d'accéder à vos données personnelles que nous détenons, de les consulter et de les corriger. Vous pouvez également retirer votre consentement et demander la suppression de vos données personnelles sous notre contrôle. Pour exercer ces droits, veuillez soumettre une demande selon la procédure établie. Nous pourrions avoir besoin de vérifier votre identité et d'appliquer des frais administratifs. Pour obtenir des instructions détaillées sur la procédure à suivre, veuillez consulter la section 10 (Nous contacter) de la présente politique.

 

14.Annexe pour la Californie

Cette section s'adresse exclusivement aux résidents de Californie (vous). La présente annexe complète les informations contenues dans le corps principal de la présente politique. En cas de conflit ou d'incohérence entre la présente annexe et le corps principal de la présente politique, l'annexe prévaudra.

Pour en savoir plus sur la manière dont nous recueillons, utilisons et communiquons vos renseignements personnels, veuillez consulter la section 2 (« Comment nous recueillons et utilisons vos renseignements personnels ») et la section 5 (« Comment nous partageons, cédons et communiquons vos renseignements personnels »). Si nous envisageons d’utiliser vos renseignements personnels à des fins autres que celles pour lesquelles ils ont été initialement recueillis, nous nous efforcerons d’obtenir votre consentement.

La loi californienne sur la protection de la vie privée des consommateurs de 2018, telle que modifiée par laLoi californienne sur les droits à la vie privéeLa loi californienne sur la protection des données personnelles (CCPA) confère certains droits aux résidents de Californie concernant leurs informations personnelles. Cette section détaille vos droits en vertu de la CCPA et explique comment les exercer.

14.1.Vos droits en matière de renseignements personnels

(1)Droit de savoir comment vos renseignements personnels sont recueillis, divulgués et vendus

Vous avez le droit de demander à une entreprise qui collecte vos renseignements personnels de divulguer les informations suivantes :

①catégories, finalités et sources des renseignements personnels recueillis au cours des 12 derniers mois;

②des renseignements personnels précis recueillis au cours des 12 derniers mois; et

③types de renseignements personnels divulgués à des fins commerciales au cours des 12 derniers mois;

④ les catégories de tiers avec lesquels nous partageons des informations personnelles.

Vous avez le droit de nous soumettre jusqu'à deux demandes d'accès aux données ou de portabilité des données, gratuites et vérifiables, sur une période de 12 mois.

(2)Droit de demander la suppression des informations personnelles

Les résidents californiens ont le droit de demander aux entreprises de supprimer leurs données personnelles collectées, sous réserve des exceptions prévues par le CCPA. Nous fournirons une explication claire pour toute demande de suppression refusée.

(3)Droit de limiter l'utilisation des informations personnelles sensibles

Vous avez le droit de limiter l'utilisation de vos informations personnelles sensibles à des fins autres que celles légalement autorisées, telles que la fourniture de biens ou de services et la protection de votre sécurité.

(4)Droit de refuser la vente ou le partage de renseignements personnels

Nous ne vendons ni ne partageons aucune information personnelle, et nous ne l'avons pas fait au cours des 12 derniers mois.Aux fins du présent article, le terme « vente » désigne la divulgation de renseignements personnels à un tiers contre une contrepartie monétaire ou autre, et le terme « partage » désigne la divulgation de renseignements personnels à un tiers à des fins de publicité comportementale intercontextuelle, que ce soit ou non contre une contrepartie monétaire.

(5)Droit à la non-discrimination

UGREEN ne fera aucune discrimination à l'encontre des personnes exerçant leurs droits en vertu de la CCPA.

14.2.Comment exercer vos droits

Pour exercer l'un des droits susmentionnés, vous pouvez nous soumettre une demande vérifiable en tant que consommateur en utilisant les coordonnées fournies à la section 10 (« Nous contacter ») de la présente politique. Seuls vous ou votre mandataire autorisé pouvez soumettre une telle demande concernant vos informations personnelles. Votre mandataire autorisé doit fournir votre autorisation écrite et, le cas échéant, une preuve d'inscription auprès du Secrétaire d'État de Californie.

14.3.Validation de votre demande

Pour répondre à votre demande en vertu de la loi CCPA, nous devons vérifier votre identité ou l'autorisation de votre représentant. Si la vérification initiale échoue, nous pourrions vous demander des informations complémentaires. Les informations personnelles fournies à des fins de vérification seront utilisées exclusivement à cette fin. Pour ce faire, vous pourriez avoir besoin de fournir votre nom, votre adresse, votre numéro de téléphone et votre adresse courriel. Nous comparerons ces informations avec celles que nous possédons déjà et pourrions vous demander des documents supplémentaires, notamment des pièces d'identité, afin de minimiser les risques de fraude. Nous pouvons refuser ou accepter partiellement certaines demandes, conformément à la loi. Par exemple, si vous demandez la suppression de vos informations personnelles soumises à la loi CCPA, nous pourrions conserver les informations nécessaires à des fins légales, comme la comptabilité fiscale.

Les consommateurs californiens ont également le droit de déposer une plainte auprès du Bureau du procureur général de Californie s'ils estiment que leurs droits en vertu de la loi CCPA ont été violés. Le Bureau du procureur général peut être contacté via le site web suivant : https://oag.ca.gov/contact/consumer-complaint-against-business-or-company ou par téléphone au (916) 210-6276.

Contactez-nous en utilisant les méthodes de la section 10 (« Contactez-nous ») et nous vous répondrons dans les 45 jours : si plus de temps est nécessaire pour traiter votre demande, nous vous en informerons dans les 45 jours initiaux.

 

15.Annexe concernant le Tennessee, la Virginie, le Colorado, le Connecticut, l'Utah, l'Oregon, le Texas, le Montana, le Nevada, le Delaware, l'Iowa, le Nebraska, le New Hampshire et le New Jersey

Cette section s'adresse exclusivement aux résidents des États suivants : Tennessee, Virginie, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Nevada, Delaware, Iowa, Nebraska, New Hampshire et New Jersey. Cette annexe complète les informations contenues dans le corps principal de la présente politique. En cas de contradiction ou d'incohérence entre cette annexe et le corps principal de la présente politique, l'annexe prévaudra.

15.1.Collecte, utilisation et divulgation

Pour en savoir plus sur la manière dont nous recueillons, utilisons et communiquons vos renseignements personnels, veuillez consulter la section 2 (« Comment nous recueillons et utilisons vos renseignements personnels ») et la section 5 (« Comment nous partageons, cédons et communiquons vos renseignements personnels »). Si nous utilisons vos renseignements personnels à de nouvelles fins, nous vous demanderons un consentement supplémentaire.

15.2.Vos droits

Conformément aux lois applicables, vous avez le droit d'exiger que nous :

l Confirmer si nous traitons actuellement vos informations personnelles et fournir une copie de ces données ;

l Rectifier les inexactitudes dans vos informations personnelles ;

l Supprimez vos informations personnelles ;

l Retirer le consentement pour les utilisations ultérieures de vos informations personnelles : (i) publicité ciblée, (ii) vente ou (iii) profilage pour des décisions qui pourraient potentiellement avoir des répercussions juridiques ou similaires importantes pour vous.

15.3.Droits des mineurs

Nous prenons au sérieux la protection de la vie privée des mineurs et nous nous conformons aux lois américaines applicables en matière de protection de la vie privée, y compris, mais sans s'y limiter, les lois du Tennessee, de la Virginie, du Colorado, du Connecticut, de l'Utah, de l'Oregon, du Texas, du Montana, du Nevada, du Delaware, de l'Iowa, du Nebraska, du New Hampshire et du New Jersey.

l Enfants de moins de 13 ans

Si vous résidez dans l'un des États mentionnés ci-dessus et que vous avez moins de 13 ans, nous ne collecterons, ne vendrons, ne partagerons ni n'utiliserons sciemment vos informations personnelles sans le consentement vérifiable de votre parent ou tuteur légal.

Les parents ou tuteurs légaux peuvent exercer leurs droits à la protection de la vie privée au nom de leur enfant, notamment en demandant l’accès à ses renseignements personnels, leur suppression ou leur rectification.

l Résidents du Connecticut âgés de 13 à 17 ans

Les résidents du Connecticut âgés de 13 à 17 ans peuvent demander la suppression de leur compte et/ou refuser la publicité ciblée, la vente ou le partage de leurs informations personnelles.

Les parents ou tuteurs légaux des résidents du Connecticut âgés de moins de 16 ans peuvent demander la suppression du compte de leur enfant.

l Comment soumettre des demandes

Pour soumettre une demande relative aux données personnelles d'un mineur, veuillez nous contacter en utilisant les coordonnées indiquées à la section 10 (« Nous contacter ») et joindre une preuve de votre identité et, le cas échéant, une preuve de votre statut de parent ou de tuteur. Nous pourrions vous demander des informations complémentaires afin de vérifier votre demande, conformément à la loi.

 

16. Annexe pour la République de Corée

Cette section s'adresse exclusivement aux résidents de la République de Corée (vous). La présente annexe complète les informations contenues dans le corps principal de la présente politique. En cas de conflit ou d'incohérence entre la présente annexe et le corps principal de la présente politique, la présente annexe prévaudra.

16.1. Finalités du traitement, catégories de données personnelles et durées de conservation

16.1.1. Données personnelles traitées sans votre consentement

Dans la mesure nécessaire à la fourniture des services, nous collectons et utilisons les informations personnelles suivantes conformément à l'article 15(1)(4) (nécessaires à l'exécution d'un contrat avec une personne concernée) de la loi sur la protection des informations personnelles.

Scénario

Données

But

Période de rétention

Inscription et connexion au compte cloud UGREEN

Numéro de téléphone, adresse e-mail, code de vérification, photo de profil, pseudonyme et adresse e-mail de vérification d'urgence (lorsque vous activez et configurez la fonction d'authentification à deux facteurs)

Pour créer et gérer votre compte cloud UGREEN, authentifier votre identité, sécuriser votre compte cloud UGREEN, bénéficier d'une assistance pour la récupération de compte, lier vos informations de base à votre périphérique NAS UGREEN et recevoir des notifications importantes concernant vos appareils et services

Les codes de vérification sont conservés pendant 7 jours, et toutes les autres données sont conservées jusqu'à ce que vous supprimiez votre compte.

Liaison de périphérique NAS

Compte cloud UGREEN

Pour identifier et associer l'utilisateur à l'appareil, gérer les autorisations de l'appareil, surveiller l'état de l'appareil et envoyer des rappels d'expiration de garantie.

Les données sont conservées jusqu'à la suppression de votre compte cloud UGREEN.

DModèle de l'appareil, version du système de l'appareil, numéro de série de l'appareil (SN), adresse MAC, adresse IP, Identifiant UGREENlink (si vous activez la fonctionnalité UGREENlink), nom de l'appareil défini par l'utilisateur, état de connectivité de l'appareil (en ligne/hors ligne/veille), rôle d'accès à l'appareil (propriétaire/utilisateur partagé) et date d'expiration de la garantie (visible uniquement par les administrateurs)

Conservé jusqu'à ce que l'utilisateur dissocie l'appareil

Historique de connexion au compte cloud UGREEN et gestion des appareils de confiance

Compte cloud UGREEN

Pour protéger votre compte contre les accès non autorisés, identifier les activités anormales et gérer les périphériques de connexion de confiance

Les données sont conservées jusqu'à la suppression de votre compte cloud UGREEN.

Heure de connexion, historique des opérations, adresse IP, système d'exploitation, méthode d'accès, modèle et nom de l'appareil, heure de votre dernière connexion, informations de localisation, lieu de connexion, historique de connexion et liste des appareils de confiance

Conservées pendant 30 jours après l'acceptation de la demande de suppression du compte de l'utilisateur.

ticket d'assistance technique

Surnom, compte cloud UGREEN, description du problème, pays d'origine de l'utilisateur, numéro de série (SN) du périphérique NAS UGREEN, type de client, méthodes d'accès au NAS UGREEN, catégorie du problème et module fonctionnel

Pour contacter l'utilisateur, l'aider à identifier les problèmes techniques et lui fournir des solutions efficaces.

Conservé pendant 3 ans après la résolution du problème.

 

 

 

Recherche de périphériques LAN via find.ugnas.com

Adresse IP, numéro de série (SN) du périphérique NAS UGREEN, nom du périphérique, adresse MAC, version du système d'exploitation, état du périphérique (état d'initialisation, en ligne/hors ligne) et état Wake-on-LAN (WOL)

Afin de garantir une identification précise des périphériques LAN pour la connexion utilisateur

Conservé pendant 3 mois après l'établissement de la connexion.

Services UGREENlink

Identifiant UGREENlink, numéro de série (SN) du périphérique NAS UGREEN, adresse IP et port de routage UGREENlink

Établir et maintenir une connexion à distance sécurisée pour l'appareil, et optimiser l'expérience d'accès et de gestion à distance de l'utilisateur

Conservées pendant 30 jours après la dissociation de l'appareil par l'utilisateur.

Album bébé

Surnom du bébé, date de naissance et tout autre détail souhaité (y compris la date et l'heure de naissance, le sexe, le groupe sanguin, la taille et le poids).

Pour créer l'album de bébé et organiser/afficher les photos de votre bébé par âge.

Toutes les informations enregistrées dans l'Album Bébé sont stockées localement sur votre appareil. Nous ne collectons, ne téléchargeons ni n'accédons à ces informations d'aucune autre manière. Ces données locales seront conservées sur votre appareil jusqu'à ce que vous supprimiez le contenu, désinstalliez l'Album Bébé ou l'application.

Sauvegarde et restauration de la configuration NAS

Utilisateurs et groupes d'utilisateurs, services de fichiers, informations de connexion des appareils (y compris UGREENlink, DDNS et les paramètres du portail), appareils finaux, domaines, LDAP, heure et langue, notifications, réseau, sécurité, services d'indexation et mises à jour système

Pour offrir à l'utilisateur des services de restauration de configuration pratiques lors de la configuration d'un nouvel appareil ou de la récupération de données.

Conservé jusqu'à ce que l'utilisateur dissocie l'appareil

Opérations et sécurité

Journaux d'incidents, version du système, modèle de l'appareil, numéro de version du logiciel, identifiant du fournisseur (IDFV), identifiant Android, identifiant anonyme ouvert de l'appareil (OAID) et journaux du client (ceci peut inclure l'état de l'appareil et les enregistrements des opérations de l'utilisateur nécessaires à la reproduction du problème).

Afin de garantir le fonctionnement sécurisé et stable des logiciels et des services, de diagnostiquer les problèmes techniques et d'effectuer des analyses statistiques.

Les données relatives à l'état des appareils et à l'activité des utilisateurs, essentielles à la reproduction des problèmes, sont conservées pendant 3 ans après la résolution de ces derniers. Toutes les autres données sont conservées pendant 3 mois après leur envoi.

assistance technique

Vos informations de compte et vos coordonnées (par exemple, votre compte cloud UGREEN ou d'autres informations de contact que vous fournissez, telles qu'une adresse e-mail), les informations et les journaux de l'appareil (y compris le numéro de série (SN) de votre périphérique NAS UGREEN, le modèle du produit et le numéro de version du système, la méthode de connexion NAS, l'adresse IP, les journaux d'exploitation (détaillant les activités du système, les journaux de service, les journaux d'erreurs et les journaux des opérations initiées par l'utilisateur, telles que les pages visitées, les comportements de clic, l'utilisation des fonctionnalités, la durée de la session et la fréquence d'opération)) et les informations client (y compris le type et la version du système d'exploitation et les informations sur la version du logiciel).

Pour contacter l'utilisateur, l'aider à identifier les problèmes techniques et lui fournir des solutions efficaces.

Conservé pendant 3 ans après la résolution du problème.

Déverrouillage biométrique pour coffres-forts NAS UGREEN

Jeton d'accès permettant de déverrouiller les coffres-forts NAS UGREEN, stocké localement sur votre appareil (par exemple, votre téléphone portable). UGREEN ne télécharge ce jeton sur aucun serveur autre que votre NAS et ne traite aucune donnée biométrique brute.

Pour vous permettre de déverrouiller vos coffres-forts NAS UGREEN

Les jetons d'accès sont stockés localement sur votre appareil (tel qu'un téléphone portable) et conservés jusqu'à ce que vous désinstalliez l'application UGREEN NAS.

Conformément à la loi sur la protection des consommateurs dans le commerce électronique, à l'article 15(1)(3) de la loi sur la protection des données personnelles (dans l'exercice de nos obligations légales) et aux autres lois et réglementations applicables, nous conserverons vos données personnelles pendant la durée prévue par ces lois. Dans ce cas, nous utiliserons vos données personnelles uniquement aux fins de leur stockage, selon les durées de conservation suivantes :

Conformément au décret d'application de la loi sur la protection des consommateurs dans le commerce électronique :

● Nous conserverons les documents relatifs aux marques et aux publicités pendant 6 mois.

● Nous conserverons les enregistrements relatifs à l’annulation des contrats ou à la désinscription des services pendant 5 ans.

● Nous conserverons les documents relatifs aux paiements et à la fourniture de biens et de services pendant 5 ans.

● Nous conserverons les dossiers relatifs au service client ou au règlement des litiges pendant 3 ans.

Conformément à la loi-cadre relative aux impôts nationaux :

● Nous conserverons les documents comptables pendant 5 ans, y compris les grands livres de l'entreprise, les pièces justificatives, les factures (y compris les factures fiscales électroniques), les reçus, les contrats, les registres des ventes et des achats, ainsi que toute autre documentation comptable relative aux déclarations fiscales et aux transactions commerciales.

 

Pour plus de détails sur la manière dont nous collectons et utilisons vos informations personnelles, ainsi que sur la manière dont nous les stockons et les protégeons, veuillez consulter les sections 2 (Comment nous collectons et utilisons vos informations personnelles) et 4 (Comment nous stockons et protégeons vos données personnelles) de la présente politique.

16.2 Procédures et méthodes de destruction

16.2.1. Procédures de destruction

Nous sélectionnerons et détruirons les informations personnelles dont la période de conservation est arrivée à son terme.

16.2.2. Méthodes de destruction

Nous utiliserons des méthodes techniques pour détruire les renseignements personnels stockés sous forme de fichiers électroniques, notamment la suppression physique des bases de données et la suppression par code. Nous détruirons les documents papier par broyage ou incinération.

16.3. Communication/divulgation de renseignements personnels à des tiers

Nous ne communiquons vos informations personnelles à des tiers qu'avec votre consentement ou lorsque les lois et réglementations applicables l'exigent.

Bénéficiaires

Données

But

Période de conservation/d'utilisation

Shenzhen Tencent Computer System Co., Ltd.

Android : modèle de l’appareil, marque de l’appareil, version du système d’exploitation Android, niveau d’API Android, version du système d’exploitation du fabricant, type d’architecture du processeur, statut root, utilisation de l’espace disque, utilisation du stockage de la carte SD, utilisation de la mémoire, type de réseau, noms et PID des processus en cours d’exécution

iOS : modèle de l’appareil, version du système d’exploitation, numéro de build, état du Wi-Fi, caractéristiques du processeur, mémoire disponible, espace disque total/disponible, état d’exécution de l’appareil (utilisation de la mémoire par les processus et mémoire virtuelle, par exemple), IDFV, état du jailbreak et code régional

Pour recueillir les informations sur les erreurs d'application

Politique de confidentialité : https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

Google LLC

Informations de géolocalisation de l'utilisateur, y compris les données de localisation en temps réel

Pour obtenir des informations cartographiques

Politique de confidentialité : https://policies.google.com/privacy

Google LLC

Coordonnées géographiques (latitude et longitude) de l'album photo

Catégoriser et afficher les images prises à proximité les unes des autres en fonction des informations de localisation de l'album photo.

Politique de confidentialité:

https://policies.google.com/privacy

Google Inc.

Android : UUID d’installation de Crashlytics, ID d’installation de Firebase, journaux de plantage et données minidump de Breakpad

(Plantages NDK uniquement)

Pour recueillir les informations sur les erreurs d'application

Politique de confidentialité : https://firebase.google.com/support/privacy

 

Microsoft Corporation

Fichiers et documents sélectionnés par l'utilisateur à télécharger sur Microsoft OneDrive

Pour transférer des données entre le périphérique NAS UGREEN et Microsoft OneDrive en fonction des commandes de l'utilisateur

Politique de confidentialité:  

https://learn.microsoft.com/zh-cn/sharepoint/onedrive-privacy-security-overview

Google LLC

Fichiers et documents sélectionnés par l'utilisateur à télécharger sur Google Drive

Transférer des données entre le périphérique NAS UGREEN et Google Drive en fonction des commandes de l'utilisateur

Politique de confidentialité:

https://policies.google.com/privacy

16.4. Transfert de renseignements personnels à des tiers à l'étranger

Pays/Région du destinataire

But

Données

Moment et méthode du transfert

Période de conservation/d'utilisation

Bases juridiques

Hong Kong, Chine

Pour permettre au système d'attribuer à l'utilisateur le serveur le plus proche en fonction de son pays/région et de son identifiant UGREENlink, afin que l'utilisateur puisse accéder efficacement au périphérique NAS depuis n'importe où dans le monde lors de ses déplacements internationaux.

La valeur hachée deIdentifiant UGREENlink et numéro de série (SN) du périphérique NAS UGREEN

Déclenché lorsque l'utilisateur s'inscrit et configure son identifiant UGREENlink

Conservé jusqu'à ce que l'utilisateur désactive la fonction UGREENLink.

Article 15(1)(4) (nécessaire à l'exécution d'un contrat avec une personne concernée) de la loi sur la protection des renseignements personnels

Hong Kong, Chine

Afin de garantir l'unicité du compte cloud UGREEN grâce à une comparaison de hachage par le serveur

Informations de localisation de l'adresse e-mail hachée et du périphérique NAS UGREEN

Transféré une seule fois lors de l'inscription, puis synchronisé par le biais de tâches planifiées.

Conservé jusqu'à la suppression du compte utilisateur.

Article 15(1)(4) (nécessaire à l'exécution d'un contrat avec une personne concernée) de la loi sur la protection des renseignements personnels

16.5. Cookies et technologies similaires

Nom et type

Bases juridiques

But

Données

Méthode de collecte

Période de rétention

Cookie

Article 15(1)(1) (le consentement de la personne concernée est obtenu) de la loi sur la protection des renseignements personnels

Pour installer un pare-feu

Informations d'accès et d'utilisation de l'utilisateur

Collectées automatiquement lors de l'accès de l'utilisateur

180 jours après la génération des données

L'utilisateur peut cliquer/appuyerParamètres des cookiesdans le navigateur pour autoriser, refuser ou gérer les cookies.

16.6 Droits de l'utilisateur

Vous pouvez exercer vos droits relatifs à vos données personnelles, notamment le droit d'y accéder, de les modifier ou de les supprimer, d'en suspendre le traitement, ou de vous opposer à une prise de décision automatisée vous concernant et d'en demander l'explication. Vous pouvez également retirer votre consentement à la collecte, à l'utilisation ou à la communication de vos données personnelles. Pour exercer ces droits, vous pouvez contacter notre délégué à la protection des données ou nous joindre via les coordonnées indiquées à la section 10 (Nous contacter).

16.7. Délégué à la protection des données et représentant en République de Corée

16.7.1. Délégué à la protection des données

Nom et coordonnées : Olivia Wei, ugreennascss@gmail.com

16.7.2. Représentant en République de Corée

Dénomination sociale en République de Corée : Ugreen Korea Co., Ltd. ; représentant légal : NIE XINGXING

Adresse professionnelle : 6F 601-189, 47, Sejongdaero23gil, Jongno-gu, Séoul, République de Corée

Numéro de téléphone et horaires d'ouverture : +82 2 2158 8397 (du lundi au vendredi de 10h00 à 17h00 KST)

Courriel : service.nas.kr@ugreen.com

16.8. Mises à jour et notifications relatives à la politique de confidentialité

En cas de modifications importantes de la présente Politique, nous vous en informerons en mettant à jour sa date, en la publiant dans le service ou par tout autre moyen requis par la loi. Toute modification de la présente Politique entrera en vigueur dès la publication de la version révisée (ou à toute date ultérieure qui y sera précisée). Nous vous recommandons de consulter la présente Politique à chaque utilisation de nos services afin de rester informé(e) de nos pratiques en matière de confidentialité.

 

Date d'entrée en vigueur initiale de la présente annexe : 18/10/2025

Dernière mise à jour de cette annexe : 05/12/2025

 

 

 



UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: May 09, 2025 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, ,UGREEN Singapore- UGREEN GROUP (SINGAPORE) PTE. LTD,and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section10 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. How We Process Minors' Personal Data

8. How Your Personal Information is Transferred Globally

9. Policy Updates

10. Contact us

Appendix

11. Appendix for the European Economic Area (EEA)

12. Appendix for Singapore

13. Appendix for Japan

14. Appendix for California (United States)

 

1. Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

2. How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

2.1.Contexts for Collecting Personal Data

(1)Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

(2)UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

(3)Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

(4)Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1) Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2) User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

1) Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.

2) Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.

(5)Technical Support Ticket (Web)

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, other access methods to UGREEN NAS(such as via LAN or wireless network), and phone number or email address (optional). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

(6)LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

(7)UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. In addition, your UGREENlink or DDNS domain name will be transmitted to a third-party certification authority, Let's Encrypt or ZEROSSL, to generate an SSL certificate in order to ensure the security of the connection with your Ugreen Cloud via HTTPS. For details about on how Let's Encrypt and ZEROSSL use your data, please refer to the privacy policies of Let's Encrypt and ZEROSSL. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

(8)Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

(9)User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

(10)Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

 

The APIs of third-party cloud storage services (Baidu Cloud, OneDrive, Google Drive) have been integrated to Ugreen, enabling users to upload files to third-party drives or download files stored on third-party drives to Ugreen. To use this feature on Ugreen, users need to set corresponding permissions for third-party cloud storage services. Otherwise, if users deny such permissions, users aren’t able to use the third-party cloud storage services for file uploads and downloads. Read and write permissions are required for file migration and management between Ugreen and third-party cloud drives. Those permissions are only required for file uploads, downloads, and synchronization, and do not involve the specific file content. Except for those permissions, Ugreen does not share users’ personal information with third-party cloud storage service providers. Users can choose whether to mount third-party cloud storage services to Ugreen. If not, users can still use other services and features provided by Ugreen.

 

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

(11)Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①    For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points (including SSID, BSSID), Bluetooth, base stations, software version, and network access mode, type, status and quality.

②To analyze product usage, optimize user experience, enhance application stability, and develop and improve product features, we may collect data related to user behaviors, including page view, click interactions, feature usage, visit duration, interaction frequency,, and crash logs.

③Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

④We may collect serve log data and error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

(12)Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

2.2.Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

(1)With your consent;

(2)For contract fulfillment as requested by you;

(3)To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;

(4)The request is directly related to national defense and security;

(5)Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;

(6)For criminal investigations, prosecutions, trials, or executing court judgments;

(7)When you publicly disclose your personal data;

(8)When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;

(9)For maintaining the security and stable operation of our products/services, including fault detection and resolution;

(10)Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

2.3.Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

3. Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

4. How We Store and Protect Your Personal Data

4.1.Data Retention Period

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in Section 10 of this Policy. Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

(1) The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);

(2) Whether the information is modified by the account owner, or deleted by users through their accounts;

(3) Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);

(4) Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).

4.2.Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "8. How Your Personal Information is Transmitted Globally".

4.3.Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

(1) Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.

(2) Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.

(3) Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.

(4) When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.

(5) Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

4.4.We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

4.5.Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

5. How we share, assign, and disclose your personal information

5.1.Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

5.2.Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

(1) We receive your or your guardian's explicit authorization or consent.

(2) Judicial or administrative agencies demand disclosure as part of legal proceedings;

(3) We engage in legal action or arbitration against a user to protect our legal rights;

(4) Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;

(5) To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;

(6) The sharing complies with agreements made between you and third parties.

(7) The information is utilized for academic research purposes.

5.3.Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

(1) With your express prior authorization and consent;

(2) To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;

(3) In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.

5.4.Disclosure

We will only publicly disclose your personal information under the following circumstances:

(1) 1. With your express prior consent;

(2) 2. In compliance with laws, legal proceedings, lawsuits, or government orders.

5.5.Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

(1) The request is directly related to national defense and security;

(2) The request is related to public security, public health, and other material public interests;

(3) In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;

(4) To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

(5) If the personal data has been publicly disclosed by the data subject;

(6) Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

6. How to Exercise Your Right to Manage Personal Information

6.1.When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:

(1) Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)

(2) Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)

(3) Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

(4) Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).

6.2.When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:

(1) Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 10 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

(2) Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 10 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

(3) Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section10 of this Policy.

(4) Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section10 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

(5) Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section10 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

(6) Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

7. How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

8. How Your Personal Information is Transmitted Globally

8.1. As of now, we have deployed servers in Hong Kong (China), Singapore, Germany, the United States, Japan and the Chinese Mainland respectively. The server in Hong Kong serves as a data center and is only used to help you find your home country/region. The system will automatically assign you the nearest server based on your country/region.

8.2. Specifically, after registration, UGREEN will transmit the home country/region to the Hong Kong server. When you enable the UGREENlink feature, your UGREENlink ID (a nickname you assign to your device) will be transmitted between the server nearest to the location where a request is made and the Hong Kong server. Subsequently, HONG KONG UGREEN will determine your country/region, and assign you to the server in your home country/region. These data processing activities are all aimed at helping you access your device in an efficient manner from all over the world when you travel globally.

 

9. Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

The Ugreen NAS device can be connected and used by multiple users at the same time, but only the administrator account has the full control over the device. The administrator controls the purpose, scope, privacy policy, and updates of the device information, and its decisions directly affects all non-administrator accounts under the same device. Please note that we are not liable for any issues or potential impacts that may arise to non-administrator users as a result of any update decided by the administrator.

 

10. Contact us

10.1.For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.

(1) Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;

(2) Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com

(3) Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

10.2.To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.

10.3.If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

 

 


Appendix

 

11. Appendix for the European Economic Area (EEA)

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms and conditions specified herein. America Ugreen Limited is the Controller of your data under GDPR.

11.1.Data Subject Rights

As users in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

(1) Right to Data Access/Portability: You have the right to access your personal information held by us and may request that such information be provided to you so that you can transfer it to other service providers;

(2) Right to deletion: You may request the deletion of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);

(3) Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop doing so and/or stop sending you instant marketing messages;

(4) Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;

(5) Right to Restrict Processing: You have the right to require that we restrict the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section10 hereof. We will review and respond to each request in accordance with applicable data protection laws.

If you have any additional questions regarding our use of your personal data, please direct your inquiries to the contact person specified in Section10 hereof. Please note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

11.2.Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

(1) Contractual necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, execute, perform, and manage the contract;

(2) Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.

(3) Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests from or other communications with the competent public authorities, governments, judicial, or other regulatory agencies in the EEA. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;

(4) Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that affect material interests and public security, including child sexual abuse data; and

(5) We may process your personal data for the following purposes to safeguard our (or others') legal rights unless such purposes are secondary to your personal information protection or fundamental rights and freedoms:

① Entering into and performing contracts with the account owner/distributor providing our products or services to you (including issuing bills, complying with contractual obligations, and related management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activities and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public authorities, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

11.3.International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region where the data was initially collected.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, please note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or there may be no specialized dedicated privacy regulators to address potential complaints. Nevertheless, we will employe various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas destinations as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy and pursuant to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers of users from the EEA or UK users to other countries or regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For more details, please feel free to contact us.

 

12. Appendix for Singapore

12.1.For the purposes of our collection, use, and disclosure of your personal data, please refer to Section 2 (How We Collect and Use Your Personal Information).

 

12.2.By accepting this Policy, you consent to the cross-border transfer of your information to any country or region where we have data centers or affiliates and, in particular, the locations specified in Section 8 (How Your Personal Information is Transmitted Globally). We shall adhere to data protection standards equivalent to those prescribed by Singapore law, thereby ensuring uniformity in safeguarding measures.

12.3.You have the right to access your personal data and know how we use or disclose it, and how we disclose it. You have the right to correct any error or omission in the personal data. You also have the right to withdraw any consent given, or deemed to have been given at any time.

12.4.Our designated data protection officer designated pursuant to the Personal Data Protection Act 2012 can be contacted as set out in Section 10 (Contact Us).

 

13. Appendix for Japan

For users in Japan , provisions in this section are supplementary to this Policy.

13.1.For the purposes of our collection of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.

13.2.Unless otherwise required or permitted by applicable laws, we will not process your personal information beyond the scope necessary for achieving the original purpose of use specified herein without obtaining your consent to do so in advance, except as otherwise required or permitted by applicable laws. Please note, however, that we may modify the purpose of processing pseudonymized information for internal data analytics without obtaining your prior consent, as permitted by law.

13.3.The categories of personal information specified in Section 2 (How We Collect and Use Your Personal Information) may include sensitive information as defined by applicable laws. We may only process such sensitive personal information would only be conducted after obtaining your explicit consent, except as otherwise required or permitted by applicable laws.

13.4.In conducting our business, we will/may need to provide your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties, which may be located in Japan or outside of Japan. For the purposes of our provision of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.

13.5.By accepting this policy, you consent to the provision of your personal information to third parties, which may include third parties in foreign countries. Specifically, your personal information would be transferred to and stored in our data center located in Japan and Singapore, where the data center located in Japan is solely used for data forwarding purposes, aiming to accelerate the remote access for users in Japan. The Personal Data Protection Act (PDPA) provides robust protection for personal data by stipulating legal requirements for data collection, use, disclosure and cross-border transfers. For more details about measures taken to protect your personal information, please refer to Section 8 (How Your Personal Information is Transmitted Globally) for further details.

13.6.You have the right to access, review, and correct your personal information held by us. You may also withdraw your consent and request the deletion of your personal data under our control. To exercise these rights, please submit a request through our established procedures. We may need to verify your identity and apply relevant administrative fees. For detailed instructions on submitting your request, please refer to Section 10 (Contact Us) of this Policy.

 

14. Appendix for California (United States)

For uses in California or another U.S. state, the provisions in this section are supplementary to this Policy.

The California Consumer Privacy Act of 2018 , as amended by the California Privacy Rights Act, along with its associated implementing regulations (collectively referred to as the "CCPA"), provides certain rights to California residents regarding their personal information. This section details your rights under the CCPA and explains how to exercise these rights.

14.1.Your Personal Information Rights

(1) Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①categories, purposes, and sources of personal information collected in the past 12 months;

②specific personal information collected in the past 12 months; and

③types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

(2) Right to Request the Deletion of Personal Information

California residents are entitled to request businesses to delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

(3) Right to Limit Use of Sensitive Personal Information

You have the right to restrict the use of your sensitive personal information for any purpose other than those specified in Section 7027 (m) of the CCPA.

(4) Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

(5) Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to decline your request.

14.2.How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us according to the contact information provided in Section10 of this Policy. Only you or your authorized agent can make a verifiable consumer request related to your personal information. Your authorized agent must submit your written permission and his/her registration filed with the California Secretary of State to make a request on your behalf.

14.3.Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If the initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially accept certain requests as permitted or required by law. For example, if you request the deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by phone at (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

TRUSTe

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Mar 20, 2025 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, ,UGREEN Singapore- UGREEN GROUP (SINGAPORE) PTE. LTD,and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section10 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

  1. Applicable Scope
  2. How We Collect and Use Your Personal Information
  3. Use of Cookies and Other Similar Technologies
  4. How We Store and Protect Your Personal Data
  5. How We Share, Assign, and Disclose Your Personal Information
  6. How to Exercise Your Right to Manager Personal Information
  7. How We Process Minors' Personal Data
  8. How Your Personal Information is Transferred Globally
  9. Policy Updates
  10. Contact us

Appendix

  1. Appendix for the European Economic Area (EEA)
  2. Appendix for Singapore
  3. Appendix for Japan
  4. Appendix for California (United States)

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data
  1. Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. In addition, your UGREENlink or DDNS domain name will be transmitted to a third-party certification authority, Let's Encrypt or ZEROSSL, to generate an SSL certificate in order to ensure the security of the connection with your Ugreen Cloud via HTTPS. For details about on how Let's Encrypt and ZEROSSL use your data, please refer to the privacy policies of Let's Encrypt and ZEROSSL. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

The APIs of third-party cloud storage services (Baidu Cloud, OneDrive, Google Drive) have been integrated to Ugreen, enabling users to upload files to third-party drives or download files stored on third-party drives to Ugreen. To use this feature on Ugreen, users need to set corresponding permissions for third-party cloud storage services. Otherwise, if users deny such permissions, users aren’t able to use the third-party cloud storage services for file uploads and downloads. Read and write permissions are required for file migration and management between Ugreen and third-party cloud drives. Those permissions are only required for file uploads, downloads, and synchronization, and do not involve the specific file content. Except for those permissions, Ugreen does not share users’ personal information with third-party cloud storage service providers. Users can choose whether to mount third-party cloud storage services to Ugreen. If not, users can still use other services and features provided by Ugreen.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Data Retention Period

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in Section 10 of this Policy. Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1. The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2. Whether the information is modified by the account owner, or deleted by users through their accounts;
  3. Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4. Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "8. How Your Personal Information is Transmitted Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1. Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2. Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3. Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4. When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5. Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1. We receive your or your guardian's explicit authorization or consent.
  2. Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3. We engage in legal action or arbitration against a user to protect our legal rights;
  4. Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5. To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6. The sharing complies with agreements made between you and third parties.
  7. The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1. With your express prior authorization and consent;
  2. To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3. In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1. 1. With your express prior consent;
  2. 2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1. The request is directly related to national defense and security;
  2. The request is related to public security, public health, and other material public interests;
  3. In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5. If the personal data has been publicly disclosed by the data subject;
  6. Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.
  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1. Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2. Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3. Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1. Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1. Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 10 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.      Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 10 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.      Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section10 of this Policy.

  1.      Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section10 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.      Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section10 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.      Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

  1.       How Your Personal Information is Transmitted Globally

8.1. As of now, we have deployed servers in Hong Kong (China), Singapore, Germany, the United States, and the Chinese Mainland respectively. The server in Hong Kong serves as a data center and is only used to help you find your home country/region. The system will automatically assign you the nearest server based on your country/region.

8.2. Specifically, after registration, UGREEN will transmit the home country/region to the Hong Kong server. When you enable the UGREENlink feature, your UGREENlink ID (a nickname you assign to your device) will be transmitted between the server nearest to the location where a request is made and the Hong Kong server. Subsequently, HONG KONG UGREEN will determine your country/region, and assign you to the server in your home country/region. These data processing activities are all aimed at helping you access your device in an efficient manner from all over the world when you travel globally.

 

  1.       Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

The Ugreen NAS device can be connected and used by multiple users at the same time, but only the administrator account has the full control over the device. The administrator controls the purpose, scope, privacy policy, and updates of the device information, and its decisions directly affects all non-administrator accounts under the same device. Please note that we are not liable for any issues or potential impacts that may arise to non-administrator users as a result of any update decided by the administrator.

  1. Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1. Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2. Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3. You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 (888) 820-8830    Mon-Fri 9:00-17:00 PST 

(DE)+49 800 989 8988     Mon-Fri 9:00-17:00   

  1. Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


Appendix

  1. Appendix for the European Economic Area (EEA)

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms and conditions specified herein. America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As users in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.      Right to Data Access/Portability: You have the right to access your personal information held by us and may request that such information be provided to you so that you can transfer it to other service providers;
  2.      Right to deletion: You may request the deletion of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.      Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop doing so and/or stop sending you instant marketing messages;
  4.      Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.      Right to Restrict Processing: You have the right to require that we restrict the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section10 hereof. We will review and respond to each request in accordance with applicable data protection laws.

If you have any additional questions regarding our use of your personal data, please direct your inquiries to the contact person specified in Section10 hereof. Please note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.      Contractual necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, execute, perform, and manage the contract;
  2.      Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.      Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests from or other communications with the competent public authorities, governments, judicial, or other regulatory agencies in the EEA. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.      Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that affect material interests and public security, including child sexual abuse data; and
  5.      We may process your personal data for the following purposes to safeguard our (or others') legal rights unless such purposes are secondary to your personal information protection or fundamental rights and freedoms:

① Entering into and performing contracts with the account owner/distributor providing our products or services to you (including issuing bills, complying with contractual obligations, and related management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activities and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public authorities, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region where the data was initially collected.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, please note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or there may be no specialized dedicated privacy regulators to address potential complaints. Nevertheless, we will employe various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas destinations as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy and pursuant to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers of users from the EEA or UK users to other countries or regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For more details, please feel free to contact us.

 

  1.     Appendix for Singapore
    1. For the purposes of our collection, use, and disclosure of your personal data, please refer to Section 2 (How We Collect and Use Your Personal Information).

 

  1. By accepting this Policy, you consent to the cross-border transfer of your information to any country or region where we have data centers or affiliates and, in particular, the locations specified in Section 8 (How Your Personal Information is Transmitted Globally). We shall adhere to data protection standards equivalent to those prescribed by Singapore law, thereby ensuring uniformity in safeguarding measures.
  2. You have the right to access your personal data and know how we use or disclose it, and how we disclose it. You have the right to correct any error or omission in the personal data. You also have the right to withdraw any consent given, or deemed to have been given at any time.
  3. Our designated data protection officer designated pursuant to the Personal Data Protection Act 2012 can be contacted as set out in Section 10 (Contact Us).

 

  1.     Appendix for Japan

For users in Japan , provisions in this section are supplementary to this Policy.

  1. For the purposes of our collection of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.
  2. Unless otherwise required or permitted by applicable laws, we will not process your personal information beyond the scope necessary for achieving the original purpose of use specified herein without obtaining your consent to do so in advance, except as otherwise required or permitted by applicable laws. Please note, however, that we may modify the purpose of processing pseudonymized information for internal data analytics without obtaining your prior consent, as permitted by law.
  3. The categories of personal information specified in Section 2 (How We Collect and Use Your Personal Information) may include sensitive information as defined by applicable laws. We may only process such sensitive personal information would only be conducted after obtaining your explicit consent, except as otherwise required or permitted by applicable laws.
  4. In conducting our business, we will/may need to provide your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties, which may be located in Japan or outside of Japan. For the purposes of our provision of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.
  5. By accepting this policy, you consent to the provision of your personal information to third parties, which may include third parties in foreign countries. Specifically, your personal information would be transferred to and stored in our data center located in Singapore, where the Personal Data Protection Act (PDPA) provides robust protection for personal data by stipulating legal requirements for data collection, use, disclosure and cross-border transfers. For more details about measures taken to protect your personal information, please refer to Section 8 (How Your Personal Information is Transmitted Globally) for further details.
  6. You have the right to access, review, and correct your personal information held by us. You may also withdraw your consent and request the deletion of your personal data under our control. To exercise these rights, please submit a request through our established procedures. We may need to verify your identity and apply relevant administrative fees. For detailed instructions on submitting your request, please refer to Section 10 (Contact Us) of this Policy.

 

  1. Appendix for California (United States)

For uses in California or another U.S. state, the provisions in this section are supplementary to this Policy.

The California Consumer Privacy Act of 2018 , as amended by the California Privacy Rights Act, along with its associated implementing regulations (collectively referred to as the "CCPA"), provides certain rights to California residents regarding their personal information. This section details your rights under the CCPA and explains how to exercise these rights.

  1. Your Personal Information Rights
  1.      Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①categories, purposes, and sources of personal information collected in the past 12 months;

②specific personal information collected in the past 12 months; and

③types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.      Right to Request the Deletion of Personal Information

California residents are entitled to request businesses to delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.      Right to Limit Use of Sensitive Personal Information

You have the right to restrict the use of your sensitive personal information for any purpose other than those specified in Section 7027 (m) of the CCPA.

  1.      Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.      Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to decline your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us according to the contact information provided in Section10 of this Policy. Only you or your authorized agent can make a verifiable consumer request related to your personal information. Your authorized agent must submit your written permission and his/her registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If the initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially accept certain requests as permitted or required by law. For example, if you request the deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by phone at (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Aug 29, 2024 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. Specific Clauses of EU General Data Protection Regulation

8. The Right to Privacy in California and Other US states

9. How We Process Minors' Personal Data

10. How Your Personal Information is Transferred Globally

11. Policy Updates

12. Contact us

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data
  1. Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. Cloud Storage Services

If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Save Date

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1.       The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2.       Whether the information is modified by the account owner, or deleted by users through their accounts;
  3.       Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4.       Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1.       Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2.       Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3.       Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4.       When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5.       Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1.       We receive your or your guardian's explicit authorization or consent.
  2.       Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3.       We engage in legal action or arbitration against a user to protect our legal rights;
  4.       Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5.       To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6.       The sharing complies with agreements made between you and third parties.
  7.       The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1.       With your express prior authorization and consent;
  2.       To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3.       In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1.       1. With your express prior consent;
  2.       2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1.       The request is directly related to national defense and security;
  2.       The request is related to public security, public health, and other material public interests;
  3.       In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4.       To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5.       If the personal data has been publicly disclosed by the data subject;
  6.       Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1.       Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2.       Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3.       Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1.       Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1.       Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.       Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.       Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

  1.       Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.       Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.       Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       Specific Clauses of EU General Data Protection Regulations

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.       Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2.       Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.       Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4.       Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.       Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.

If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.       Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2.       Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.       Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.       Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5.       we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:

①Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

 

  1.       The Right to Privacy in California and Other US states

If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.

The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

  1. Your Personal Information Rights
  1.       Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①Categories, purposes, and sources of personal information collected in the past 12 months;

②Specific personal information collected in the past 12 months;

③Types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.       Right to Request the Deletion of Personal Information

California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.       Right to Limit Use of Sensitive Personal Information

You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

  1.       Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.       Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

  1.   How Your Personal Information is Transferred Globally

UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.

To provide the user with global UGREEN NAS services, UGREEN transfers the user’s personal information from the account registration country/region (home country/region) to HONG KONG UGREEN LIMITED (UGREEN’s affiliate in Hong Kong, “HONG KONG UGREEN” ) on a need-to-know-basis.

Specifically, after registration by the user, UGREEN will transmit the home country/region to HONG KONG UGREEN. When you enable UGLINK function, we will transfer UGLINK information of your NAS device to HONG KONG UGREEN.With that, UGREEN can, through HONG KONG UGREEN, identify the home country/region  of the user’s account and then assign the user to the server in the his/her home country/region whenever a request is made by the user from any location worldwide. Suppose the user is traveling for business or pleasure to places such as Europe or North America, and accessing his/her device in mainland China there, then the home country/region and UGLINK information of the user’s NAS device will be transmitted from the Hong Kong server to UGREEN’s affiliates Ugreen Group GmbH (located in Germany) or AMERICA UGREEN LIMITED (located in the United States). This is required for us to provide the user with global UGREEN cloud services, which will allow the user to conveniently and efficiently access his/her UGREEN NAS device from any country/region worldwide.

To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.

If you wish to exercise your rights under6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

  1. Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;
  2. Modifications in the main entities of personal information sharing, transfer, or public disclosure;
  3. Major alterations in your participation in personal information processing and the exercise of your rights;
  4. Changes in our personal information processing departments, contact details, and complaint channels;
  5. When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

 

  1.   Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1.       Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2.       Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3.       You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 888 678 8925        Mon-Fri 9:00-17:00 PST 

  1.       Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024 |

Welcome to UGREEN NAS! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

  • This Policy will help you understand:
  • 1. Applicable Scope
  • 2. How We Collect and Use Your Personal Information
  • 3. Use of Cookies and Other Similar Technologies
  • 4. How We Store and Protect Your Personal Data
  • 5. How We Share, Assign, and Disclose Your Personal Information
  • 6. How to Exercise Your Right to Manager Personal Information
  • 7. Specific Clauses of EU General Data Protection Regulation
  • 8. The Right to Privacy in California and Other US states
  • 9. How We Process Minors' Personal Data
  • 10. How Your Personal Information is Transferred Globally
  • 11. Policy Updates
  • 12. Contact us

1. Applicable Scope
For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage. Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

2. How We Collect and Use Your Personal Information
We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

2.1.Contexts for Collecting Personal Data
Registration and Login
Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.
In the official UGREEN website login channel, you can register and log in to UGREEN Cloud using a Ugreen Cloud account. You can also opt for quick registration and login to UGREEN NAS through a third-party account, provided we have authorization to access your personal data on the third-party platform, including Apple accounts, profile pictures, WeChat (nickname, openid), and QQ (nickname) for users in mainland China, as well as Facebook and Google accounts and other information authorized by you for users in other countries. This information is used for the creation of a UGREEN Cloud account linked to the third-party account, which you can use for registration, login, and accessing UGREEN NAS services. In certain instances, we may revalidate and link your phone number or email to confirm the authenticity and association of your third-party account.
If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

(1)UGREEN Cloud account
When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

(2)Bind device
To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

(3)Login History and Trusted Device Management
  1. To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:
  2. Login Time: Recording the precise login times, accurate to the second;
  3. Operation Record: Documenting your account logins and unbinding actions;
  4. Location Information: Determining your login city by analyzing and identifying your IP address;
  5. IP Address: Used to pinpoint the login network's location (accurate to city);
  6. Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;
  7. Access Method: Determining whether access to UGREEN NAS is via the website or other clients.
  1. We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.
  2. Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.
  3. User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.
Trusted Device Information Collection Aims to:
  1. Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2. Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.

(4)Ticket
The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services.

(5)Cloud Storage Services
If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

(6)LAN Device Search via find.ugnas.com
When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

(7)UGREENlink Services
Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.
When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

(8)Technical Support
  1. Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).
  2. Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:
This information is collected for the following purposes:
  1. Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.
  2. Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.
  3. Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.
(9)User Experience Survey (Excludes Mainland China Users)
UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.
  1. Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.
  2. Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.
  3. Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.
Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

(10)Independent and Third Party Services UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

(11)Operation and Security
To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:
  1. For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.
  2. Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.
  3. We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.
(12)Configuration Backup and Restoration
To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:
  1. Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;
  2. General Settings: Time and language, notification, network, security, and indexing services;
  3. System Services: System updates, resets, configuration backups, and restorations.
2.2.Personal Information Processing Pursuant to the Law
We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:
  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.
Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

2.3.Use Permissions
UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

3. Use of Cookies and Other Similar Technologies
Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

4. How We Store and Protect Your Personal Data

4.1.Save Date
Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.
Date Retention Criteria:
  1. The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2. Whether the information is modified by the account owner, or deleted by users through their accounts;
  3. Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4. Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).

4.2.Data Residency
Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

4.3.Security Measures
We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.
  1. Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2. Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3. Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4. When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5. Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.
While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

4.4.We appreciate your cooperation! Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

4.5.Resolving Information Security Incidents We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

5. How we share, assign, and disclose your personal information 5.1.Application Programming Interfaces (API) and Software Development Kits (SDK) To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

5.2.Sharing
Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:
  1. We receive your or your guardian's explicit authorization or consent.
  2. Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3. We engage in legal action or arbitration against a user to protect our legal rights;
  4. Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5. To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6. The sharing complies with agreements made between you and third parties.
  7. The information is utilized for academic research purposes.
5.3.Assignment
We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:
  1. With your express prior authorization and consent;
  2. To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3. In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization;
5.4.Disclosure
We will only publicly disclose your personal information under the following circumstances:
  1. 1. With your express prior consent;
  2. 2. In compliance with laws, legal proceedings, lawsuits, or government orders.
5.5.Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing
Your Personal Data
Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:
  1. The request is directly related to national defense and security;
  2. The request is related to public security, public health, and other material public interests;
  3. In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5. If the personal data has been publicly disclosed by the data subject;
  6. Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.
6. How to Exercise Your Right to Manage Personal Information
6.1.When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1. Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2. Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3. Change or Withdraw Your Consent Authorization:
    ① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.
    ② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.
  4. Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).

6.2.When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:

(1) Accessing Your Personal Information Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email, and linked social accounts: WeChat, QQ, Apple, Facebook, Google)
For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

(2) Correcting Your Personal Account Informationbr/ Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email, and linked social accounts: WeChat, QQ, Apple, Facebook, Google)
For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

(3) Modifying Authorization Scope or Withdrawing Consent
To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:
  1. To change authorization scope for permissions: Profile picture - privacy management - system permission management.
  2. To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.
  3. Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.
Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

(4) Deleting Your Personal Information You can delete your information as follows:
To delete device information:
Official Website Online Account Path: UGREEN NAS devices - unbind device. If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

(5) Account Closure
You have the right to close your UGREEN Cloud account using the following methods: https://web.ugnas.com/account/login/#/login
Home page - account and security - close this account;
For accounts logged in via third-party services (Wechat, QQ, Apple, Facebook, or Google) with authorization, please unbind using these methods:
  1. Official Website Third-Party Account Unbinding Path: Homepage - account and security - bind account - unbind social account;
For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

(6) Obtaining a Copy of Your Personal Information You are entitled to obtain a copy of your personal information. To request this, please use the following method:
Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests
For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.
We aim to respond within 15 business days.
Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).
Pursuant to applicable law, we are unable to accept requests under the following circumstances:
  1. The request involves the personal information controller's legal obligations;
  2. The request is directly related to national defense and security;
  3. The request is related to public security, public health, and other material public interests;
  4. The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;
  5. If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;
  6. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  7. When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;
  8. A commercial trade secret is concerned.
This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.
7. Sdivecific Clauses of EU General Data Protection Regulations
For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.
7.1.Data Subject Rights
As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:
  1. Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2. Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3. Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4. Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5. Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).
To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.
If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.
You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.
7.2.Legal Basis for Processing Personal Data
We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:
  1. Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2. Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3. Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4. Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5. we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:
  6. Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);
  7. Developing, testing, improving, and troubleshooting our products and services;
  8. Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;
  9. Distributing marketing communications, advertisements, or promotions about our products and services;
  10. Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

7.3.International Data Transfer
UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.
For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.
Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

8. The Right to Privacy in California and Other US states
If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.
The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

8.1.Your Personal Information Rights
We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

(1) Right to Know of the Collection, Disclosure, and Sale of Your Personal Information
California residents are entitled to request that a business collecting their personal information disclose the following:

  1. Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);
  2. Developing, testing, improving, and troubleshooting our products and services;
  3. Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

(2) Right to Request the Deletion of Personal Information
California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

(3) Right to Limit Use of Sensitive Personal Information
You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

(4) Right to Opt-Out of the Sale of Personal Information
We do not, nor have we in the past 12 months, sold any personal information we have collected.

(5) Right to Non-Discrimination
UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

8.2.How to Exercise Your Rights
To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

8.3.Validating Your Request
To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.
California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.
Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

9. How We Process Minors' Personal Data
Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.
We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

10. How Your Personal Information is Transferred Globally
UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.
To provide you with global UGREEN NAS services, we transfer your personal information from the country of your account registration (home country) to UGREEN's affiliated entities in various countries. This includes LULIAN GROUP LIMITED, UGREEN America- AMERICA UGREEN LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH). These services include:

10.1.Global Services
After your registration, we transmit your account's hash value and home country/region details to Hong Kong GREEN. When you initiate an access request from anywhere in the world, Hong Kong UGREEN determines your home country/region. This information helps us assign a server close to your location, a necessary step in providing you with the global UGREEN NAS service. This system ensures that you can conveniently and efficiently access your UGREEN NAS equipment from any country or region worldwide.

10.2.International Usage
While using NAS abroad, activities like customizing settings, logging in, phone/email management, and managing UGREEN NAS devices involve transferring your account, device, and UGREEN NAS device data, along with activity logdata to the nearest UGREEN servers, which is necessary to provide the services to you. We will transmit the hash value UGREENlink node domain name identified by your UGREENlink to the UGREEN server closest to your current country when connecting to your device via UGREENlink.
When taking your private cloud device abroad, to facilitate device setting backup and restoration, your configuration backup data [refer to 2. (12) for specific data details] will be transferred from the server in your purchase country to the nearest server abroad upon your data migration request. In some cases, the same server may be used both domestically and abroad, eliminating cross-border data transfer.
To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.
If you wish to exercise your rights under 6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

11. Policy Updates
We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

11.1.Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

11.2.Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;

11.3.Modifications in the main entities of personal information sharing, transfer, or public disclosure;

11.4.Major alterations in your participation in personal information processing and the exercise of your rights;

11.5.Changes in our personal information processing departments, contact details, and complaint channels;

11.6.When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

12. Contact us

12.1.For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.

  1. Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2. Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3. You can also contact us by phone.
    Contact Numbers and Business Hours:
    (US)+1 888 678 8925           Mon-Fri 9:00-17:00 PST
  4. Contact us by mail at the following address:
    Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

12.2.To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

UGREEN NAS Privacy Policy

Initial Effective Date: 17/05/2024

Last Updated Date:14/08/2024 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. Specific Clauses of EU General Data Protection Regulation

8. The Right to Privacy in California and Other US states

9. How We Process Minors' Personal Data

10. How Your Personal Information is Transferred Globally

11. Policy Updates

12. Contact us

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data

Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. Cloud Storage Services

If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Save Date

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1.       The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2.       Whether the information is modified by the account owner, or deleted by users through their accounts;
  3.       Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4.       Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1.       Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2.       Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3.       Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4.       When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5.       Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1.       We receive your or your guardian's explicit authorization or consent.
  2.       Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3.       We engage in legal action or arbitration against a user to protect our legal rights;
  4.       Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5.       To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6.       The sharing complies with agreements made between you and third parties.
  7.       The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1.       With your express prior authorization and consent;
  2.       To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3.       In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1.       1. With your express prior consent;
  2.       2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1.       The request is directly related to national defense and security;
  2.       The request is related to public security, public health, and other material public interests;
  3.       In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4.       To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5.       If the personal data has been publicly disclosed by the data subject;
  6.       Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1.       Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2.       Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3.       Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1.       Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1.       Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.       Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.       Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

  1.       Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.       Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.       Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       Specific Clauses of EU General Data Protection Regulations

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.       Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2.       Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.       Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4.       Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.       Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.

If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.       Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2.       Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.       Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.       Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5.       we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:

①Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

 

  1.       The Right to Privacy in California and Other US states

If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.

The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

  1. Your Personal Information Rights
  1.       Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①Categories, purposes, and sources of personal information collected in the past 12 months;

②Specific personal information collected in the past 12 months;

③Types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.       Right to Request the Deletion of Personal Information

California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.       Right to Limit Use of Sensitive Personal Information

You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

  1.       Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.       Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

  1.   How Your Personal Information is Transferred Globally

UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.

To provide the user with global UGREEN NAS services, UGREEN transfers the user’s personal information from the account registration country/region (home country/region) to HONG KONG UGREEN LIMITED (UGREEN’s affiliate in Hong Kong, “HONG KONG UGREEN” ) on a need-to-know-basis.

Specifically, after registration by the user, UGREEN will transmit the home country/region to HONG KONG UGREEN. When you enable UGLINK function, we will transfer UGLINK information of your NAS device to HONG KONG UGREEN.With that, UGREEN can, through HONG KONG UGREEN, identify the home country/region  of the user’s account and then assign the user to the server in the his/her home country/region whenever a request is made by the user from any location worldwide. Suppose the user is traveling for business or pleasure to places such as Europe or North America, and accessing his/her device in mainland China there, then the home country/region and UGLINK information of the user’s NAS device will be transmitted from the Hong Kong server to UGREEN’s affiliates Ugreen Group GmbH (located in Germany) or AMERICA UGREEN LIMITED (located in the United States). This is required for us to provide the user with global UGREEN cloud services, which will allow the user to conveniently and efficiently access his/her UGREEN NAS device from any country/region worldwide.

To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.

If you wish to exercise your rights under6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

  1. Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;
  2. Modifications in the main entities of personal information sharing, transfer, or public disclosure;
  3. Major alterations in your participation in personal information processing and the exercise of your rights;
  4. Changes in our personal information processing departments, contact details, and complaint channels;
  5. When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

 

  1.   Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1.       Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2.       Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3.       You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 888 678 8925        Mon-Fri 9:00-17:00 PST 

  1.       Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Demandes d’autorisations et description de leur utilisation – UGREEN NAS

Nous pouvons demander ou utiliser des autorisations spécifiques du système d'exploitation afin de garantir le fonctionnement sûr et stable du NAS UGREEN.

Nous avons répertorié ci-dessous les autorisations du système d'exploitation qui peuvent être demandées ou utilisées par UGREEN NAS afin de protéger votre droit à l'information, et vous pouvez gérer ces autorisations en fonction de vos besoins réels.

Le type et la finalité des autorisations demandées et utilisées peuvent évoluer suite aux mises à jour d'UGREEN NAS. Le cas échéant, nous mettrons à jour cette liste afin de vous tenir informé(e) des autorisations requises et de leur utilisation.

Veuillez noter que nous pouvons utiliser des SDK tiers pour nos fonctionnalités commerciales et produits, ainsi qu'à des fins de sécurité, et que ces tiers peuvent également demander ou utiliser des autorisations spécifiques du système d'exploitation.

Vous pouvez utiliser des plugins ou des applets HTML5 développés par des tiers lorsque vous utilisez notre produit, et ces plugins ou applets tiers peuvent également demander ou utiliser certaines autorisations du système d'exploitation nécessaires pour fournir des fonctions commerciales.

 

I. iOS (appareils mobiles)

Nom de l'autorisation

Description de l'autorisation

Cas d'utilisation et objectifs

Autorisations de prise de vue

Utilisez l'appareil photo du téléphone portable

Pour la lecture des codes QR afin de lier des appareils ou d'autoriser les connexions

Autorisations de la galerie

Accédez aux photos et vidéos

Pour lire, écrire et télécharger des images, des vidéos et des fichiers

Autorisations de réseau local

Utilisez le réseau local

Pour l'identification des périphériques NAS UGREEN sur le réseau local

Autorisations de notification des messages

Vous informer des messages intégrés à l'application via le système de notifications de votre téléphone

Autorisez-nous à vous envoyer des messages et notifications importants concernant votre appareil, la sécurité de votre compte, et plus encore.

 

II. Système Android (appareils mobiles)

Nom de l'autorisation

Description de l'autorisation

Cas d'utilisation et objectifs

Autorisations de prise de vue

Utilisez l'appareil photo du téléphone portable

Pour la lecture des codes QR afin de lier des appareils ou d'autoriser les connexions

Autorisations de la galerie

Accéder aux photos

Pour lire, écrire et télécharger des images afin de définir une photo de profil personnalisée ou de télécharger et sauvegarder des photos sur le périphérique NAS UGREEN.

Autorisations vidéo

Accédez aux vidéos

Pour lire, écrire et télécharger des vidéos, ainsi que pour sauvegarder des vidéos sur le périphérique NAS UGREEN.

Autorisations audio

Accéder aux fichiers audio

Pour la lecture, l'écriture et le chargement de fichiers audio sur le périphérique NAS UGREEN

Autorisations de réseau local

Utilisez le réseau local

Pour l'identification des périphériques NAS UGREEN sur le réseau local

Autorisations de notification des messages

Vous informer des messages intégrés à l'application via le système de notifications de votre téléphone

Autorisez-nous à vous envoyer des messages et notifications importants concernant votre appareil, la sécurité de votre compte, et plus encore.

 

III. Système d'exploitation Mac (PC)

Nom de l'autorisation

Description de l'autorisation

Cas d'utilisation et objectifs

Messages et notifications

Afficher les notifications contextuelles sur le bureau de votre ordinateur

Pour les messages et notifications de l'appareil

Autorisations d'accès complet au disque

Lire et écrire des fichiers sur l'ordinateur

Pour lire, écrire, télécharger et synchroniser les sauvegardes.

 

IV. Système d'exploitation Windows (PC)

Nom de l'autorisation

Description de l'autorisation

Cas d'utilisation et objectifs

Messages et notifications

Afficher les notifications contextuelles sur le bureau de votre ordinateur

Pour les messages et notifications de l'appareil

Système de fichiers

Lire et écrire des fichiers sur l'ordinateur

Pour lire, écrire, télécharger et synchroniser les sauvegardes.

UGREEN NAS Permissions Request and Description of Use

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

  1. We may request or use specific operating system permissions to ensure the safe and stable operation of UGREEN NAS.
  2. We have listed the operating system permissions that may be requested or used by UGREEN NAS below to protect your right to know, and you may manage these permissions based on your actual needs.
  3. The type and purpose of the permissions requested and used may change due to UGREEN NAS updates. We will promptly amend the list in the event of such changes to ensure you are kept informed of the permissions requested and how they are used.
  4. Please note that we may use third party SDKs for our business and product features and security purposes and that these third parties may also request or use specific operating system permissions.
  5. You may use HTML5 plugins or applets developed by third parties when using our product, and such third party plugins or applets may also request or use certain operating system permissions necessary to provide business functions.

 

I. iOS (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos and videos

For reading, writing, and uploading pictures, videos, and files

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

II. Android System (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos

For reading, writing, and uploading images to set a personalized profile photo or upload and back up photos to the UGREEN NAS device

Video Permissions

Access videos

For reading, writing, and uploading videos to upload and back up videos to the UGREEN NAS device

Audio Permissions

Access audio files

For the reading, writing, and uploading audio files to upload them to the UGREEN NAS device

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

III. Mac Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

Full Disk Access Permissions

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

IV. Windows Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

File System

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

UGREEN NAS Permissions Request and Description of Use

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

  1. We may request or use specific operating system permissions to ensure the safe and stable operation of UGREEN NAS.
  2. We have listed the operating system permissions that may be requested or used by UGREEN NAS below to protect your right to know, and you may manage these permissions based on your actual needs.
  3. The type and purpose of the permissions requested and used may change due to UGREEN NAS updates. We will promptly amend the list in the event of such changes to ensure you are kept informed of the permissions requested and how they are used.
  4. Please note that we may use third party SDKs for our business and product features and security purposes and that these third parties may also request or use specific operating system permissions.
  5. You may use HTML5 plugins or applets developed by third parties when using our product, and such third party plugins or applets may also request or use certain operating system permissions necessary to provide business functions.

 

I. iOS (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos and videos

For reading, writing, and uploading pictures, videos, and files

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

II. Android System (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos

For reading, writing, and uploading images to set a personalized profile photo or upload and back up photos to the UGREEN NAS device

Video Permissions

Access videos

For reading, writing, and uploading videos to upload and back up videos to the UGREEN NAS device

Audio Permissions

Access audio files

For the reading, writing, and uploading audio files to upload them to the UGREEN NAS device

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

III. Mac Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

Full Disk Access Permissions

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

IV. Windows Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

File System

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

Liste des informations personnelles que UGREEN NAS partage avec des tiers

Nous pouvons ajouter des kits de développement logiciel (SDK), des interfaces de programmation d'applications (API) et d'autres codes, tels que des modules d'extension fournis par nos partenaires, ou collaborer avec eux de diverses manières afin de garantir le fonctionnement sûr et stable de toutes les fonctionnalités et applications UGREEN NAS. Nos partenaires sont listés ci-dessous. Veuillez consulter leur politique de confidentialité ou leurs conditions générales de service pour obtenir des informations détaillées sur la manière dont ils gèrent vos données personnelles. Veuillez noter que les types de traitement des données utilisés par le code du partenaire peuvent varier en fonction des mises à jour et des modifications de politique. Pour plus de détails, veuillez consulter les directives officielles publiées par le partenaire.

 

1. Appareils mobiles

 

(1) Tencent Bugly (SDK)

Nom de la société tierce :Shenzhen Tencent Computer Systems LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Collecte des informations sur les erreurs d'application

Informations personnelles concernées :

Android : modèle du téléphone, marque du téléphone, version du système Android, niveau d’API du système Android, version du système du fabricant, type d’architecture du processeur, état du système (rooté ou non), espace disque occupé, espace mémoire occupé, type de réseau, nom et PID du processus de l’application en cours d’exécution.
iOS : modèle de l’appareil, version du système d’exploitation, numéro de version interne du système d’exploitation, état du Wi-Fi, caractéristiques du processeur, espace mémoire disponible, espace disque disponible, état du téléphone en cours d’exécution (mémoire occupée par les processus et mémoire virtuelle utilisée), ID FV, jailbreak ou non, et code régional

Cas d'utilisation :Collecte d'informations sur les erreurs

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

 

(2) Baidu Maps (SDK)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :Chine continentale

Objectif d'utilisation :Obtention d'informations cartographiques

Informations personnelles concernées :Informations sur l'appareil (y compris les informations d'identification de l'appareil (ID Android, IDFA, IDFV), les informations système (version du système d'exploitation, marque et modèle de l'appareil, configuration de l'appareil) et les informations sur l'application (nom de l'application), répertoire de stockage externe Informations de localisation (y compris latitude et longitude, informations GNSS, adresse de la passerelle WiFi, BSSID, SSID, puissance du signal WiFi, état du WiFi, paramètres WiFi, liste des points d'accès WiFi, données d'identification de la station de base, détails de l'opérateur réseau, informations sur la puissance du signal de l'appareil, adresse IP, informations Bluetooth et informations des capteurs (accéléromètre, gyroscope, orientation, pression, vecteur de rotation, luminosité, magnétomètre)) ; type de réseau (par exemple, réseau mobile ou réseau WiFi).

Cas d'utilisation :Albums de cartes et détails des photos

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :https://lbsyun.baidu.com/index.php?title=openprivacy

 

(3) Baidu Maps (API)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :La Chine continentale

Objectif d'utilisation :Catégoriser et afficher les images prises à proximité les unes des autres en fonction des informations de localisation de l'album photo.

Informations personnelles concernées :Coordonnées géographiques (latitude et longitude) de l'album photo

Cas d'utilisation :Géolocalisation de l'album, détails des photos

Méthode de partage :API

Lignes directrices des tiers pour le traitement des informations personnelles: https://lbsyun.baidu.com/index.php?title=openprivacy

 

(4) Google Maps (SDK)

Nom de la société tierce :Google LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Obtention d'informations cartographiques

Informations personnelles concernées :Informations de géolocalisation de l'utilisateur, y compris les données de localisation en temps réel

Cas d'utilisation :Positionnement

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :https://policies.google.com/privacy

 

(5) Google Maps (API)

Nom de la société tierce :Google LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Catégoriser et afficher les images prises à proximité les unes des autres en fonction des informations de localisation de l'album photo.

Informations personnelles concernées :Coordonnées géographiques (latitude et longitude) de l'album photo

Cas d'utilisation :Géolocalisation de l'album, détails des photos

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://policies.google.com/privacy

 

(6) Documentation du service de navigation Tencent (Android) (SDK)

Nom de la société tierce :Shenzhen Tencent Computer System Co., Ltd.

Zone d'application :Chine continentale

Objectif d'utilisation : Offrir aux utilisateurs un service de navigation de documents locaux stable, sécurisé et hautement compatible.

Informations personnelles concernées: informations sur le périphérique (modèle, système d'exploitation et type de processeur) et informations sur l'application (nom du package et numéro de version de l'application hôte)

Cas d'utilisation :consultation de documents

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :

https://rule.tencent.com/rule/b01dde7c-2c5b-487a-9bdd-3275dc716a83

 

(7) Firebase Crashlytics (SDK)

Nom de la société tierce :Google Inc.

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Collecte des informations sur les erreurs d'application

Informations personnelles concernées :Android : UUID d’installation de Crashlytics, ID d’installation de Firebase, journaux de plantage et données minidump de Breakpad (Plantages NDK uniquement)

Cas d'utilisation :Collecte des informations sur les erreurs

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers : https://firebase.google.com/support/privacy

 

 

(8) Partage WeChat (SDK)

Nom de la société tierce :Shenzhen Tencent Computer Systems LLC

Zone d'application :

Android :La Chine continentale

iOS :La Chine continentale et d'autres pays/régions

Objectif d'utilisation :Partager des images ou du contenu depuis des périphériques NAS UGREEN ou des téléphones mobiles vers WeChat

Informations personnelles concernées:i sélectionné par l'utilisateurimages ou contenu à partager sur WeChat (via le presse-papiers dans certains cas)

Cas d'utilisation :Partager des images ou du contenu sur WeChat

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers : https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8

 

(9) Baidu Netdisk (API)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Baidu Netdisk en fonction des commandes de l'utilisateur

Informations personnelles concernées : f sélectionné par l'utilisateurfichiers et autres contenus à télécharger sur Baidu Netdisk

Cas d'utilisation :Se connecter à Baidu Netdisk et y télécharger ou y téléverser des fichiers

Méthode de partage : API

Règles de traitement des données personnelles par des tiers :https://pan.baidu.com/disk/main#/protocol/privacy_policy

 

(10) Suivi rapide (Collecte Full-Stack et analyse de croissance) (SDK)

Nom de la société tierce :Hangzhou Lingyang Intelligent Service Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Analyse statistique des visites de pages et des comportements opérationnels des utilisateurs afin d'optimiser les fonctionnalités du produit et la stabilité du service

Informations personnelles concernées :Aucune (Les données personnelles collectées par le SDK sont traitées par UGREEN et ne seront pas partagées avec des tiers.)

Cas d'utilisation :Pages accessibles sur tous les appareils (mobile, web, PC et firmware)

Directives des tiers concernant le traitement des données : https://help.aliyun.com/document_detail/467405.html?spm=a2c4g.11186623.help-menu-194063.d_4_0_1.7c7215b3PleAWJ&scm=20140722.H_467405._.OR_help-T_cn~zh-V_1

 

 

2. Appareils Web et PC

 

(1) Google Maps (SDK)

Nom de la société tierce :Google LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Obtention d'informations cartographiques

Informations personnelles concernées :Informations de géolocalisation de l'utilisateur, y compris les données de localisation en temps réel.

Cas d'utilisation :Positionnement

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers : https://policies.google.com/privacy

 

(2) Google Maps (API)

Nom de la société tierce :Google LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Catégoriser et afficher les images prises à proximité les unes des autres en fonction des informations de localisation de l'album photo.

Informations personnelles concernées :Coordonnées géographiques (latitude et longitude) de l'album photo

Cas d'utilisation :Géolocalisation de l'album, détails des photos

Méthode de partage :API

Règles de traitement des données personnelles par des tiers :https://policies.google.com/privacy

 

(3) Baidu Maps (SDK)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :Chine continentale

Objectif d'utilisation :Obtention d'informations cartographiques

Informations personnelles concernées :Le kit de développement logiciel (SDK) de Baidu Map requiert généralement les informations de géolocalisation des utilisateurs, y compris les données de localisation en temps réel.

Cas d'utilisation :Positionnement

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :https://lbsyun.baidu.com/index.php?title=openprivacy

 

(4) Baidu Maps (API)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :La Chine continentale

Objectif d'utilisation :Catégoriser et afficher les images prises à proximité les unes des autres en fonction des informations de localisation de l'album photo.

Informations personnelles concernées :Coordonnées géographiques (latitude et longitude) de l'album photo

Cas d'utilisation :Géolocalisation de l'album, détails des photos

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://lbsyun.baidu.com/index.php?title=openprivacy

 

(5) Microsoft OneDrive (SDK)

Nom de la société tierce :Microsoft Corporation

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Microsoft OneDrive en fonction des commandes de l'utilisateur

Informations personnelles concernées : Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Microsoft OneDrive

Cas d'utilisation :Se connecter à Microsoft OneDrive et y charger ou télécharger des fichiers.

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers : https://learn.microsoft.com/en-us/sharepoint/onedrive-privacy-security-overview

 

(6) Baidu Netdisk (API)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Baidu Netdisk en fonction des commandes de l'utilisateur

Informations personnelles concernées : Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Baidu Netdisk

Cas d'utilisation :Se connecter à Baidu Netdisk et y télécharger ou y téléverser des fichiers

Méthode de partage :API

Règles de traitement des données personnelles par des tiers :https://pan.baidu.com/disk/main#/protocol/privacy_policy

 

3. Firmware

 

(1) Téléchargement de Xunlei (SDK)

Nom de la société tierce :Shenzhen Xunlei Networking Technologies, Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Permettre aux utilisateurs d'utiliser les fonctionnalités de téléchargement de Thunder

Informations personnelles concernées :autorisations de stockage (écriture sur carte SD, lecture du stockage externe), informations sur l'appareil (modèle de l'appareil, type de système), informations sur le réseau (type de réseau, adresse IP) et informations sur le compte (identifiant du compte Xunlei)

Cas d'utilisation :Utilisation de Xunlei Télécharger

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers :https://i.xunlei.com/policy/privacy.html

 

(2) Baidu Netdisk (SDK)

Nom de la société tierce :Beijing Baidu Netcom Science Technology LLC

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Baidu Netdisk en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Baidu Netdisk

Cas d'utilisation :Se connecter à Baidu Netdisk et y télécharger ou y téléverser des fichiers

Méthode de partage :SDK

Règles de traitement des données personnelles par des tiers : https://pan.baidu.com/disk/main#/protocol/privacy_policy

 

(3) Aliyun Drive (API)

Nom de la société tierce :Hangzhou Duanqu Network Media Technology Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Aliyun Drive en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Aliyun Drive

Cas d'utilisation :Se connecter à Aliyun Drive et y télécharger ou y transférer des fichiers

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://terms.alicdn.com/legal-agreement/terms/suit_bu1_alibaba_group/suit_bu1_alibaba_group202102022125_53871.html

 

(4) 115 Cloud Disk (API)

Nom de la société tierce :Guangdong 115 Technology Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et le disque cloud 115 en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur 115 Cloud Disk

Cas d'utilisation :Se connecter à 115 Cloud Disk et y télécharger ou y transférer des fichiers

Méthode de partage : API

Règles de traitement des données personnelles par des tiers : https://115.com/privacy.html

 

(5) Quark Cloud Drive (API)

Nom de la société tierce :Guangzhou Dongyue Information Technology Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Quark Cloud Drive en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Quark Cloud Drive

Cas d'utilisation :Se connecter à Quark Cloud Drive et y télécharger ou y transférer des fichiers

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://terms.alicdn.com/legal-agreement/terms/suit_bu1_uc/suit_bu1_uc202002251416_20839.html

 

(6) Microsoft OneDrive (API)

Nom de la société tierce :Microsoft Corporation

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Microsoft OneDrive en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Microsoft OneDrive

Cas d'utilisation :Se connecter à Microsoft OneDrive et y charger ou télécharger des fichiers.

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://learn.microsoft.com/en-us/sharepoint/onedrive-privacy-security-overview

 

(7) Google Drive (API)

Nom de la société tierce :Google LLC

Zone d'application :Pays et régions situés en dehors de la Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Google Drive en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Google Drive

Cas d'utilisation :Se connecter à Google Drive et y importer ou télécharger des fichiers.

Méthode de partage : API

Règles de traitement des données personnelles par des tiers : https://policies.google.com/privacy

 

(8) Tianyi Cloud Drive (API)

Nom de la société tierce :E-surfing Digital Life Technology Co., Ltd.

Zone d'application :La Chine continentale

Objectif d'utilisation :Transfert de données entre les périphériques NAS UGREEN et Tianyi Cloud Drive en fonction des commandes de l'utilisateur

Informations personnelles concernées :Fichiers sélectionnés par l'utilisateuret d'autres contenus à télécharger sur Tianyi Cloud Drive

Cas d'utilisation :Se connecter à Tianyi Cloud Drive et y télécharger ou y transférer des fichiers

Méthode de partage :API

Règles de traitement des données personnelles par des tiers : https://cloud.189.cn/web/license#/?policyCode=policy_7

 

 

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: May 17, 2024

Last Updated: Oct 12, 2024|

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. Mobile Devices
  1. Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

  1. Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy

  1. Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

  1. China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal information:https://dev.10086.cn/docInside?contentId=11039019811152

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. Tencent browsing service documentation SDK (Android) (SDK)

Third-party company: Shenzhen Tencent Computer System Co., Ltd.

Region: Mainland China

Purpose: Provide users with a stable, secure, and highly compatible local document browsing service.

Personal information to be accessed: device information (device model, operating system, and CPU type) and application information (host application package name and version number)

Scenario: document browsing

Sharing mode: SDK

Third-party personal information processing rules: https://rule.tencent.com/rule/b01dde7c-2c5b-487a-9bdd-3275dc716a83

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. PC Devices
  1. Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en

  1. Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

  1. OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

  1. OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. Web Devices(Device)
  1. Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en

  1. Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

  1. OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

  1. Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. 1. Mobile Devices

 

(1)      Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

 

(2)      Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal
information:https://lbsyun.baidu.com/index.php?title=openprivacy

 

(3)      Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

 

(4)      China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal
information:https://dev.10086.cn/docInside?contentId=11039019811152

 

(5)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(6)      JIGUANG (SDK)

Name of the third party company:Shenzhen Hexun Huagu Information Technology Co., Ltd

Applicable Area:Mainland China

Use Purpose:One-click Login and Push

Personal Information Involved:JIGUANG Push: device parameters, system information, device identifier, network information, location information, application list information, and message push logs JIGUANG Security Authentication: device parameters, system information, device identifier, network information, location information, phone number, and application list details

Use Cases:One-click Login and Push

Sharing method:SDK

Third party guidelines for processing personal information:https://www.jiguang.cn/license/privacy

 

 

 

  1. 2. PC Devices

 

(1)      Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=zh-cn&hl=zh_CN

 

(2)      Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

(3)      OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

(4)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(5)      Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

(6)      OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. 3. Web Devices(Device)

 

(1)      Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=zh-cn&hl=zh_CN

 

(2)      Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

(3)      OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

(4)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(5)      OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. 4. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

 

(1)      QQ (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:Mainland China

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:The QQ SDK involves users' basic personal information, such as their nickname, profile picture, and QQ number. Such information is used for login and authentication purposes.

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://rule.tencent.com/rule/e82cbd02-f078-4550-bf03-5d5ae7ac0249

 

(2)      Facebook (SDK)

Name of the third party company:Meta Platforms, Inc.

Applicable Area:Other Countries or Regions

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:The Facebook SDK involves users' basic personal information such as their nickname, profile photo, and account number. Such information is used for login and authentication purposes.

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://www.facebook.com/privacy/policy

 

(3)      WeChat (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:Mainland China

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:Device information (IMEI, IMSI, MAC address, Android ID, and IDFA), network details, WeChat account details

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl

 

(4)      Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

 

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. Mobile Devices

 

  1.       Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

 

  1.       Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy

 

  1.       Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

 

  1.       China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal information:https://dev.10086.cn/docInside?contentId=11039019811152

 

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

 

  1. PC Devices

 

  1.       Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en 

 

 

  1.       Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

  1.       OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

  1.       Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

  1.       OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. Web Devices(Device)

 

  1.       Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en 

 

  1.       Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

  1.       OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

  1.       OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

 

  1.       Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

 

Liste de collecte des informations personnelles Ugreen NAS

Dernière mise à jour : 05/12/2025

 

Contextes et fonctions commerciales

Types de renseignements personnels concernés

But

Inscription et connexion

Numéro de téléphone (utilisateurs de Chine continentale) ou adresse e-mail (utilisateurs d'autres pays et régions), code de vérification, informations d'identité (photo de profil, pseudonyme), e-mail de vérification d'urgence (lorsque vous activez et configurez la fonction d'authentification à deux facteurs)

Nous vous accompagnons dans la création de votre compte, complétons vos informations, assurons sa sécurité et facilitons sa récupération. Vous pouvez ainsi vous connecter à votre compte cloud UGREEN même en cas de perte de votre téléphone ou d'oubli de votre mot de passe. Nous pouvons associer les informations de base que vous fournissez à votre NAS UGREEN et vous envoyer des notifications importantes par SMS ou e-mail.

Dispositif de liaison

Compte cloud UGREEN, modèle du périphérique NAS UGREEN, version du système du périphérique, numéro de série (SN) et adresse MAC du périphérique, adresse IP, ID UGREENlink (si activé), nom personnalisé du périphérique, état de connectivité du périphérique (en ligne, hors ligne ou en veille), responsable du périphérique (propriétaire et utilisateur) et date d'expiration de la garantie (visible uniquement par les administrateurs)

Nous vous assistons dans la liaison de votre appareil à votre compte pour faciliter sa gestion et dans l'activation d'une surveillance continue afin de garantir des autorisations de gestion appropriées. Pour les administrateurs d'appareils, nous collectons également la date d'expiration de la garantie afin de leur envoyer des rappels.et la version du système de l'appareil pour l'analyse statistique afin d'orienter la planification de l'optimisation du produit.

Historique de connexion et gestion des appareils de confiance

Compte cloud UGREEN et les informations suivantes :

1) Heure de connexion : Enregistrement des heures de connexion précises, à la seconde près ;

2) Journal des opérations : Documentation des connexions à votre compte et des actions de déliaison ;

3) Informations de localisation : Détermination de votre ville de connexion en analysant et en identifiant votre adresse IP ;

4) Adresse IP : Utilisée pour localiser le réseau de connexion (précise à la ville) ;

5) Type de système d'exploitation : Identification du système d'exploitation utilisé lors de la connexion, tel que iOS, Android, macOS ou Windows ;

6) Méthode d'accès : Déterminer si l'accès à UGREEN NAS se fait via le site web ou d'autres clients.

Pour sécuriser votre compte et empêcher tout accès non autorisé, identifiez et réagissez rapidement à toute activité inhabituelle, protégez votre compte contre les risques de sécurité et renforcez sa sécurité.

Modèle de l'appareil, nom de l'appareil, lieu de connexion (identifié par l'adresse IP et précis à la ville) et heure de la dernière connexion

Protégez votre compte et facilitez l'identification des opérations de connexion effectuées par des utilisateurs autres que le titulaire du compte afin de nous permettre de prendre les précautions de sécurité nécessaires.

Historique de connexion et liste des appareils de confiance

Nous vous assistons dans la gestion de votre compte utilisateur. Vous avez le droit de supprimer tout dispositif de connexion que vous jugez suspect afin d'améliorer la sécurité de votre compte.

Ticket d'assistance technique (pour les utilisateurs hors de Chine continentale)

(1) Informations requises : Pays/région, numéro de série (SN) du périphérique NAS UGREEN, description du problème

(2) Informations facultatives : type de client, méthode de connexion NAS (via LAN ou Internet), catégorie du problème et module fonctionnel

(3) Informations associées automatiquement : votre pseudonyme et votre compte cloud UGREEN

Nous vous aidons à identifier les problèmes de support technique, à vous contacter et à vous fournir des solutions efficaces.

Recherche de périphériques LAN sur find.ugnas.com

Informations relatives à l'appareil que vous utilisez, notamment son nom, son adresse IP, son adresse MAC, son numéro de série (SN), la version de son système d'exploitation, son état de connectivité (initialisation, en ligne/hors ligne) et son état Wake-on-LAN (WOL).

S'assurer que la fonction de recherche puisse localiser avec précision et efficacité les périphériques du réseau local pour faciliter l'accès

Services UGREENlink

Identifiant UGREENlink, numéro de série (SN) du périphérique NAS UGREEN, adresse IP et port de routage UGREENlink

Ces informations sont essentielles pour établir une connexion sécurisée et optimiser votre expérience utilisateur. Les numéros de série garantissent une liaison précise et sécurisée avec votre compte UGREEN, vous permettant ainsi d'accéder aux services UGREENlink. Lorsque vous utilisez les fonctionnalités UGREENlink, nous collectons votre adresse IP et les informations relatives à votre port de routage afin de faciliter la connexion à distance à votre appareil et vous permettre d'accéder à votre NAS UGREEN et de le gérer à distance.

 

 

Déverrouillage biométrique pour coffres-forts NAS UGREEN

Jeton d'accès permettant de déverrouiller les coffres-forts NAS UGREEN, stocké localement sur votre appareil (par exemple, votre téléphone portable). UGREEN ne télécharge ce jeton sur aucun serveur autre que votre NAS et ne traite aucune donnée biométrique brute.

Déverrouillez vos coffres-forts NAS UGREEN.

Album bébé

Surnom du bébé, date de naissance et tout autre détail souhaité (y compris la date et l'heure de naissance, le sexe, le groupe sanguin, la taille et le poids).

Lorsque vous créez un album de bébé dans la Galerie, nous recueillons ces informations afin de nommer le bébé dans l'album et d'afficher sa photo.’Photos classées par âge. Les informations que vous fournissez seront uniquement affichées dans l'album bébé.

Assistance technique

①Informations relatives à votre compte et à vos coordonnées, telles que votre compte cloud UGREEN ou d'autres moyens de contact que vous fournissez (par exemple, votre adresse e-mail).

② ②Informations sur le périphérique, notamment le numéro de série (SN) du périphérique NAS UGREEN, le numéro de version du système, le modèle du produit NAS, la méthode de connexion du NAS, l'adresse IP, les journaux d'exploitation (détaillant les activités du système, les journaux de service, les journaux d'erreurs et les journaux des opérations initiées par l'utilisateur telles que les pages visitées, les comportements de clic, l'utilisation des fonctionnalités, la durée de la session et la fréquence d'opération) et les informations sur le client (notamment le type et la version du système d'exploitation et les informations sur la version du logiciel).

①Services d'assistance technique efficaces : en collectant les informations relatives à votre appareil, nous pouvons identifier et résoudre rapidement les problèmes, vous fournissant ainsi une assistance technique précise.

②Autorisations spécifiques de l'utilisateur : Dans un premier temps, notre équipe d'assistance technique demandera des autorisations générales d'accès aux informations de l'appareil.

③Diagnostic complet : Pour les problèmes techniques complexes, des autorisations supplémentaires peuvent être demandées avec votre accord. Cela implique la création d’un compte administrateur pour l’équipe de support technique. L’accès aux fichiers personnels n’est autorisé que dans ces circonstances particulières.

Enquête sur l'expérience utilisateur (à l'exclusion des utilisateurs de Chine continentale)

Adresse e-mail, compte cloud UGREEN

①Afin d'améliorer constamment nos produits et services et de vous offrir une expérience utilisateur plus personnalisée.

②Permettez-nous de mieux comprendre votre expérience et vos commentaires après avoir utilisé le NAS UGREEN.

③Recueillez vos impressions d'utilisation et vos suggestions de préférences concernant les produits UGREEN afin de mieux orienter nos améliorations et optimisations de produits.

④Nous pouvons également utiliser votre adresse électronique pour vous envoyer des informations marketing par courriel.

Opérations et sécurité

Journaux d'incidents, version du système, modèle de l'appareil, numéro de version du logiciel, identifiant du fournisseur (IDFV), identifiant Android, identifiant anonyme ouvert de l'appareil (OAID) et journaux du client (qui peuvent contenir des enregistrements de l'état de l'appareil et de l'activité de l'utilisateur essentiels pour reproduire les problèmes).

 

Garantir le fonctionnement sécurisé des logiciels et des services, ainsi que la qualité et l'efficacité des opérations.

 

Sauvegarde et restauration de la configuration

①Connectivité et accès : utilisateurs et groupes d’utilisateurs (autorisations et paramètres avancés), services de fichiers, données de connexion des appareils (UGREENlink, DDNS, paramètres du portail), appareils finaux, domaines et LDAP ;

②Paramètres généraux : heure et langue, notifications, réseau, configuration de sécurité et services d’indexation ;

③Services système : Mises à jour système.

La fonction « Sauvegarde et restauration de la configuration » vous permet de sauvegarder et de restaurer les données de configuration après la réparation de votre appareil ou son utilisation dans un autre pays.

Programme d'analyse et d'amélioration des appareils (Réservé aux utilisateurs de Chine continentale)

Si vous participez volontairement à ce programme, nous pouvons collecter les données suivantes : identifiant du compte, identifiant de l’appareil, adresse IP, informations sur l’appareil, données de localisation, informations sur le réseau, indicateurs de performance, visites de pages, comportements de clic, activités de navigation, requêtes de recherche, statistiques d’utilisation des fonctionnalités, durée de la session, fréquence d’opération et diagnostics de plantage.

Ces données sont exclusivement utilisées à des fins d'analyse statistique pour évaluer les habitudes d'utilisation du produit, améliorer la stabilité du système et développer et perfectionner ses fonctionnalités. Elles ne seront en aucun cas utilisées pour identifier un utilisateur individuel.

 

UGREEN NAS Personal Information Collection List

Effective Date: May 17, 2024

Last Updated: Mar 20, 2025 |

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

UGREEN NAS Personal Information Collection List

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

Cloud Drive Tools

Third party cloud drive account information, including account name, profile photo, membership level, and cloud drive capacity

Facilitating file upload and download services between UGREEN NAS and third party cloud drives, and creating and managing synchronization tasks with third party cloud drives.

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

UGREEN NAS Personal Information Collection List

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

Cloud Drive Tools

Third party cloud drive account information, including account name, profile photo, membership level, and cloud drive capacity

Facilitating file upload and download services between UGREEN NAS and third party cloud drives, and creating and managing synchronization tasks with third party cloud drives.

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

Politique de divulgation des vulnérabilités

Ugreen Group Limited (ci-après dénommée « Nous » ou « Ugreen »), fabricant de produits NAS, accorde une grande importance à la sécurité de ses produits et de son activité, et reconnaît l'importance de la confidentialité et de la sécurité des données. La gestion de chaque faille de sécurité et l'amélioration de la sécurité de l'entreprise nécessitent la collaboration de toutes les parties prenantes. Si vous découvrez ou pensez avoir découvert une faille de sécurité potentielle lors de l'utilisation des services NAS, nous vous encourageons à nous la signaler dès que possible, conformément à la présente Politique de signalement des vulnérabilités. Nous nous engageons à mobiliser une équipe dédiée pour assurer le suivi, l'analyse et la résolution des problèmes signalés, et à vous répondre dans les meilleurs délais.

 

1. Processus de retour d'information et de traitement des vulnérabilités

[Retour d'information sur la vulnérabilité]

Si vous pensez que les produits NAS présentent des vulnérabilités ou des incidents de sécurité qui doivent être signalés, veuillez remplir le formulaire suivant.Formulaire de rapport de vulnérabilité.

 

[Processus de traitement des vulnérabilités]

Étape 1 : Le journaliste doit fournir des informations détaillées sur

la vulnérabilité.

Étape 2 : Ugreen vérifie et évalue les informations de vulnérabilité reçues.

Étape 3 : Corrigez la vulnérabilité et vérifiez la réparation des produits NAS.

Étape 4 : Publier une nouvelle version du produit NAS pour les mises à jour.

Étape 5 : Répondre au journaliste avec les résultats du traitement.

Étape 6 : Surveillez la stabilité du produit NAS après la mise à jour.

 

[Phase d'examen de la vulnérabilité]

1. Le rapport sera confirmé dans un délai d'un jour ouvrable suivant sa réception et une évaluation initiale sera effectuée.

2. Dans un délai de 3 jours ouvrables, l'évaluation sera terminée et la vulnérabilité sera corrigée ou un plan de remédiation sera élaboré.

 

[Phase de correction et d'achèvement des vulnérabilités]

1. Les vulnérabilités critiques seront corrigées dans les 3 jours ouvrables suivant la fin de l'évaluation.

2. Les vulnérabilités à haut risque seront corrigées dans un délai de 7 jours ouvrables après la réalisation de l'évaluation.

3. Les vulnérabilités à risque moyen seront corrigées dans les 30 jours ouvrables suivant la réalisation de l'évaluation.

4. Les vulnérabilités à faible risque seront corrigées dans un délai de 60 jours ouvrables après la réalisation de l'évaluation.

Certaines vulnérabilités sont soumises à des limitations environnementales ou matérielles, et le délai de réparation final dépendra de la situation réelle.

Un bulletin de sécurité d'urgence distinct est publié pour les vulnérabilités ayant un impact grave ou significatif.

 

2. Normes d'évaluation de la vulnérabilité

Selon leur gravité, les vulnérabilités sont classées en quatre niveaux : risque extrême, risque élevé, risque moyen et risque faible. Dès réception d’un signalement de vulnérabilité, nous mettons en œuvre une série de mesures internes pour la résoudre, conformément à la norme ISO/IEC 30111. Toutes les vulnérabilités signalées sont évaluées selon les critères du système de notation des vulnérabilités commun CVSS 3.1.

 

 

[Vulnérabilités extrêmes]

1. Accès direct à distance aux vulnérabilités des permissions système (permissions du serveur, permissions du client, appareils intelligents), y compris, mais sans s'y limiter, l'exécution de code arbitraire, l'exécution de commandes arbitraires, le téléchargement et l'utilisation de chevaux de Troie WebShell.

2. Le système d'information principal présente des défauts de conception logique, notamment la possibilité de modifier le mot de passe d'un compte sans aucune restriction de protection, de se connecter à n'importe quel compte, etc.

3. Cela conduit directement à de graves vulnérabilités de fuite d'informations dans le système commercial en ligne, y compris, mais sans s'y limiter, des vulnérabilités d'injection SQL dans la base de données principale.

4. Terminal mobile : Vulnérabilité d'exécution de code à distance pouvant affecter directement un grand nombre d'utilisateurs sans interaction.

5. Côté périphérique : en ce qui concerne les autorisations d'exécution à distance du périphérique (telles que le téléchargement d'autres données utilisateur NAS, l'accès à distance aux périphériques, etc.) dans l'environnement Internet, il n'existe aucune vulnérabilité d'exécution de commandes interactives à distance dans l'environnement Internet.

 

 

【Vulnérabilité à haut risque】

1. Les vulnérabilités qui entraînent directement la fuite d'informations sensibles sur les serveurs en ligne incluent, sans s'y limiter, la fuite du code source du système principal, le téléchargement de fichiers journaux sensibles du serveur, etc.

2. Le système d'information central peut utiliser l'identité d'autrui pour exécuter toutes les fonctions de la vulnérabilité, ce qui constitue une vulnérabilité importante ou sensible pour le fonctionnement non autorisé du système d'information central.

3. L'accès non autorisé à la plateforme de gestion et l'utilisation des fonctions d'administrateur, y compris, mais sans s'y limiter, la connexion à un compte d'administrateur sensible, l'activité de la plateforme concernée, la base d'utilisateurs, l'importance fonctionnelle et la sensibilité des informations des utilisateurs seront considérés comme des critères d'évaluation de vulnérabilité à haut risque.

4. Vulnérabilité de fuite d'informations à haut risque. Cela inclut, sans s'y limiter, les fuites de données sensibles pouvant être directement exploitées, ainsi que les vulnérabilités de fuite pouvant conduire à la divulgation d'une grande quantité d'informations d'identité des utilisateurs.

5. Vulnérabilités SSRF avec des échos qui peuvent accéder à l'intranet Ugreen.

6. Terminal mobile : Les applications tierces utilisent les fonctions client mobile de plusieurs applications pour effectuer des opérations à haut risque (telles que la lecture et l'écriture de fichiers, la lecture et l'écriture de SMS et la lecture et l'écriture de données client), et des fuites d'informations sensibles à haut risque.

7. Périphérique : obtient l’autorisation d’exécution de commandes (par exemple, le téléchargement de données d’autres utilisateurs du NAS ou l’accès à distance à des périphériques) depuis la source proche ou le réseau local. Aucune vulnérabilité d’exécution de commandes à distance interactive n’est présente sur la source proche ou le réseau local.

8. Dispositif : Les vulnérabilités qui provoquent à distance un déni de service permanent sur les dispositifs incluent, sans toutefois s'y limiter, les attaques par déni de service à distance sur les dispositifs du système (les dispositifs ne peuvent plus être utilisés, sont complètement et définitivement endommagés ou l'ensemble du système doit être réécrit), et les attaques ne permettent pas de contact physique avec les dispositifs, et les attaques doivent être rapidement répliquées par lots.

 

【Vulnérabilité de risque moyen】

1. Fuite d'informations ordinaires, y compris, mais sans s'y limiter, le mot de passe de stockage en clair du client mobile, le téléchargement de packages de compression de code source contenant des informations sensibles du serveur ou de la base de données, etc.

2. Les défauts de conception logique existants dans le système, tels que les failles de paiement, etc.

3. Vulnérabilités causées par des défauts de mécanismes d'authentification faibles, y compris, mais sans s'y limiter, la possibilité de craquer par force brute les fonctions sensibles captcha, l'absence de captcha dans l'interface de connexion, etc.

4. Vulnérabilité SSRF sans écho.

5. Vulnérabilités nécessitant une interaction pour obtenir des informations d'identité de l'utilisateur, y compris, mais sans s'y limiter, les attaques CSRF pour les opérations sensibles, les attaques XSS de stockage, le détournement JSONP pour les informations sensibles, etc.

6. Vulnérabilité de déni de service à distance pouvant désactiver certaines fonctionnalités d'une application en ligne (il faut prouver qu'elle affecte d'autres utilisateurs).

7. Une vulnérabilité qui provoque l'indisponibilité d'un appareil intelligent. Par exemple, un système est victime d'une attaque par déni de service permanente initiée localement (l'appareil devient inutilisable : complètement et définitivement endommagé ou nécessitant la réécriture complète du système d'exploitation), ou d'une attaque par déni de service temporaire.

vulnérabilité causée par des attaques à distance (suspension ou redémarrage à distance), et l'attaque doit pouvoir se répliquer rapidement par lots.

  • Une vulnérabilité qui permet aux systèmes d'information d'une entreprise d'utiliser l'identité d'autres personnes pour effectuer toutes les opérations fonctionnelles qui dépassent leurs droits.

 

【Vulnérabilité à faible risque】

1. Vulnérabilités pouvant être exploitées dans les attaques de phishing, y compris, mais sans s'y limiter, les vulnérabilités de redirection d'URL.

2. Défauts de conception logique à faible risque.

3. Vulnérabilités mineures de fuite d'informations, y compris, mais sans s'y limiter, les fuites de chemins, les fuites de fichiers .git et le contenu des journaux d'activité côté serveur.

4. Vulnérabilités pouvant être exploitées à des fins d'hameçonnage ou de piratage,

y compris, mais sans s'y limiter, les modifications arbitraires d'URL et les vulnérabilités XSS par réflexion.

5. Terminal mobile : déni de service local (y compris, mais sans s'y limiter, le déni de service causé par les autorisations de composants Android non tiers), fuite d'informations mineure (affectant uniquement les utilisateurs individuels), etc.

6. Une vulnérabilité provoquant une interruption temporaire de service sur un appareil. Cela inclut, sans s'y limiter, les vulnérabilités d'attaque par déni de service temporaire causées par des attaques locales (les appareils doivent être réinitialisés aux paramètres d'usine).

 

[Ignorer le problème]

1. Problèmes de bogues non liés à la sécurité, y compris, mais sans s'y limiter, l'ouverture lente des pages Web, les formats désordonnés, etc.

2. Le rapport soumis est trop simple et ne peut être reproduit selon son contenu, notamment en ce qui concerne les vulnérabilités qui ne peuvent être reproduites même après des échanges répétés avec l'auditeur de vulnérabilités.

3. Rapports inexploitables ou inoffensifs, y compris, mais sans s'y limiter, les CSRF canulars (sans impact réel sur les utilisateurs), les attaques par déni de service local qui ne peuvent pas affecter les autres, les attaques XSS auto-infligées, les attaques XSS PDF, les fuites d'informations non sensibles (adresse IP intranet, nom de domaine), les attaques par bombardement de courriels, etc.

4. Aucune fuite pratique de code source.

5. Le problème de sécurité dans le module non-Ugreen du produit matériel, ou le défaut du matériel lui-même.

6. Problèmes de sécurité qu'Ugreen divulgue de manière proactive ou qui ont été divulgués à l'extérieur.

7. Problèmes de sécurité sur les produits, applications ou applications Web qui ne sont plus maintenus.

8. Les vulnérabilités qu'Ugreen est capable d'auto-valider sont connues en interne et ont été corrigées.

9. Déni de service causé par les autorisations d'applications Android tierces

composants.

 

 

Toute information fournie à Ugreen concernant les vulnérabilités des produits NAS, y compris toutes les informations contenues dans les rapports de vulnérabilité des produits

Les informations que vous transférez seront la propriété d'Ugreen et utilisées par cette dernière.

Ugreen se réserve le droit de modifier cette politique à tout moment.

Conditions de service de garantie UGREEN NAS

  1. Produits couverts

Produits matériels UGREEN NAS (incluant les adaptateurs secteur et câbles réseau nécessaires à leur utilisation) achetés auprès de nous ou de nos distributeurs/revendeurs agréés par les clients, ainsi que les disques durs fournis par nous. Le numéro de série (SN) attaché au produit est une preuve de votre service de garantie. Veuillez le conserver correctement.

 

  1. Période de garantie

La période de garantie pour les produits NAS et leurs accessoires est la suivante :

Catégorie de garantie

Modèle

Période de garantie

 

Appareil principal

Série DH / Série DX

2 ans

Série DXP

(tels que DXP2800/4800/4800Plus/DXP480TPlus)

2 ans

Série DXP6800 / Série DXP8800

3 ans

Adaptateur secteur

1 an

Câbles réseau

1 an

Disque dur

Soumis à la période de garantie fournie par le fabricant du disque dur

La période de garantie suite au remplacement de produits, à la réparation ou au remplacement de pièces suivra la période de garantie restante de l'appareil entier. Si d'autres plateformes en ligne ou les lois de votre localité stipulent des dispositions différentes, les règles de la plateforme en ligne auprès de laquelle vous avez acheté le produit ou les lois de votre localité prévaudront.

 

  1. Instructions de retour et d'échange
  1. Cette garantie et cette période de retour et d'échange s'appliquent uniquement aux produits matériels NAS vendus aux États-Unis.

Si le produit subit une défaillance de performance due à des dommages non humains dans les 14 jours (incluant le 14ème jour) à partir de 0 heure suivant le jour où le client achète et signe pour le produit, le consommateur a droit à un retour gratuit, un échange, ou un service de garantie.

 

  1. Veuillez vérifier si les éléments suivants ne sont pas manquants avant tout retour ou échange afin de faciliter le processus de retour ou d'échange. Nous pourrions ne pas être en mesure de vous fournir des services après-vente si des éléments manquent.

 

Appareil principal et accessoires complets

Emballage et apparence intacts

Reçu (non marqué)

Cadeaux (le cas échéant)

Carte de garantie

Retourné

√

√

√

√

√

Échanges

√

√

√

 

√
  1. Les produits doivent être retournés à l'adresse désignée par UGREEN dans le même état que lors de la réception, avec les frais d'expédition prépayés par vos soins et dans un emballage suffisant pour protéger le produit à l'intérieur de la boîte.

 

Veuillez noter que nos services de retour et d'échange peuvent varier selon le pays/la région ou la plateforme utilisée. Pour garantir une protection maximale de vos droits, veuillez consulter la politique de retour et d'échange de votre pays/région ou de la plateforme utilisée. Vous reconnaissez que les retours ou échanges de produits ne sont valables que dans le pays/la région ou sur la plateforme où le produit a été acheté. S'il existe des réglementations obligatoires différentes dans votre pays/région, ou sur la plateforme que vous utilisez, la réglementation la plus favorable pour vous s'appliquera.

 

  1. Directives de réparation
  1. Pendant le processus de réparation, nous pouvons supprimer toutes les informations ou données du produit pour protéger votre vie privée. Par conséquent, avant d'envoyer le produit pour réparation ou retour, veuillez vous assurer de sauvegarder toutes vos données personnelles et de supprimer toutes les données et informations personnelles stockées sur le produit.
  1. Vous devez uniquement renvoyer l'appareil défectueux pour réparation (une confirmation préalable de notre part est requise) et n'avez pas besoin de retourner les pièces qui n'étaient pas préinstallées.
  2. Notre centre de service client vous informera de tout frais de réparation dû pour les produits ne répondant pas aux conditions de garantie, et nous vous fournirons les services de réparation après avoir obtenu votre consentement.
  1. Informations requises pour la garantie

Veuillez remplir soigneusement les informations requises pour la garantie afin de protéger vos droits.

Informations de garantie : Nom d'utilisateur, adresse, numéro de téléphone, nom du produit, spécification, modèle, numéro de série (SN), période de garantie, et historiques de réparation.

 

  1. Scénarios non couverts par la garantie gratuite et la politique de retour et d'échange
  1. 1. La période de garantie du produit est expirée.
  2. 2. Identification du produit altérée, déchirée ou endommagée (telle que le numéro de série ou le modèle).
  3. 3. Dommages d'origine humaine, intentionnels ou dus à une négligence, y compris, sans limitation, les dommages causés par une utilisation dans des environnements inappropriés ou le non-respect des instructions.
  4. 4. Décoloration normale et usure lors de l'utilisation du produit (telle que l'usure naturelle du boîtier et des connecteurs, vieillissement, et saleté ou blocages causés par l'accumulation de poussière).
  5. 5. Modification non autorisée de l'état d'origine.
  6. 6. Tout dysfonctionnement ou dommage résultant de révisions, modifications ou démontages effectués par un organisme ou un individu non autorisé par UGREEN.
  7. 7. Tout dysfonctionnement ou dommage dû à des événements de force majeure (incluant les catastrophes naturelles telles que les incendies, les tremblements de terre et les inondations), des surtensions, ou une maintenance inappropriée.
  8. 8. Signes évidents de dommages négligents ou accidentels, tels que les dommages causés par l'utilisation du produit (incluant tous ses composants, comme la carte mère) à des fins de tests spéciaux, et les dommages aux ports ou slots causés par une connexion et déconnexion incorrecte prolongée.
  9. 9. Stockage inapproprié, tel que des défaillances de performances causées par une exposition prolongée du produit à des températures anormales, à l'humidité, à une altitude excessive ou à des substances corrosives.
  10. 10. La perte ou corruption de données inclut, sans s'y limiter, les circonstances suivantes :
    1. Perte ou corruption de données due à des interruptions ou retards du réseau.
    2. Perte ou corruption de données due à l'utilisation de logiciels non licenciés, non standard ou non publics.
    3. Pertes financières dues à une perte ou corruption de données causée par des virus, des attaques de pirates ou d'autres actes malveillants.
  11. 11. Utilisation d'une manière qui porte atteinte aux droits de propriété intellectuelle (y compris, sans limitation, les brevets, les marques et les droits d'auteur) d'UGREEN ou de tout tiers.

 

  1. Nous contacter

Vous pouvez nous contacter directement par les méthodes suivantes :

1. Contactez directement le service client en ligne si vous avez acheté le produit via notre boutique en ligne.

2. Numéros de contact et heures d'ouverture :

Pays/Région

Numéro de contact

Heures d'ouverture

États-Unis

+1-888-820-8830

Lun-Ven 9h00-17h00 PST

Allemagne

0800-181-0127

Lun-Ven 9h00-17h00

UE

+49-800-181-0127

Lun-Ven 9h00-17h00

Chine continentale

0755-21044617

Lun-Sam 9h00-12h00, 13h30-22h00

3. Official Website:www.ugreen.com

4. E-mail:nas-support@ugreen.com

 

Consultez la Garantie Produit UGREEN NAS complète pour des informations plus détaillées.